Troubleshooting/Faq - K&F Concept DQ201 Quick Start Manual

8.TROUBLESHOOTING/FAQ

For more detailed FAQs, please log in the APP, "Me"-"FAQ"-"Out-
door Camera".
8.1. Device prompted offline?
Check whether the equipment is in the energized state and observe
whether the working light of the equipment lights up normally.
Check whether the Wi-Fi network is good and restart the router.
If the location of the device according to the router is far away, resulting
in the inability to obtain a good Wi-Fi signal, it is recommended to move
the router to a closer location, or add a WiFi amplifier to enhance the
home Wi-Fi performance.Remove the floodlight camera from your Cloud-
Edge account Reset the device,and then re-add it.
Check that the device firmware and applications are up to date.
8.2. Update router or Wi-Fi password?
Delete the camera from your CloudEdge account. After resetting the
device, use the new Wi-Fi and password to add it again.
8.3. Can't play historical video?
• Check the status of the SD card in "Settings" to ensure that the SD card
has been successfully recognized.
• Reinsert the SD card.
• In the application, format the SD card.
• Try another new SD card.
8.4. Why does the device not recognize the SD card?
• Please insert the Micro SD card before power on;
48
E-mail: service@kfconcept.com