Related Manuals for Sonova Phonak Audeo M-13T
Summary of Contents for Sonova Phonak Audeo M-13T
- Page 1 Phonak Audéo ™ User Guide Phonak Audéo M-312/312T/13T Phonak Audéo M-312/312T/13T Trial...
- Page 2 This user guide is valid for: Wireless hearing aids CE mark applied Phonak Audéo M90-312 2018 Phonak Audéo M90-312T 2018 Phonak Audéo M90-13T 2018 Phonak Audéo M70-312 2018 Phonak Audéo M70-312T 2018 Phonak Audéo M70-13T 2018 Phonak Audéo M50-312 2018 Phonak Audéo M50-312T 2018 Phonak Audéo M50-13T...
- Page 3 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your hearing aids operate between 2.4 GHz– 2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12.
- Page 5 Your hearing aids have been developed by Phonak — the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.
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Page 6: Table Of Contents
Contents Your hearing aid Quick guide Parts of the hearing aid Using the hearing aid Left & right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Multi-function button Connectivity overview 10. Initial pairing 11. Phone calls 12. - Page 7 Further Information 13. Care and maintenance 14. Exchanging the earwax protection 15. Service and warranty 16. Compliance information 17. Information and description of symbols 18. Troubleshooting 19. Important safety information 20. Important information: Cell phones 21. For the US market only, complies with the FDA regulations 22.
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Page 8: Quick Guide
1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Changing batteries Remove the Open the Place battery in sticker from the battery door. the battery door with new battery and the “+”... - Page 9 On/Off Multi-function button The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call.
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Page 10: Parts Of The Hearing Aid
2. Parts of the hearing aid The following pictures show the models described in this user guide. You can identify your personal model by: • checking “Your hearing aid details” on page 3. • comparing your hearing aid with the following models. Possible earpieces Dome SlimTip... -
Page 11: Left & Right Hearing Aid Markings
3. Left & right hearing aid markings There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid. -
Page 12: On/Off
4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Open battery door = hearing aid is off When you switch on the hearing aid you might hear a start-up melody. -
Page 13: Batteries
5. Batteries Remove the Open the Place battery in sticker from the battery door. the battery door new battery and with the “+” wait two minutes. symbol facing upwards. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+”... - Page 14 Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Replacement battery This hearing aid requires zinc-air batteries.
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Page 15: Putting On The Hearing Aid
6. Putting on the hearing aid Place the hearing aid behind your ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid. -
Page 16: Removing The Hearing Aid
7. Removing the hearing aid Pull on the bend of the tube and remove the hearing aid from behind the ear. -
Page 17: Multi-Function Button
8. Multi-function button The multi-function button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions.” Please ask your hearing care professional for a printout. If the hearing aid is paired with a Bluetooth®... -
Page 18: Connectivity Overview
9. Connectivity overview The illustration below shows the connectivity options available for your hearing aid. Cell phone TV Connector connected to TV* Roger** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well. -
Page 19: Initial Pairing
10. Initial pairing 10.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. This can take up to 2 minutes. - Page 20 Your device shows a list of Bluetooth enabled devices. Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: www.phonak-us.com/audeomarvel...
- Page 21 10.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be paired to one device at a time.
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Page 22: Phone Calls
11. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through its own microphones. Your voice Caller’s voice Bluetooth®... - Page 23 11.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids. Your hearing aids pick up your voice through its own microphones. 11.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
- Page 24 11.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
- Page 25 11.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
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Page 26: Flight Mode
12. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying, some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 12.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:... - Page 27 12.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open battery door. Close the battery door on the hearing aid again.
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Page 28: Care And Maintenance
Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. - Page 29 Your hearing aids are resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the hearing aid is cleaned and dried.
- Page 30 Daily Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the hearing aid hard case. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water.
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Page 31: Exchanging The Earwax Protection
14. Exchanging the earwax protection Your hearing aid is equipped with an earwax protection to protect the speaker from earwax damage. Please check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced. - Page 32 Gently pull off the earpiece to remove. Clean the speaker with a lint-free cloth.
- Page 33 14.2 Exchanging the earwax protection with CeruShield™ Disk Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon. To remove a used earwax protector carefully insert the speaker into the free opening (under bin icon) until it clicks.
- Page 34 To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks. After the click you will see the opening below is empty and the new earwax protector sits in the speaker.
- Page 35 14.3 Attaching the earpiece to the speaker Hold the speaker in one hand and the earpiece in the other. Slide the earpiece over the speaker sound outlet. The speaker and the earpiece should fit perfectly together.
