Ford TOURNEO COURIER Owner's Manual page 230

SYNC
Symptom
The system does not recog-
nize my device.
The system does not under-
stand the name of a track or
artist.
I cannot stream audio from
my Bluetooth device.
The system does not recog-
nize the music on my device.
Tourneo Courier/Transit Courier (C4A) Vehicles Built From: 16-09-2021, CG3822en enGBR, Edition date: 202106, First-Printing
3 - Vehicles Without: Touchscreen Display
– Incorrect device settings.
• Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
• Unlock your device before connecting it.
– Device limitation.
• Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Device limitation. Bluetooth does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– Incompatible device.
• Check the compatibility of your device on the local
Ford website.
– Device not connected.
• Pair your device. See Phone (page 217).
– Media player not running.
• Start the media player on your device.
– Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files.
• Repair the files on your device.
– Copyright protected files.
• Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
• Repair or convert the files to a supported format.
See Entertainment (page 215).
Possible Cause and Resolution
226