Troubleshooting; Troubleshooting Guide - Quansys Q-View IMAGER LS Operator's Manual

12

TROUBLESHOOTING

To resolve any issue with the Q-View Imager LS,
please contact
1-877-QUANSYS or send an email describing the
issue to support@quansysbio.com. If outside the
USA, please contact your Quansys distributor for
your area. Have your serial number available with a
detailed description of the issue. The serial number is
located on the label on the back of the device.

Troubleshooting Guide:

Issue
Q-View
Software is
unable to
recognize
the Q-View
Imager LS
Plate images
are blurry
Cannot
focus
Q-View
Imager LS
Quansys Biosciences
Problem
Failure of
communication
between
the Q-View
Imager LS and
computer
The Q-View
Imager LS is
out of focus
Clicking the
focus buttons
has no effect
by calling
Solution
• Ensure power is
supplied to the
Q-View Imager
LS
• Ensure the
USB cable is
connected to
both the Q-View
Imager LS and
the computer
• Disconnect
the Q-View
Imager LS USB
cable from the
computer and
restart the
computer
Using the focus
functionality
built into Q-View
Software, focus the
Q-View Imager LS.
Disconnect the
Q-View Imager LS
USB cable from
the computer and
power cycle the
Q-View Imager LS.
For Research Use Only