Alienware AW3418DW Troubleshooting Manual
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Alienware AW3418DW Troubleshooting Manual

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Alienware AW3418DW and AW3418HW
Monitor Troubleshooting Guide
Summary: Setting up and general
troubleshooting tips for your Alienware
AW3418DW or AW3418HW Monitor

Table of Contents:

1.
Setting up the Game Enhance Mode
2.
3.
4.
5.
6.
7.
8.
9.
10.
Setting up the Game Enhance Mode
The AW3418DW & AW3418HW displays support "Game Enhance Mode" which offers three
available functions to enhance your gameplay experience:
Timer
Allows you to disable or enable the timer at the upper left corner of the display. The timer
shows the time elapsed since the game starts. Select an option from the time-interval list
to measure your target game rate.
Frame Rate
Selecting On allows you to display the current frames per second when playing games.
The higher the rate, the smoother the motion appears.
Display Alignment
Activate the function to help ensure the perfect alignment of the video contents from
multiple displays.
Using the On-Screen Display (OSD) Menu:

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Summary of Contents for Alienware AW3418DW

  • Page 1: Table Of Contents

    Light leakage on four corners of the screen Monitor will not wake when the monitor is set to sleep mode. Setting up the Game Enhance Mode The AW3418DW & AW3418HW displays support "Game Enhance Mode" which offers three available functions to enhance your gameplay experience: ...
  • Page 2 Go to OSD ->Game -> Game Enhance Mode-> Select Timer, Frame Rate or Display Alignment (Figures 1, 2 & 3.) Figure 1. - Setting the Game Enhance Mode in the OSD Figure 2. - Timer selected Figure 3. - Frame Rate selected The Display Alignment option allows you display the anchor pattern to accurately align multiple displays where an image is presented over more than one display.
  • Page 3 Figure 4. - Display Alignment selected showing the anchor tabs Top of the Page...

  • Page 4: Alienfx Lighting Set Up (Auto & Manual)

    AlienFX Lighting Set up (Auto & Manual) The AW3418DW & AW3418HW provide "AlienFX Lighting" functionality for you to adjust the lighting color of following four zones:  Zone1: Alienware logo lighting and Triad lights on the back  Zone2: Stand of the monitor ...
  • Page 5 Figure 6. - Manual setup of AlienFX Lighting The location of the four lighting zones (Figure 7.) Figure 7. - Location of AlienFX Lighting zones...

  • Page 6: Downlight Control

    Top of the Page Downlight Control Both AW3418DW & AW3418HW displays have the downlights in the bottom of monitor. You can tap the touch sensor to turn the downlights on or off. When the monitor is completely set up, tap the touch sensor to turn the downlights on or off.

  • Page 7: Assembling The Cable Cover

    Top of the Page Assembling the Cable Cover The AW3418DW & AW3418HW have a cable cover to assemble with the back cover of monitor. If you want to assemble cable cover, please slide the cable cover till it snaps into place. (Figure 10.)
  • Page 8 Figure 10. - Cable cover snap locations To assemble cable cover with the back cover of monitor: 1. Positioning the Right/Left snaps 2. Slide the cable cover till it snaps into place 3. Press down the cable cover and let the middle snaps hook up with the holes 4.

  • Page 9: Disassembling The Cable Cover

    Top of the Page Disassembling the Cable Cover The AW3418DW & AW3418HW have a cable cover to assemble with the back cover of monitor. If you want to disassemble cable cover, please gently slide off the cable cover from the back cover of monitor to prevent from breaking the snap of cable cover.

  • Page 10: Nvidia G-Sync Setup Requirements

    Figure 14. - Incorrect cable cover removal Top of the Page NVidia G-SYNC setup requirements The AW3418DW & AW3418HW monitors contain a G-SYNC module for gaming at high refresh rates. See the hardware requirements below to configure your G-SYNC monitor. G-SYNC minimum system requirements Desktop: 1.
  • Page 11 3. Check the box titled "Enable G-SYNC" 4. Click on "Apply" (Figure 15.) Figure 15. - G-Sync setup steps 5. Select "Set up Multiple Displays" from the links on the left. 6. Set the "AW3418DW" or "AW3418HW " as the primary display.
  • Page 12 7. Click on "Apply" (Figure 16.) Figure 16. - Multiple Display Configuration 8. Select "Manage 3D settings" from the links on the left. 9. Set Monitor Technology to "G-SYNC" (Figure 17.) Figure 17. - Managing 3D settings for G-Sync Top of the Page...

  • Page 13: Aw3418Hw/Dw High-Frequency Noise (Flicker) Issue

    Top of the Page Light leakage on four corners of the screen The AW3418DW and AW3418HW monitors have a curved screen. Due to this design the optimal viewing position should be at the center of the screen. Light Leakage Testing: ...

  • Page 14: Monitor Will Not Wake When The Monitor Is Set To Sleep Mode

    Monitor will not wake when the monitor is set to sleep mode You may encounter a situation where the AW3418DW/AW3418HW display will not wake using keyboard or mouse input after the display enters the sleep mode. Powering off then powering on the display resolves the issue until the monitor sleeps again.

This manual is also suitable for:

Aw3418hw

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