Alienware AW3423DW User Manual
  1. Manuals
  2. Brands
  3. Alienware Manuals
  4. Monitor
  5. AW3423DW
  6. User manual

Alienware AW3423DW User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Alienware AW3423DW Monitor
User's Guide
Monitor Model: AW3423DW
Regulatory Model: AW3423DWb

Advertisement

Table of Contents
loading

Related Manuals for Alienware AW3423DW

Summary of Contents for Alienware AW3423DW

  • Page 1 Alienware AW3423DW Monitor User’s Guide Monitor Model: AW3423DW Regulatory Model: AW3423DWb...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Safety instructions ......6 About your monitor ......7 Package contents .
  • Page 4 Setting up the monitor......31 Attaching the stand ........31 Connecting the computer .
  • Page 5 Appendix ........81 FCC notices (U.S. only) and other regulatory information.

  • Page 6: Safety Instructions

    Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. • Place the monitor on a solid surface and handle it carefully. The screen is fragile and can be damaged if dropped or hit sharply.

  • Page 7: About Your Monitor

    About your monitor Package contents Your monitor ships with the components shown in the following table. If any component is missing, contact Dell technical support. For more information, see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor.
  • Page 8 HDMI 2.0 cable (1.8 meters) USB 3.2 Gen 1 (5 Gbps) upstream cable (enables the USB ports on the monitor, 1.8 meters) • Quick Start Guide • Factory calibration report • Safety, Environmental, and Regulatory Information • Alienware Welcome Card About your monitor...

  • Page 9: Product Features

    • Plug-and-play capability if supported by your computer. • On-Screen Display (OSD) adjustments for ease of setup and screen optimization. • AW3423DW offers a couple of preset modes for user's own preference, including: - Creator - First-Person Shooter (FPS)

  • Page 10: Identifying Parts And Controls

    • Power consumption < 0.5 W in Standby Mode. • VESA DisplayHDR 400 True Black. • Optimize eye comfort with a flicker-free screen and low blue light feature. • The Monitor uses Low Blue Light panel and is compliant with TÜV Rheinland (Hardware Solution) at factory reset or default setting.

  • Page 11: Top View

    Top view Label Description Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly. For more information, see Ambient Light Sensor. Back view Back view without monitor stand Back view with monitor stand About your monitor | 11...

  • Page 12: Rear And Bottom View

    Label Description Regulatory label Lists the regulatory approvals. Cable-management clips (2) To organize the cables neatly. Barcode, serial number, and See this label if you need to contact Service Tag label Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty...
  • Page 13 Label Description Downlights When the monitor setup is complete, tap the touch sensor at the bottom of the display to turn the downlights on or off. NOTE: The factory setting is on, so the downlights are active if the power cable is connected. To change the default settings, see AlienFX Lighting.
  • Page 14 Label Description SuperSpeed USB Connect to charge your USB device. 5 Gbps (USB 3.2 NOTE: To use this port, you must Gen 1) Type-A connect the USB cable (shipped with downstream port with your monitor) to the USB-upstream Power Charging port on the monitor and to your computer.

  • Page 15: Monitor Specifications

    Label Description HDMI port (HDMI 2) Connect your computer with the HDMI cable (one HDMI cable is shipped with your monitor). DisplayPort Connect your computer with one of the following cables shipped with your monitor: • DisplayPort-DisplayPort cable • Mini-DisplayPort-DisplayPort cable Line-out port Connect your speakers.
  • Page 16 Description Value Response time 0.1 ms gray-to-gray Curvature 1800R (typical) Color depth 1.07 billion colors (10 bit) Color gamut 149% sRGB and DCI-P3 99.3% Integrated devices • SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) hub (with one USB 3.2 Gen 1 (5 Gbps) upstream port) •...

  • Page 17: Resolution Specifications

    Resolution specifications Description Value Horizontal scan range • DisplayPort 1.4: 31 kHz to 274 kHz (automatic) • HDMI 2.0: 30 kHz to 150 kHz (automatic) Vertical scan range • DisplayPort 1.4: 1 Hz to 175 Hz (automatic) • HDMI 2.0: 24 Hz to 120 Hz (automatic) Maximum preset resolution •...
  • Page 18 2560 x 1440 at 60 Hz 88.79 59.95 241.50 2560 x 1440 at 120 Hz 497.75 3440 x 1440 at 50 Hz 73.68 49.99 265.25 3440 x 1440 at 60 Hz 88.82 59.97 319.75 3440 x 1440 at 100 Hz 150.97 99.98 543.50...

