Alienware AW3225DM Simplified Service Manual
  1. Manuals
  2. Brands
  3. Alienware Manuals
  4. Monitor
  5. AW3225DM
  6. Simplified service manual
Alienware AW3225DM Simplified Service Manual

Alienware AW3225DM Simplified Service Manual

32 gaming monitor
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Alienware 32 Gaming Monitor
AW3225DM
Simplified Service Manual
Model: AW3225DM
Regulatory Model: AW3225DMc
March 2025
Rev. A00

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the AW3225DM and is the answer not in the manual?

Questions and answers

Related Manuals for Alienware AW3225DM

Summary of Contents for Alienware AW3225DM

  • Page 1 Alienware 32 Gaming Monitor AW3225DM Simplified Service Manual Model: AW3225DM Regulatory Model: AW3225DMc March 2025 Rev. A00...

  • Page 2: Notes, Cautions, And Warnings

    Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Major components of AW3225DM monitor ........

  • Page 4: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that is shipped with your monitor.

  • Page 5: Views Of Aw3225Dm Monitor

    Views of AW3225DM monitor Front view Figure 1. Front view of the monitor Table 1. Components and descriptions. Label Description Power button (with LED indicator) To turn the monitor on or off. A solid white light indicates that the monitor is turned on and is functioning.

  • Page 6: Back View

    Use it to control the On-Screen Display (OSD) menu. For more information, see Operating the monitor in the User's Guide of AW3225DM. Cable-management slot Use to organize cables by inserting them through the slot. Side view Figure 3. Side view of the monitor Views of AW3225DM monitor...

  • Page 7: Bottom View

    Table 3. Components and descriptions. Label Description My Alienware QR code, serial number, and See this label if you need to contact Dell for technical support. The Service Tag label Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

  • Page 8: Major Components Of Aw3225Dm Monitor

    Major components of AW3225DM monitor Figure 5. Major components of AW3225DM Major components of AW3225DM monitor...
  • Page 9 Table 4. Major components of AW3225DM. Item Description Stand riser Stand base Back cover I/O board Joystick-button board Metal shield Converter board System board Power board Middle frame Display panel Front trim NOTE: For replacement of power cable, connectivity cable and external power supply (if applicable), contact Dell:...

  • Page 10: Wiring Connectivity Diagram

    Wiring connectivity diagram Figure 6. Wiring connectivity diagram Figure 7. Wiring connectivity diagram Wiring connectivity diagram...
  • Page 11 Table 5. Wiring connectivity description. Item Description Lightbar cable Power-button cable Low-Voltage Differential Signaling (LVDS) cable Joystick-button cable Wiring connectivity diagram...

  • Page 12: Connecting The Cables

    NOTE: Do not connect all cables to the computer simultaneously. It is recommended to route the cables through the cable- management slot before you connect them to the monitor. NOTE: Alienware monitors are designed to work optimally with Alienware-supplied inbox cables. Dell does not guarantee the video quality and performance if non-Alienware cables are used.
  • Page 13 Connecting the USB Type-B (Type-B to Type-A) cable Figure 10. Connecting the USB Type-B (Type-B to Type-A) cable Connecting the cables...

  • Page 14: Disassembly And Reassembly

    Disassembly and reassembly CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the monitor, and any damage caused by unauthorized servicing will not be covered under the warranty. Recommended tools The procedures in this document may require the following tools: Screwdriver (Phillips-head, Hexagonal head)

  • Page 15: Stand

    Stand Removing the stand Prerequisites Follow the procedure in Before working inside your monitor. Steps Place the monitor on a clean surface on a curved cushion. Press the release button and pull the stand assembly away from the monitor. Open the screw handle at the bottom of the stand base. Turn it anticlockwise to remove the stand riser from the stand base. Figure 11.

  • Page 16: Back Cover

    Back cover Removing the back cover Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Steps Remove the four screws (M4x10) that secure the back cover to the display assembly. M4x10 Figure 13. Removing the back cover Using a plastic scribe, pry the back cover starting from the bottom edge of the monitor.

  • Page 17: Installing The Back Cover

    Figure 15. Removing the back cover Figure 16. Removing the back cover Lift and remove the back cover away from the monitor. Installing the back cover Steps Connect the LVDS cable to the connector on the system board. Align the screw holes on the back cover with the screw holes on the monitor, and gently press along the sides to snap the back cover into place.
  • Page 18 Figure 17. Installing the back cover Figure 18. Installing the back cover Replace the four screws (M4x10) to secure the back cover to the display assembly. Disassembly and reassembly...
  • Page 19 M4x10 Figure 19. Installing the back cover Next steps Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 20: Metal Shield

    Metal shield Removing the metal shield Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Steps Peel back the tapes that secure the cables and metal shield to the display panel. Figure 20. Removing the metal shield Disconnect the lightbar cables from the connector on the display panel and the system board.
  • Page 21 Figure 21. Removing the metal shield Remove the four screws (M3X4) that secure the metal shield to the middle frame. M3x4 Figure 22. Removing the metal shield Disassembly and reassembly...
  • Page 22 Figure 23. Removing the metal shield Disconnect the display cable from the connector on the display panel. Figure 24. Removing the metal shield Disassembly and reassembly...

