Attended Transfer; Three-Way Calling - Baudcom BD-VOIP-128S User Manual

Analog voip gateway
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BD-VOIP-128S User Manual
Note:
3.5.2

Attended Transfer

Attended transfer is a call transfer in which the transferring party connects the call to a third
party after he confirms that the third party agrees to answer the call.
Example: A gives a call to B and B wants to attended transfer the call to C. Operation
instructions are as follows:
1. A dials the extension number of B;
2. The extension of B rings, and B picks up the phone. Then A and B go into conversation;
3. B presses the FLASH button (or hook flash), and then dials the extension number of C
;
Then one of the following situations will happen:
a.
A go into conversation.
b.
FLASH button to resume the call with A.

3.6 Three-way Calling

Three-way calling:
1)
2)
3)
Website: www.baudcom.com.cn
On the Advanced Feature Code page, blind transfer should be
a.
enabled.
b.
If B hears continuous busy tones after he dials the extension number of
C, it means the call has timed out.
(end up with #).
If C answers the call and accepts the transfer, B will hand up the phone, and then C and
If the extension of C cannot be reached or if C rejects the call, B needs to press the
A calls B,B picks up the phone, then A and B goes into conversation;
A presses the hook flash, and the call between A and B is placed on hold. Then C calls A
and A answers the call.
A presses hook flash again, then the calls between A and B and between A and C are
placed on hold. At this time, if A presses 1 , conversation between A and B is resumed; if
A presses 2, conversation between A and C is resumed; if A presses 3, A,B and C enter
into conversation.
Email:
info@baudcom.com.cn
3 Basic Operation
13

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