Other Issues - Global Water GL400 User Manual

If you only have access to COM 2, then an *.ini file must be created. Open Notepad or a similar basic
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text editor and type the text exactly as it appears in the following screenshot. Change the directory to
the Windows folder of your main drive if you are using Windows 95, 98, ME or XP* or to the WINNT
folder of your main drive if you are using Windows NT or 2000*. Save the file as global logger.ini.
Make sure that no other software or device is using COM 1, such as an infrared port or palm synching
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software.

Other Issues

Call Global Water for tech support: 800-876-1172 or 916-638-3429 (many problems can be solved over
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the phone). Fax: 916-638-3270 or Email: globalw@globalw.com. When calling for tech support,
please have the following information ready;
1. Model number
2. Unit serial number
3. P.O. number the equipment was purchased on.
4. Our sales number or the invoice number.
5. Repair instructions and/or specific problems relating to the product.
Be prepared to describe the problem you are experiencing including specific details of the application,
installation, and any additional pertinent information.
In the event that the equipment needs to be returned to the factory for any reason, please call to obtain
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an RMA number (Return Material Authorization). Do not return items without an RMA number dis-
played on the outside of the package.
Clean and decontaminate the GL400 sensors if necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure your shipment, since Global
Water's warranty does not cover damage incurred during transit.
*Windows® 95, 98, ME, NT, 2000 & XP are trademarks of the Microsoft Corporation
Global Water ● (800)876-1172 ● www.globalw.com
Troubleshooting
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