Alienware AW3423DWF User Manual
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Alienware AW3423DWF User Manual

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Alienware AW3423DWF Monitor
User's Guide
Monitor Model: AW3423DWF
Regulatory Model: AW3423DWFb

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Lorencio Banquel Jr
March 18, 2025

Does this monitor have any speakers for sound?

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Mr. Anderson
March 18, 2025

No, this monitor does not have built-in speakers.

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Summary of Contents for Alienware AW3423DWF

  • Page 1 Alienware AW3423DWF Monitor User’s Guide Monitor Model: AW3423DWF Regulatory Model: AW3423DWFb...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Safety instructions ......6 About your monitor ......7 Package contents .
  • Page 4 Setting up the monitor......30 Attaching the stand ....... . . 30 Connecting the computer .
  • Page 5 Customization of AlienVision ....... . 80 Game configuration ........82 Troubleshooting.

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety information that is shipped with your monitor and printed on the product.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor.
  • Page 8 (enables the USB ports on the monitor, 1.80 meters) USB Type-C to DisplayPort 1.4 cable (1 meter) Microfiber cloth • Quick Start Guide • Factory calibration report • Safety, Environmental, and Regulatory Information • Alienware Sticker About your monitor...

  • Page 9: Product Features

    • On-Screen Display (OSD) adjustments for ease of setup and screen optimization. • Supports Picture by Picture (PBP), Picture in Picture (PIP) and Console Mode. • AW3423DWF offers a couple of preset modes for user's own preference, including: - Creator - First-Person Shooter (FPS)

  • Page 10: Identifying Parts And Controls

    In addition, key enhanced gaming features such as Timer, Frame Rate, and Display Alignment are provided to help improve gamer's performance and provide best-in game advantage. • Security-lock slot. • Power consumption < 0.5 W in Standby Mode. • VESA DisplayHDR 400 True Black. •...

  • Page 11: Back View

    Back view Back view without monitor stand Back view with monitor stand Label Description Regulatory label Lists the regulatory approvals. Cable-management clips To organize the cables neatly. Barcode, serial number, See this label if you need to contact Dell and Service Tag label for technical support.

  • Page 12: Rear And Bottom View

    Cable-management slot To organize cables by routing them (at the back of the stand) through this slot. I/O cover Protects the I/O ports. Rear and bottom view Rear and bottom view without monitor stand Label Description Power connector Connect the power cable (shipped with your monitor).
  • Page 13 Label Description Headphone port Connect the headphone or speakers. WARNING: The possible long-term effect of listening to audio at high volume through the headphones may cause damage to your hearing ability. SuperSpeed USB Connect your USB 3.2 Gen 1 (5 Gbps) device. 5 Gbps (USB 3.2 NOTE: To use these ports, you must Gen 1) Type-A...

  • Page 14: Monitor Specifications

    Monitor specifications Description Value Screen type Color Active Matrix Panel technology QD OLED Aspect ratio 21:9 Viewable image Diagonal: 868.21 mm (34.18 in.) Width (active area) 800.10 mm (31.50 in.) Height (active area) 337.10 mm (13.27 in.) Total area 269,713.71 mm (418.01 in.

  • Page 15: Resolution Specifications

    (180°) landscape mount as it may damage the monitor. Security Security-lock slot (cable lock sold separately) Dell Display Manager Easy Arrange and other key features compatibility Alienware Command Center (AWCC) Resolution specifications Description Value Horizontal scan range • DisplayPort 1.4: 27 kHz to 285 kHz (automatic) •...

  • Page 16: Supported Video Modes

    Supported video modes Description Value Video display capabilities 480p, 576p, 720p, 1080p, QHD (DisplayPort) Video display capabilities 480p, 576p, 720p, 1080i, 1080p, QHD (HDMI) HDMI preset display modes Display mode Horizontal Vertical Pixel clock Sync frequency frequency (MHz) polarity (kHz) (Hz) (Horizontal/ Vertical)

  • Page 17: Displayport Preset Display Modes

    DisplayPort preset display modes Display mode Horizontal Vertical Pixel clock Sync frequency frequency (MHz) polarity (kHz) (Hz) (Horizontal/ Vertical) VESA, 640 x 480 31.47 59.94 25.18 VESA, 640 x 480 37.50 31.50 720 x 400 31.47 70.08 28.32 VESA, 800 x 600 37.88 60.32 VESA, 800 x 600...

