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Problem
The washing results
are not satisfactory.
Too much foam in the
drum during the wash‐
ing cycle.
After the washing cy‐
cle, there are some
detergent residues in
the dispenser drawer.
The drum is empty and
the display shows
there is some weight
in.
The drum is full but the
display shows 0.0 kg.
The appliance does
not dry or does not dry
correctly.
The drying cycle is
too long.
The laundry is full of
different colours fluff.
After the check, activate the appliance. The program continues
from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
Possible solution
•
Increase the detergent quantity or use a different detergent.
•
Use special products to remove the stubborn stains before
you wash the laundry.
•
Make sure that you set the correct temperature.
•
Decrease the laundry load.
•
Reduce the quantity of detergent.
•
Too much detergent or unsuitable detergent has been used.
Reduce detergent quantity and/or use a correct detergent.
•
Make sure that the flap is in the correct position (UP for pow‐
der detergent - DOWN for liquid detergent).
•
Make sure you have used the detergent dispenser according
the indications given in this user manual.
•
Press the On/Off button to deactivate the appliance and acti‐
vate it again to set a tare.
•
You loaded the laundry before activating the appliance. Press
the On/Off button to deactivate the appliance.
•
Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
•
Turn the water tap on.
•
Make sure the air filters are not clogged. Check primary and
secondary air filters.
•
Make sure the drain filter is not clogged.
•
Reduce the laundry load.
•
Make sure you have set the correct cycle. if necessary, set
again a short drying time.
•
Make sure the air filters are properly cleaned.
•
Make sure your laundry load does not exceed the declared
load for the set program.
•
Make sure that the room temperature is in the correct range.
The fabrics washed in the previous cycle released fluff of a differ‐
ent colour:
•
The drying phase helps to eliminate some fluff.
•
Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the special
program to clean it (refer to "Fluff in the fabrics" for more de‐tails).
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