Lexmark CX942 User Manual page 418

Troubleshoot a problem
Action
Step 2
a
Using the Maintenance Defect Ruler page, measure the
distance between the repeating defects on the affected color
page.
b
Replace the supply item that matches the measurement on the
affected color page.
Second transfer roller
64.4 mm (2.54 in.)
Fuser
•
96 mm (3.78 in.)
•
88 mm (3.46 in.)
Transfer belt
•
37.7 mm (1.48 in.)
•
31.4 mm (1.24 in.)
•
70.7 mm (2.78 in.)
•
46.9 mm (1.85 in.)
c
Print the Print Quality Test Pages.
Do the defects still appear?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
Step 3
a
Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Print the document.
Is the document printed?
Yes No
Take note of the The problem is
distance, and then solved.
contact customer
support or your
service
representative.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
418