  • Page 18: Electrical Specifications

    Electrical specifications Description Value Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each differential line, 100 Ω input impedance per differential pair AC input voltage/ 100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/3 A frequency/current (typical) Inrush current •...

  • Page 19: Physical Characteristics

    Physical characteristics Description Value Signal cable type • Digital: HDMI, 19 pins (cable not included) • Digital: DisplayPort, 20 pins • Digital: USB-C (24 pins) to DisplayPort (20 pins) • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor.

  • Page 20: Environmental Characteristics

    Description Value Weight without stand assembly 6.27 kg (13.82 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 3.02 kg (6.66 lb) Environmental characteristics Description Value Compliant standards • RoHS-compliant • Arsenic-free glass and mercury-free for the panel only Temperature: Operating 0°C to 40°C (32°F to 104°F)

  • Page 21: Pin Assignments

    Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR About your monitor | 21...

  • Page 22: Hdmi Connector

    HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 23: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.50 W (maximum each port) High speed 480 Mbps...
  • Page 24 USB 3.2 Gen 1 (5 Gbps) downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ USB ports Port Location 1 x upstream rear 2 x downstream rear 2 x downstream bottom Power charging port - the port with icon;...

  • Page 25: Plug-And-Play Capability

    Plug-and-Play capability You can connect the monitor to any Plug-and-Play compatible computer. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic;...
  • Page 26 • Adjust the tilt of the monitor, its contrast, and brightness settings. • Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...

  • Page 27: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 28: Maintenance Guidelines

    • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor WARNING: Using improper methods when cleaning the monitor can result in a physical damage to the screen or the body of your Dell monitor.
  • Page 29 CAUTION: Using chemicals for cleaning may cause changes in the appearance of the monitor, such as color fading, milky film on the monitor, deformation, uneven dark shade, and peeling of screen area. Cleaner Do use • Filtered or distilled water •...

  • Page 30: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
  • Page 31 5. Open the protective cover on the monitor to access the VESA slot on the display back-cover. 6. Carefully insert the tabs on the stand riser into the slots on the display back- cover and lower the stand assembly to snap it into place. 7.
  • Page 32 8. Lift the protective cover from the monitor. 9. Connect the power cable to the monitor. 10. Route the power cable through the cable-management slot on the stand and through the cable-management clips behind the display. 11. Connect the required cables to the monitor, such as DisplayPort- Displayport cable, USB-C-DisplayPort cable, HDMI cable, USB 3.2 Gen 1 (5 Gbps) upstream and downstream cables, and so on.
  • Page 33 12. Route the required cables through the cable-management slot on the stand. NOTE: Route each cable neatly so that the cables are organized before the I/O cover is attached. CAUTION: Do not plug the power cable into the wall outlet or turn on the monitor until you are instructed to do so.

  • Page 34: Connecting The Computer

    13. Slide the tabs on the I/O cover into the slots on the display back cover until it snaps into place. NOTE: Ensure that all cables pass through the I/O cover and cable- management slot on the stand riser. Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety...

  • Page 35: Connecting The Displayport (Dp To Dp) Cable

    Connecting the DisplayPort (DP to DP) cable Connecting the USB-C-DisplayPort cable Connecting the HDMI cable (optional) Setting up the monitor | 35...

  • Page 36: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 37: Vesa Wall Mounting (Optional)

    7. Lift the stand assembly up and away from the monitor. VESA wall mounting (optional) (Screw dimension: M4 x 10 mm) Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2.

  • Page 38: Operating The Monitor

    Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2.