  • Page 19: Electrical Specifications

    Electrical specifications Description Value Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each differential line, 100 Ω input impedance per differential pair AC input voltage/ 100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/3 A frequency/current (typical) Inrush current •...

  • Page 20: Physical Characteristics

    Physical characteristics Description Value Signal cable type • Digital: HDMI, 19 pins • Digital: DisplayPort, 20 pins • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over different cable suppliers in the market, the type of material, connector, and process used to manufacture these cables, Dell does not guarantee video performance of cables that are not shipped with your...

  • Page 21: Environmental Characteristics

    Environmental characteristics Description Value Compliant standards • RoHS-compliant • Arsenic-free glass and mercury-free for the panel only Temperature: Operating 0°C to 40°C (32°F to 104°F) Non-operating • Storage: -20°C to 60°C (-4°F to 140°F) • Shipping: -20°C to 60°C (-4°F to 140°F) Humidity: Operating 10% to 80% (non-condensing)

  • Page 22: Pin Assignments

    Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 22 | About your monitor...

  • Page 23: Plug-And-Play Capability

    HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 24: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.5 W (maximum each port) High speed 480 Mbps...

  • Page 25: Usb 3.2 Gen 1 (5 Gbps) Downstream Connector

    USB 3.2 Gen 1 (5 Gbps) downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ USB ports Port Location 1 x upstream rear 2 x downstream rear 2 x downstream bottom Power charging port - the port with icon;...

  • Page 26: Qd-Oled Monitor Quality And Pixel Policy

    QD-OLED monitor quality and pixel policy During the QD-OLED monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which are hard to see and do not affect the display quality or usability. For more information about Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines.
  • Page 27 • Let your upper arms rest naturally on both sides. • Ensure that your feet are resting flat on the floor. • When sitting, make sure that the weight of your legs is on your feet and not on the front portion of your seat. Adjust your chair's height or use a footrest if necessary to maintain a proper posture.

  • Page 28: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow the guidelines mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 29: Maintenance Guidelines

    • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor WARNING: Using improper methods when cleaning the monitor can result in a physical damage to the screen or the body of your Dell monitor.
  • Page 30 WARNING: Do not spray the cleaning solution or even water directly on the monitor surface. Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage. Instead, apply the cleaning solution or water to a soft cloth and then clean the monitor.

  • Page 31: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not factory-installed. NOTE: The following instructions are only applicable for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 32 5. Open the protective cover on the monitor to access the VESA slot on the display back cover. 6. Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. 7.
  • Page 33 9. Route the required cables through the cable-management slot on the stand, such as HDMI cable, DisplayPort cable, USB 3.2 Gen 1 (5 Gbps) upstream and downstream cables, and so on. NOTE: The USB 3.2 Gen 1 (5 Gbps) cables are not shipped with your display and sold separately.
  • Page 34 11. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. CAUTION: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 12. Lift the protective cover from the monitor. 13.

  • Page 35: Connecting The Computer

    Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images are for illustration purposes only. The appearance of the computer may vary.

  • Page 36: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the display when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for removing the stand that was shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 37 6. Press and hold the stand release button. 7. Lift the stand up and away from the monitor. Setting up the monitor | 37...

  • Page 38: Attaching The Vesa Adapter (Optional)

    Attaching the VESA adapter (optional) By installing the supplied VESA adapter onto the back of the display, you can attach a wall-mount kit or 3rd-party arm (sold separately) to the monitor. NOTE: The wall-mount kit or 3rd-party arm is not shipped with this monitor.

  • Page 39: Operating The Monitor

    Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2.

  • Page 40: Using The On-Screen Display (Osd) Menu

    Joystick Description • For 2-way (right and left) directional navigation. • Move right to enter the submenu. • Move left to exit from the current menu. • Increases (right) or decreases (left) the parameters of selected menu item. • For 2-way (forward and backward) directional navigation. •...
  • Page 41 Label Icon Description When you move the joystick to the left or right to toggle between the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting.

