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Problem
You cannot open the
appliance door.
The message "Failed
to connect to your Wi‐
Fi" appears on the
screen.
The App cannot con‐
nect to the appliance.
The App cannot fre‐
quently connect to the
appliance.
The display shows
. All buttons are
inactive, except the the
On/Off .
The appliance makes
an unusual noise and
vibrates.
Possible solution
•
Make sure that a washing program that ends with water in
tub, has not been selected.
•
Make sure that the washing program is finished.
•
Set the drain or the spin program if there is water in the drum.
If the spin and drain programs are not available in the
program dial, they can be set via App.
•
Make sure that the appliance receives electrical power.
•
This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
If you need to open the door, please read carefully "Emergen‐
cy door opening".
•
Make sure that the Remote Start Mode is not activated.
Deac‐tivate it.
•
Check the wireless signal.
•
Check your home network and router.
•
Restart the router.
•
Contact your wireless service provider if there are further
problems with the wireless network.
•
Check the wireless signal.
•
Check if your smart device is connected to the wireless net‐
work.
•
Check your home network and router.
•
Restart the router.
•
Contact your wireless service provider if there are problems
with the wireless network.
•
The appliance, the smart device, or both, need to be config‐
ured again because a new router has been installed or the
router configuration has been changed.
•
Make sure that the wireless signal reaches the appliance. Try
to move the home router as near the appliance as possible or
consider purchasing a wireless range extender.
•
Make sure the wireless signal is not disrupted by microwave.
Turn the microwave off. Avoid using the microwave and the
remote control at the same time.
•
The appliance is downloading any available updates. Wait un‐
til the update process is complete. If you deactivate the appli‐
ance during update, it resumes when you activate the appli‐
ance again.
•
Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
•
Make sure that the packaging and/or the transit bolts are re‐
moved. Refer to "Installation instruction".
•
Add more laundry in the drum. The load may be too small.
ENGLISH
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