  • Page 23: Installing The Metal Shield

    Installing the metal shield Steps Connect the display cable to the connector on the display panel. Figure 25. Installing the metal shield Align the screw holes on the metal shield to the screw holes on the middle frame. Replace the four screws (M3x4) to secure the metal shield to the middle frame. M3x4 Figure 26.
  • Page 24 Figure 27. Installing the metal shield Connect the lightbar cables to the connector on the display panel and the system board. Connect the keypad cable to the connector on the display panel and the system board. Figure 28. Installing the metal shield Adhere the tapes to secure the cables and metal shield to the display panel.
  • Page 25 Figure 29. Installing the metal shield Next steps Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 26: System Board And Power Board

    System board and power board Removing the system board and power board Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Remove the metal shield. Steps Remove the Mylar sheet from the power board. Figure 30.
  • Page 27 M3x6 M4x6 Figure 31. Removing the system board and power board Disconnect the cables from the connectors on the system board, power board and converter board. Figure 32. Removing the system board and power board Disassembly and reassembly...

  • Page 28: Installing The System Board And Power Board

    Installing the system board and power board Steps Connect the cables to the connectors on the system board, power board and converter board. Figure 33. Installing the system board and power board Replace the nine screws (M3x6) and the screw (M4X6) to secure the system board, power board and converter board to the metal shield.

  • Page 29: Middle Frame

    Place the Mylar sheet on the power board. Figure 35. Installing the system board and power board Next steps Install the metal shield. Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Middle frame Removing the middle frame Prerequisites Follow the procedure in...

  • Page 30: Installing The Middle Frame

    M3x4 Q2x3.2 Figure 36. Removing the middle frame Lift and remove the middle frame away from the display panel. Installing the middle frame Steps Replace the nine screws (M3X4) and the nine screws (Q2X3.2) to secure the middle frame to the display panel. Disassembly and reassembly...
  • Page 31 Q2x3.2 M3x4 Figure 37. Installing the middle frame Next steps Install the metal shield. Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 32: Power-Button Board

    Power-button board Removing the power-button board Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Remove the metal shield. Remove the middle frame. Steps Remove the two screws (Q2x2) that secure the power-button board to the middle frame. Lift the power-button board away from the middle frame.

  • Page 33: Installing The Power-Button Board

    Figure 39. Removing the power-button board Installing the power-button board Steps Align and place the power-button board in its slot on the middle frame. Replace the two screws (Q2x2) to secure the power-button board to the middle frame. Q2x2 Figure 40. Installing the power-button board Next steps Install the middle...

  • Page 34: I/O Board And Joystick-Button Board

    I/O board and joystick-button board Removing the I/O board and joystick-button board Prerequisites Follow the procedure in Before working inside your monitor. Remove the stand. Remove the back cover. Steps Remove the screw (Q3x6) that secures the I/O board to the back cover. Remove the two screws (Q3x6) that secure the joystick-button board to the back cover.

  • Page 35: Installing The I/O Board And Joystick-Button Board

    Figure 42. Removing the I/O board and joystick-button board Installing the I/O board and joystick-button board Steps Connect the cables to the connectors on the I/O board and the joystick-button board. Q3x6 Figure 43. Installing the I/O board and joystick-button board Replace the screw (Q3x6) to secure the I/O board to the back cover.
  • Page 36 Figure 44. Installing the I/O board and joystick-button board Next steps Install the back cover. Install the stand. Follow the procedure in After working inside your monitor. Disassembly and reassembly...

  • Page 37: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.

  • Page 38: Built-In Diagnostics

    Built-in diagnostics Your monitor has built-in diagnostic tools that help you determine if the screen abnormality or audible noise you are experiencing is an inherent problem with your monitor. Figure 48. The message of Built-in diagnostics To run the built-in diagnostics: 1.

  • Page 39: Common Problems

    OSD menu in the User's Guide of AW3225DM. • Ensure that the correct input source is selected. For more information, see INPUT SOURCE OSD menu in the User's Guide of AW3225DM. Poor focus Picture is fuzzy, blurry, or Disconnect video extension cables.
  • Page 40 Check whether the OSD menu is locked. If yes, move and hold the joystick button up/down/left/right for 4 seconds to unlock. For more information, see Locking the control buttons in the User's Guide of AW3225DM. No input signal No picture, the LED light is •...
  • Page 41 Alternatively, use a dynamically changing screensaver. • for a long period For more information, see Maintenance guidelines in the User's Guide of • of time AW3225DM. Unevenness in Visible spots (bright or dark) luminance or color or lines or Mura appear on of the screen...

  • Page 42: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Table 8. Universal Serial Bus (USB) specific problems. Common symptoms What you experience Possible solutions USB interface is not USB peripherals are not • Check that your display is turned ON. working working • Reconnect the upstream cable to your computer. •...

  • Page 43: Regulatory Information

    FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website at Dell Regulatory Compliance Home Page. EU product database for energy label and product information sheet AW3225DM: https://eprel.ec.europa.eu/qr/2167431 Regulatory information...

  • Page 44: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country, region, or product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing slip, bill, or Dell product catalog.

This manual is also suitable for:

Aw3225dmc

Table of Contents