  • Page 42: Accessing The Menu System

    Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, follow the direction icon displayed at the bottom-right corner of the OSD. Icon Menu and Description...
  • Page 43 Description Icon Menu and submenus Preset Modes • FPS: Loads color settings ideal for First-Person Shooter (FPS) games. • MOBA/RTS: Loads color settings ideal for Multiplayer Online Battle Arena (MOBA) and Real- Time Strategy (RTS) games. • RPG: Loads color settings ideal for Role-Playing Games (RPG).
  • Page 44 Icon Menu and Description submenus Game Enhance The feature offers three available functions to enhance Mode your gameplay experience. • Off: Select to disable the functions under Game Enhance Mode. • Timer: Allows you to disable or enable the timer at the upper left corner of the display.
  • Page 45 Icon Menu and Description submenus Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. HDR Mode Allows you to set the HDR mode to HDR 400 True Black or HDR Peak 1000.
  • Page 46 Icon Menu and Description submenus Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Move the joystick backward to increase the brightness level or move the joystick forward to decrease the brightness level (minimum 0/maximum 100). Contrast Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
  • Page 47 Icon Menu and Description submenus Input Source Use this menu to select between the different video signals that may be connected to your monitor. Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick to confirm the selection.
  • Page 48 Icon Menu and Description submenus AlienFX Adjusts the LED light settings for the Alienware logo, Lighting ring strip, downlights, and Power button. Before making any adjustments, select any or all of these four zones from the submenus. The following illustrations indicate the lighting zones.
  • Page 49 Icon Menu and Description submenus All Zones To specify an LED lighting color for the selected zone, select On, move the joystick to highlight Custom Zone 1: Logo Color, and press the joystick to enter its submenu. Zone 2: Ring Zone 3: Downlights Zone 4: Power...
  • Page 50 Icon Menu and Description submenus The following table depicts the color number and the RGB codes used for the 20 LED colors. To turn off the light for All Zones/Zone 1/Zone 2/ Zone 3, select Off. For Zone 4, you may specify to turn off the light when the monitor is in on or standby mode.
  • Page 51 Icon Menu and Description submenus Custom It is a read-only menu. When you use Color or/and Lighting Effects to make LED lighting adjustments, this menu status shows Off; when you make the LED lighting adjustments through AlienFX application, the status shows On. Lighting The default setting is Off.
  • Page 52 Icon Menu and Description submenus Audio Volume Move the joystick to adjust the volume level of headphone output (minimum 0/maximum 100). Reset Audio Resets all settings under the Audio menu to the factory defaults. 52 | Operating the monitor...
  • Page 53 Icon Menu and Description submenus Menu Use this menu to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages: English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese.
  • Page 54 Icon Menu and Description submenus Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Game Enhance Mode, Dark Stabilizer, Brightness/ Shortcut Key 2 Contrast, Input Source, or Volume and set it as a Shortcut Key 3 shortcut key.
  • Page 55 Icon Menu and Description submenus Others Display Info Displays the monitor's current settings. Firmware Displays the firmware version of your monitor. Service Tag Displays the Service Tag of your monitor. The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support, access warranty information, search for latest drivers on Dell support website and so on.
  • Page 56 Icon Menu and Description submenus OLED Panel The feature prevents the screen from image retention Maintenance by offering these functions: • Pixel Refresh: To reduce temporary image retention on the screen, you can manually activate this function after using the monitor for a couple of hours. Alternatively, the function will be activated automatically when you have used the monitor for 4 hours/20 hours.

  • Page 57: Osd Warning Message

    OSD warning message When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you changes the Brightness setting. When you change the default setting of power saving features for the first time, such as Eco Mode or Preset Modes, the following message appears: NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you change the settings of these...
  • Page 58 When Eco Mode is Off Activate the computer and wake up the monitor to gain access to the OSD. When Pixel Refresh is selected, the following message appears: Once you select Proceed, the monitor will be turned off and the refresh process will run automatically.
  • Page 59 When the monitor is turned on after twenty hours of cumulative usage, the Pixel Refresh function runs automatically and notifies you with the following message: Select Proceed, and the refresh process will run automatically after the monitor is turned off. The process takes approximately seven minutes to complete. When Panel Refresh is selected or the cumulative usage time of the monitor is more than 1500 hours, the following message appears: Select Proceed, and the refresh process will run automatically.
  • Page 60 If you press the power button during the process of running Pixel Refresh or Panel Refresh, the following message appears: When Factory Reset is selected, the following message appears: Troubleshooting for more information. 60 | Operating the monitor...

