Troubleshooting - DAXYS GRIZZLY User Manual

TROUBLESHOOTING:

Troubleshooting information, fault codes, etc
Quick troubleshooting steps:
1. Make a note of the event description;
2. Switch off the system;
3. Visually check for any obvious cause;
4. Solve any easy and obvious cause, if safely possible (e.g. re-connect
the wire connectors of various parts).
Switch the system back on.
If the issue is solved:
1. Normal use may be continued.
2. Schedule a service check at an authorised dealer.
If the issue returns, repeat step 1-4.
If the issue persists:
a) Quit riding.
b) Contact authorised dealer for diagnose and repairs.
Error codes (codes vary by model)
Error code Issue
01 Controller failure
02 Communication failure
03 Hall fault
04 Throttle failure
05 Brake failure
06 Motor phase loss
21 Abnormal current values
22 Throttle failure
23 Motor phase loss
24 Hall fault
25 Brake failure
30 Communication failure
Other than error codes, here are some other possible issues:
1. eBike cannot be turned on.
a) Check if the battery has run out of power;
b) Check if the battery switch is on;
c) Check if the display wire is connected well, and try a re-plug check;
d) Use a multimetre to check if the battery discharges normally;
2. eBike cannot be charged normally.
a) Check if the AC and DC plug of the charger connects properly;
b) Check if the charger light is on after connecting to the power source,
and swap check the charger if possible;
c) Check if the battery is working normally;
3. Headlight is not working when switched on
a) Check if the headlight wires are well connected or damaged;
b) Check if the headlight wires are well connected with the controller;
c) Check if the headlight switch works well, and if the headlight icon is lit
on the display;
4. Riding range drop
The range on one charge strongly depends on several circumstances,
such as (but not limited to):
a) The total vehicle weight including the rider, passengers and cargo
loaded onto the bike;
b) Weather conditions, such as ambient temperature and wind;
c) Road conditions, such as elevation and road surface;
d) Bike conditions, such as tyre pressure and maintenance level;
e) Amount of charge and discharge cycles;
f) Age and condition of the battery pack;
g) Bike usage, such as acceleration and shifting;
h) Assist level(s) used;
5. The eBike makes abnormal noises during riding
a) Check if the chain tension is reasonable, and adjust the chain tension;
Note: Please contact an authorised dealer for further diagnose and
repairs.
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