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If you have a problem with your QDOC Bookletmaking System that
you cannot resolve, contact your QMS vendor. Your QMS vendor is
best equipped to immediately handle any problem you may encoun-
ter.
If you have technical questions your vendor is unable to answer, you
can call or fax questions to QMS Customer Response Center. (See
appendix A, "QMS Customer Support" for information on contacting
QMS Customer Response Center.)
If you've determined your QMS QDOC Bookletmaking System needs
to be examined by a QMS service technician, contact your QMS ven-
dor for work inside the US, or one of the QMS international offices for
work outside of the US. (National and international contacts are listed
in appendix A, "QMS Customer Support.") Before calling, be sure you
have printed a status page, if you can print, and have it handy to help
our technicians serve you more quickly.
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Note: If you call for assistance, have the following information ready
so our technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model
The type of host computer you're using
The type and version of operating system you're using
The interface you're using, and, if serial, the protocol (for
example, XON/XOFF)
The application and version you're using
The emulation you're using
Your printer firmware version (listed on the status/start-up
pages)
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