  • Page 61: Setting The Maximum Resolution

    1. For Windows 8.1, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen resolution. 3. If you have more than one monitor connected, ensure that you select AW3423DW. 4. Click the Screen Resolution dropdown list and select 3440 x 1440. 5. Click OK.

  • Page 62: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

  • Page 63: Using Alienfx Application

    You can configure the LED lighting effects across multiple distinct zones on your Alienware monitor through AlienFX in Alienware Command Center (AWCC). NOTE: If you have an Alienware Gaming Desktop or Laptop, you can directly access AWCC to control the lightings.

  • Page 64: Navigating The Alienfx Window

    Navigating the AlienFX window With the Alienware Command Center, AlienFX enables you to control the LED lighting colors and transition effects for your Alienware monitor. In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX.
  • Page 65 When you start to customize a theme, you should see the following screen: Screen with the front view of monitor Screen with the back view of monitor The following table describes the functions and features on the screen: Callout Function Description LIGHTING panel Use the controls in this panel to set up lighting...

  • Page 66: Creating A Theme

    When you make lighting adjustments, the preview of the monitor displays the new effects simultaneously. Thumbnails Displays the thumbnails of the Alienware monitors connected to your computer. The image displayed in the live preview area is selected from this thumbnail list.

  • Page 67: Setting Lighting Effects

    Setting lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a drop-down menu with available options. NOTE: The options displayed may vary depending on the lighting zone(s) you specified. The following table provides an overview of different options: Morph Description The effect changes the light color into another...
  • Page 68 Pulse Description The effect makes the light flash with a short pause. To adjust the pulse: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.
  • Page 69 Spectrum Description The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make lighting adjustments. Breathing Description The effect makes the light change from bright to...
  • Page 70 Rainbow Cycle Description This effect makes the lights change in the sequence of rainbow colors. You can drag the BRIGHTNESS slider to change the intensity of the color from strong to light. You can drag the TEMPO slider to adjust the transition speed.
  • Page 71 Breathing RGB Description Select to apply a breathing RGB light effect. You can drag the BRIGHTNESS slider to change the intensity of the color from strong to light. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make lighting adjustments.

  • Page 72: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 73: Built-In Diagnostics

    4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. After performing the above steps, if the monitor displays no video output, then the problem may be with the graphics card or the computer. Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or...

  • Page 74: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No video/ No picture • Ensure that the video cable connecting power LED off the monitor and the computer is properly connected and secure.
  • Page 75 Common What you Possible solutions symptoms experience Missing pixels OLED screen has • Cycle power On-Off. spots • Pixel that is permanently off is a natural defect that can occur in OLED technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site: www.dell.com/pixelguidelines.
  • Page 76 Common What you Possible solutions symptoms experience Safety related Visible signs of • Do not perform any troubleshooting issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting problems malfunctions on the monitor to the computer is and off connected properly and is secure.

  • Page 77: Product Specific Problems

    Product specific problems Specific symptoms What you experience Possible solutions Screen image is too Image is centered on Reset the monitor to factory small screen, but does not settings. fill entire viewing area Cannot adjust the OSD does not appear Turn off the monitor, unplug the monitor with the on the screen...
  • Page 78 Specific symptoms What you experience Possible solutions Screen flickering There are some • Use the native resolution of your noticeable flickering monitor (3440 x 1440 at in the displayed 60 Hz) or higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).
  • Page 79 Specific symptoms What you experience Possible solutions Image retention Faint shadow from the • Set the screen to turn off after a from a static image static image displayed few minutes of screen idle time. left on the monitor appears on the screen These can be adjusted in for a long period of Windows Power Options or...

  • Page 80: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).
  • Page 81 Availability varies by country and product, and some services may not be available in your area. • Online technical assistance: www.dell.com/support/monitors • Contacting Dell: www.dell.com/contactdell EU product database for energy label and product information sheet AW3423DW: https://eprel.ec.europa.eu/qr/1049154 Appendix | 81...

Table of Contents