  • Page 39: Using The On-Screen Display (Osd) Menu

    Joystick Description • For 4-way (left, right, forward, and backward) directional navigation. • Toggles through the menu items. • Increases or decreases the parameters of selected menu item. Selects and enters the submenu. Returns to the upper-level menu or exits the current menu. By default, when the OSD menu is off, moving the joystick towards you will toggle through the preset options of AlienVision Toggle List and Off.
  • Page 40 Label Icon Description When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting.

  • Page 41: Accessing The Menu System

    Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left. Icon Menu and Description...
  • Page 42 Icon Menu and Description submenu Preset Modes • FPS: Loads color settings ideal for First-Person Shooter (FPS) games. • MOBA/RTS: Loads color settings ideal for Multiplayer Online Battle Arena (MOBA) and Real- Time Strategy (RTS) games. • RPG: Loads color settings ideal for Role-Playing Games (RPG).
  • Page 43 Icon Menu and Description submenu Game Enhance The feature offers three available functions to enhance Mode your gameplay experience. • Off: To disable the functions under Game Enhance Mode. • Timer: To disable or enable the timer at the upper left corner of the display.
  • Page 44 Icon Menu and Description submenu Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. NOTE: The feature is disabled when Smart HDR or PIP/PBP is activated.
  • Page 45 Icon Menu and Description submenu AlienVision AlienVision provides a few display modes for gaming scenarios. You can go though the options to see the preview. The default setting is Off. • Night: Identifies the objects clearly in dark game scenes. •...
  • Page 46 Icon Menu and Description submenu Saturation This feature can adjust the color saturation of the video image. Use the joystick to adjust the saturation level from 0 to 100. Higher levels increase the colorful appearance of the video image; while lower levels increase the monochrome appearance of the video image.
  • Page 47 Icon Menu and Description submenu Input Source Use this menu to select between the different video signals that may be connected to your monitor. DP 1 Select the DP 1 or DP 2 input when you are using the DisplayPort (DP) connector. Press the joystick to DP 2 confirm the selection.
  • Page 48 Icon Menu and Description submenu AlienFX Adjusts the LED light settings for the Alienware logo, Lighting number graphic, and Power button. Before making any adjustments, select any or all of these 3 zones from the submenus. The following illustrations indicate the lighting zones.
  • Page 49 Icon Menu and Description submenu All Zones To specify an LED lighting color for the selected zone, select On, move the joystick to highlight Custom Zone 1: Logo Color, and press the joystick to enter its submenu. Zone 2: Number Zone 3: Power Button Then move the joystick to make a selection from the list...
  • Page 50 Icon Menu and Description submenu The following table depicts the color number and the RGB codes used for the 20 LED colors. To turn off the light for All Zones/Zone 1/Zone 2, select Off. For Zone 3, you may specify to turn off the light when the monitor is in On or Standby mode.
  • Page 51 Icon Menu and Description submenu Custom It is a read-only menu. When you use Custom Color or Spectrum to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On. Spectrum The default setting is Off.
  • Page 52 Icon Menu and Description submenu Display Use the Display menu to adjust images. Aspect Ratio Adjusts the image ratio to 21:9, Auto Resize, or 4:3. NOTE: The feature is disabled when PIP/PBP is activated. Input Color Allows you to set the video input mode to: Format •...
  • Page 53 Icon Menu and Description submenu Smart HDR The Smart HDR (High Dynamic Range) feature enhances the display output by optimally adjusting contrast and the ranges of color and luminosity to resemble true-to-life visuals. • Desktop: Suitable for using the monitor with a desktop computer.
  • Page 54 Icon Menu and Description submenu Smart HDR NOTE: When the monitor is processing HDR content, Preset Modes and Brightness will be disabled. NOTE: The feature is disabled when PIP/PBP is activated. Reset Display Resets all settings under the Display menu to the factory defaults.
  • Page 55 Icon Menu and Description submenu PIP/PBP Mode Allows you to choose a PBP or PIP mode from the preset list, which provides different sizes and positions of the sub-window. The options are shown in graphic format, giving a quick understanding of various layout settings.
  • Page 56 Icon Menu and Description submenu Video Swap Select to swap videos between main window and sub- window in PIP/PBP mode. NOTE: This option is available only when the PIP/PBP mode is enabled. Audio Allows you to set the audio source from the main window or the sub-window.
  • Page 57 Icon Menu and Description submenu Menu Use this menu to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages: English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese.
  • Page 58 Icon Menu and Description submenu Personalize Shortcut Key 1 Allows you to choose a feature from the provided list and set it as a shortcut key. The list includes Preset Shortcut Key 2 Modes, Game Enhance Mode, Dark Stabilizer, Shortcut Key 3 AlienVision, Brightness/Contrast, Input Source, Shortcut Key 4 Aspect Ratio, Smart HDR, PIP/PBP Mode, Video...
  • Page 59 Icon Menu and Description submenu AlienVision ▲ You can define the joystick movements for AlienVision preset modes; therefore, when you move the joystick at any specified direction, a particular AlienVision ▼ AlienVision mode will be activated. If you select Toggle Preset, you can toggle through AlienVision ◀...
  • Page 60 Icon Menu and Description submenu Others Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off.
  • Page 61 Icon Menu and Description submenu OLED Panel Maintenance The feature prevents the screen from image retention by offering these functions: • Pixel Refresh: To reduce temporary image retention on the screen, you can manually activate this function after using the monitor for a couple of hours.
  • Page 62 Icon Menu and Description submenu OLED Panel NOTE: To obtain a better performance of Panel Maintenance Refresh, activate the function within a temperature range of 0°C to 45°C. • Auto Warning Message: To automatically provide the warning messages as reminders whenever the accumulated usage time exceeds the factory default settings.

