Troubleshooting - DAXYS FOX User Manual

TROUBLESHOOTING:

Troubleshooting information, fault codes, etc
Quick troubleshooting steps:
1. Make a note of the event description;
2. Switch off the system;
3. Visually check for any obvious cause;
4. Solve any easy and obvious cause, if safely possible (e.g. re-connect
the wire connectors of various parts).
Switch the system back on.
If the issue is solved:
1. Normal use may be continued.
2. Schedule a service check at an authorised dealer.
If the issue returns, repeat step 1-4.
If the issue persists:
a) Quit riding.
b) Contact authorised dealer for diagnose and repairs.
Error message
Battery over current Faulty battery. Replace battery immediately
Battery over temperature Turn off and allow temperature to
dissipate (or use without PAS).
Battery low temperature Turn off the system and wait for ambient
temperature to rise (or use without PAS).
Battery low energy Charge the battery.
Battery low life Replace the batteries.
Motor rotor locked Turn off motor and see if pedaling works
properly.
Motor shifter fault Restart the system and check if operations
resume normally.
Motor torque sensor fault Restart the system. Do NOT put pressure on
the pedals during restart.
Motor low / over voltage Replace the batteries.
Motor hall sensor fault Restart the system then test it in Walk Mode.
Please contact support if the problem persists
Motor phase line fault Replace batteries.
Motor temperature sensor Restart the system then test it in Walk Mode.
fault Please contact support if the problem persists
Motor speed sensor fault Turn off the motor, pedal to heat motor up,
then restart system.
Motor over temperature Verify if the back wheel speed sensor aligns
with the magnet, and corresponds to the
proper rotation. Turn off and allow heat to
dissipate.
Motor comunication fault Check wiring for damage then restart the
system.
User action
DAXYS FOX - USER MANUAL
The error alarm message is displayed for 3 seconds. To check the
error log please see page 24. If the error appears repeatedly, please
contact supplier or authorised service.
Other common possible issues:
1. eBike cannot be turned on.
a) Check if the battery has run out of power;
b) Check if the battery switch is on;
c) Check if the display wire is connected well, and try a re-plug check;
d) Use a multimetre to check if the battery discharges normally;
2. eBike cannot be charged normally.
a) Check if the AC and DC plug of the charger connects properly;
b) Check if the charger light is on after connecting to the power source,
and swap check the charger if possible;
c) Check if the battery is working normally;
3. Headlight is not working when switched on
a) Check if the headlight wires are well connected or damaged;
b) Check if the headlight wires are well connected with the controller;
c) Check if the headlight switch works well, and if the headlight icon is lit
on the display;
4. Riding range drop
The range on one charge strongly depends on several circumstances,
such as (but not limited to):
a) The total vehicle weight including the rider, passengers and cargo
loaded onto the bike;
b) Weather conditions, such as ambient temperature and wind;
c) Road conditions, such as elevation and road surface;
d) Bike conditions, such as tyre pressure and maintenance level;
e) Amount of charge and discharge cycles;
f) Age and condition of the battery pack;
g) Bike usage, such as acceleration and shifting;
h) Assist level(s) used;
5. The eBike makes abnormal noises during riding
a) Check if the chain tension is reasonable, and adjust the chain tension;
Note: Please contact an authorised dealer for further diagnose and
repairs.
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