Emergency Assistance; What Is Emergency Assistance - Ford TOURNEO COURIER Owner's Manual

WHAT IS EMERGENCY
ASSISTANCE
Emergency Assistance Privacy
Notice
When you switch on Emergency
Assistance, it may disclose to emergency
services that your vehicle has been in a
crash involving the deployment of an
airbag or activation of the fuel pump shut
off. This feature has the capability to
disclose your location information to the
emergency operator or other details about
your vehicle or crash to provide the most
appropriate emergency services.
If you do not want to disclose this
information, do not switch on the feature.
During a call:
• Emergency Assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
• After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Tourneo Courier/Transit Courier (C4A) Vehicles Built From: 16-09-2021, CG3822en enGBR, Edition date: 202106, First-Printing

Emergency Assistance

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Note: While the system provides
information to the emergency operator, the
system plays a message letting you know
it is sending important information. It then
lets you know when the line is open to start
hands-free communication.
Note: During an Emergency Assistance call,
an emergency priority screen appears which
contains vehicle GPS coordinates when
available.
Note: It is possible that GPS location
information is not available at the time of
the crash; in this case, Emergency
Assistance will still attempt to place an
emergency call.
Note: It is possible that the emergency
services will not receive the GPS
coordinates; in this case, hands-free
communication with an emergency operator
is available.
Note: The emergency operator may also
receive information from the cellular
network such as cell phone number, cell
phone location and cell phone carrier name
independent from Emergency Assistance.
Note: Before setting the feature on, please
read the important notice about the
Emergency Assistance feature for important
information.
Note: In the case of an emergency, the
system, as a means of communication aid,
can help you contact specific rescue
departments of public emergency services.
The system does not deploy the rescue
operations. The local public emergency
service deploys specific rescue operations
according to the actual situation.