  • Page 63: Console Mode

    Console mode Console Mode is specifically designed with the excellent picture quality at a fast response time and a high frame rate of 120Hz to give the best console game experience. It can support up to 4K resolution in this QD-OLED monitor. Support timing Display mode Horizontal...

  • Page 64: Osd Warning Message

    OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the horizontal and vertical frequency ranges addressable by this monitor.
  • Page 65 When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. The OSD functions only in the normal operation mode. If you press the joystick during the Standby mode, the following message will appear depending on the selected input: Activate the computer and wake up the monitor to gain access to the OSD.
  • Page 66 You will see the following message before the DDC/CI function is disabled: When Pixel Refresh is selected, the following message appears: Once you select Yes, the monitor will be turned off and the refresh process will run automatically. The process takes approximately 6 to 8 minutes to complete. When the monitor is turned on after 4 hours of cumulative usage, the Pixel Refresh function runs automatically and notifies you with the following message: Select Yes, and the refresh process will run automatically after the monitor is...
  • Page 67 When the monitor is turned on after 20 hours of cumulative usage, the Pixel Refresh function runs automatically and notifies you with the following message: Select Yes, and the refresh process will run automatically after the monitor is turned off. The process takes approximately 6 to 8 minutes to complete. When Panel Refresh is selected or the cumulative usage time of the monitor is more than 1500 hours, the following message appears: Select Proceed, and the refresh process will run automatically.

  • Page 68: Locking The Control Buttons

    When you set Auto Warning Message to Off, the following message appears: When Factory Reset is selected, the following message appears: When the built-in thermal sensor detects an abnormality, the following message appears every 30 minutes: For more information, see Troubleshooting. Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button.

  • Page 69: Setting The Maximum Resolution

    1. For Windows 8.1, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen resolution. 3. If you have more than one monitor connected, ensure that you select AW3423DWF. 4. Click the Screen Resolution dropdown list and select 3440 x 1440. 5. Click OK.

  • Page 70: Requirements To View Or Playback Hdr Content

    Requirements to view or playback HDR content (1) Through Ultra BluRay DVD or Game consoles Ensure the DVD player or Game console is HDR capable, such as Panasonic DMP-UB900, Xbox One S, and PS4 Pro. (2) Through a PC Ensure the graphics card used is HDR capable, i.e., it has a HDMI 2.0a (with HDR option) compliant port and HDR graphics driver is installed.

