Troubleshooting - Konica Minolta Magicolor 2350 EN Installation Manual

Troubleshooting

Although your printer is designed to be highly reliable, it may occasionally
experience a problem. The following table helps you to identify the cause of
possible installation problems and suggests some solutions. For detailed
troubleshooting information, refer to "Troubleshooting" in the User's Guide (in
PDF on the Documentation CD-ROM).
Symptom Cause
No lights or There is no power supply
messages to the AC outlet.
appear on the
The power cord is not
control panel.
plugged securely into
both the power outlet and
the printer.
The printer is not
turned on.
The line voltage from the
power outlet doesn't
match the printer's power
requirements.
You can't print a The tray does not have
configuration media.
page.
The media is jammed.
An error A consumable or tray is
message is not correctly installed.
displayed.
Media is jammed.
A problem occurred
inside the printer.
The Ready You did not wait long
indicator is on enough.
and the
message in the
display window
is MAGICOLOR
2350/IDLE,
but no startup
page prints.
Printouts seem The printer is not on a
faded on one level enough surface.
side of the
page.
Troubleshooting
Solution
Make sure there is power supplied to
the AC outlet.
Turn the printer off, plug in the power
cord securely, and then turn the printer
back on.
Turn on the printer.
Make sure the line voltage matches
the printer's power requirements.
Refer to appendix A in the User's
Guide.
Check that the media trays are loaded
with media, in place, and secure.
Check for a media jam.
Handle the message according to the
message display.
The printer takes approximately 180
seconds to warm up. Be sure you wait
long enough for a startup page before
suspecting a problem.
Make sure the Start Page option is
enabled (System Default/Startup
Options/Start Page).
Level the printer surface. It should not
exceed ±1° slant in any direction (for
example, a round pencil laid on the
surface shouldn't roll in any direction).
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