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Page 36: Service And Warranty
International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earpieces, external receivers. - Page 37 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
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Page 38: Compliance Information
16. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be... - Page 39 The wireless models listed on page 2 are certified under: Phonak Audéo M-312 & M-312T & M-13T (M90/M70/M50/M30) Phonak Audéo M-312 Trial & M-312T Trial & M-13T Trial FCC ID: KWC-LDZ IC: 2262A-LDZ Canada Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
- Page 40 Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
- Page 41 • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the device into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.
- Page 42 Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 2.5mW Bluetooth® Range Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015 IEC 60601–1-2:2014...
- Page 43 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011...
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Page 44: Information And Description Of Symbols
17. Information and description of symbols With the CE symbol, Sonova AG confirms that this product — including accessories — meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the... - Page 45 During transportation keep dry. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners.
- Page 46 The product is designed such that it functions Operating conditions without problems or restrictions if used as intended, unless otherwise noted in these user guides. The hearing aids are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations.
- Page 47 Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 19.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing...
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Page 48: Troubleshooting
18. Troubleshooting Problem Causes Hearing aid not functioning Dead battery Blocked speaker/earpiece Battery not inserted correctly Hearing aid switched off Hearing aid whistles Hearing aid not inserted correctly Earwax in ear canal Hearing aid not loud enough Volume too loud or distorted Low battery Speaker/earpiece blocked... - Page 49 What to do Change battery (chapter 5) Clean speaker opening/earpiece Insert battery correctly (chapter 5) Switch hearing aid on by completely closing battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8) Change battery (chapter 5) Clean speaker opening/earpiece Turn volume up if volume control available (chapter 8)
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Page 50: Important Safety Information
19. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. - Page 51 2.4 GHz–2.48 GHz to the hearing aid that frequency range. When were not explicitly flying please check if flight approved by Sonova AG operator requires devices are not permitted. Such to be switched into flight changes may damage your mode, see chapter 12.
- Page 52 cognitive impairment, and removal. To prevent pets. If batteries are pushing the dome towards swallowed, consult your the eardrum, never try to physician immediately! re-insert the speaker into the ear canal. If you feel pain in or behind your ear, if it is Hearing programs in the inflamed or if skin directional microphone...
- Page 53 safety. The hearing aid is a devices (i.e. pacemakers, small device and contains defibrillators, etc.): small parts. Do not leave Keep the wireless hearing children and individuals aid at least 15 cm with cognitive impairment (6 inches) away from the unsupervised with this active implant.
- Page 54 If using a Phonak Portable RF wireless accessory, communications consult the chapter equipment (including “Important safety peripherals such as information” in your antenna cables and wireless accessory external antennas) should user guide. be used no closer than 30 cm (12 inches) to any Use of accessories, part of the hearing aids, transducers and cables...
- Page 55 ear cavities. In these cause the customized cases, we recommend earpiece to break. This may the use of a custom lead to perforation of the earpiece. In the unlikely ear canal or eardrum. case that any part of this product should After mechanical stress or remain in the ear shock to the customized...
- Page 56 19.2 Information on product safety These hearing aids are water Never wash the resistant and not microphone inputs. Doing waterproof. They are so could cause it to lose its designed to withstand special acoustic features. normal activities and occasional accidental Protect your hearing aid exposure to extreme from heat (never leave near...
- Page 57 The dome should be Do not drop your hearing changed every three aid! Dropping onto a hard months or when it surface can damage your becomes stiff or brittle. hearing aid. This is to prevent the dome from detaching from the Always use new batteries tube spout during insertion for your hearing aid.
- Page 58 your hearing aids. The table Medical or dental in chapter 5 explains examination with X-ray exactly which type of (also CT scan). battery your particular Medical examinations with hearing aids require. MRI/NMRI scans, generating magnetic fields. Remove the battery if Hearing aids don’t need to you are not using your be removed when passing...
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Page 59: Important Information: Cell Phones
20. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for... - Page 60 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase.
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Page 61: For The Us Market Only, Complies With The Fda Regulations
21. For the US market only, complies with the FDA regulations Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user,... - Page 62 (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing...
- Page 63 Important Notice for Prospective Hearing Aid Users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
- Page 64 The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program.
- Page 65 Children with Hearing Loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child.
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Page 66: Important Notice For Prospective Noise Generator Users
22. Important notice for Prospective Noise Generator users The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus. - Page 67 Should you develop any side effects whilst using the noise generator such as headaches, nausea, dizziness or heart palpitations or experience a decrease in auditory function, you should discontinue use and seek a medical evaluation. According to OSHA (Occupational Safety & Health Administration, U.S.
- Page 68 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...