  • Page 71: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

  • Page 72: Using Alienfx Application

    Alienware monitor and customize advanced features for different gaming types through AlienFX in Alienware Command Center (AWCC). NOTE: If you have an Alienware Gaming desktop or laptop, you can directly access AWCC. NOTE: For more information, see Alienware Command Center Online...

  • Page 73: Navigating The Alienfx Window

    Navigating the AlienFX window In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX. The following table describes the functions and features on the home screen: Callout Function Description CREATE NEW Click and then enter a name in the text box to THEME...
  • Page 74 When you start to customize a theme, you should see the following screen: Screen with the front view of monitor Screen with the back view of monitor 74 | Using AlienFX application...
  • Page 75 AlienVision displayed in this window by toggling the PREVIEW switch to Thumbnails Displays the thumbnails of the Alienware monitors connected to your computer when you are under the LIGHTING panel. The image displayed in the live preview area is selected from this thumbnail list.

  • Page 76: Creating A Theme

    Creating a theme To create a theme with your preferred lighting effects and the in-game visibility: 1. Launch AWCC. 2. Click FX in the top menu bar to access the home screen of AlienFX. 3. In the top-left corner of the window, click to create a new theme.

  • Page 77: Setting The Lighting Effects

    NOTE: The LIGHTING panel appears only when the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is connected to your Alienware monitor and computer. NOTE: The options displayed may vary depending on the lighting zone(s) you specified.
  • Page 78 Pulse Description The effect makes the light flash with a short pause. 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field. NOTE: To change the color, use the up and down arrow buttons beside the R/G/B boxes to edit the color codes.
  • Page 79 Spectrum Description The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make lighting adjustments.

  • Page 80: Settings

    Settings The SETTINGS panel has two main elements - AlienVision and Game. To customize vision mode designs, see Customization of AlienVision; to adjust advanced gaming features, see Game configuration. Customization of AlienVision 1. Click the AlienVision button. 2. Select a vision mode from the ALIENVISION dropdown list. •...
  • Page 81 Feature Description Size Drag the slider to enlarge the AlienVision window or resume it to the default size. NOTE: This feature is not available for the Crosshair mode. Sharpness Drag the slider to adjust the sharpness level of the pictures in the AlienVision window.

  • Page 82: Game Configuration

    Game configuration You can enhance the gameplay experience by adjusting the provided features. Feature Description Dark Stabilizer Refer to Dark Stabilizer. Game Enhance Mode Refer to Timer Frame Rate. Troubleshooting The following table provides the information about the problems you might encounter and the possible solutions: What you experience Possible solution...

  • Page 83: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 84: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No video/ No picture • Ensure that the video cable connecting power LED off the monitor and the computer is properly connected and secure.
  • Page 85 Common What you Possible solutions symptoms experience Missing pixels OLED screen has • Cycle power On-Off. spots • Pixel that is permanently off is a natural defect that can occur in OLED technology. • For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines.
  • Page 86 Common What you Possible solutions symptoms experience Safety related Visible signs of • Do not perform any troubleshooting issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting problems malfunctions on the monitor to the computer is and off connected properly and is secure.

  • Page 87: Product Specific Problems

    Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is centered on Reset the monitor to factory small screen, but does not settings. fill entire viewing area Cannot adjust the OSD does not appear •...
  • Page 88 Specific symptoms What you experience Possible solutions Screen flickering There are some • Use the native resolution of your noticeable flickering monitor (3440 x 1440 at in the displayed 60 Hz) or higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).
  • Page 89 Specific symptoms What you experience Possible solutions In the HDR Peak The HDR Peak 1000 • For displaying non-HDR 1000 mode, the mode is ideal for the content, such as Office displayed images HDR content with a applications, disable the HDR are dimmer than peak brightness of display feature in Windows...

  • Page 90: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 91: Regulatory Information

    For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet AW3423DWF: https://eprel.ec.europa.eu/qr/1337447 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

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