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Troubleshooting
Related Manuals for CAMBRIONIX TS2-16
Summary of Contents for CAMBRIONIX TS2-16
- Page 1 User Manual TS2-16 2022-09 © 2022 Cambrionix Ltd. All rights reserved.
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Page 2: Table Of Contents
1. Table of Contents 1. Table of Contents 2. Your TS2-16 at a glance 2.1. Key Features 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1. Opening your product 4.2. What's Included 4.3. Connecting to the mains 4.4. Charging 4.5. Cables 4.6. Registration 4.7. Help and Support 5. Using your TS2-16 5.0.1 LED Configuration 5.1. Using without connecting to host 5.2. Using when connected to host 5.2.1 Connecting the Hub to a host computer 5.2.2 Charging 5.2.3 Data Transfer 5.3. Scalability... - Page 3 5.5.4 Updating Software 5.5.5 Removing Software 5.5.6 Command Line Instructions (CLI) 5.6. Cleaning your TS2-16 6. Product Specifications 6.1. Input Power Requirements 6.2. Error flag rail values 6.3. Consumables and Placing Orders 7. Troubleshooting 7.1. Initial troubleshooting tips 7.2. Logging through LiveViewer 7.3. Hardware Failure 7.4. Device connection. 7.5. Hub connection issues 7.6. No GUI 7.7. Software troubleshooting 8. Disposal 9. Returns and Damaged Products 9.1. What do I do if my order arrives and something the product is faulty or is p hysically damaged? 9.2. What happens after I have requested a Return? TS2-16 Page 2 of 36...
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Page 4: Your Ts2-16 At A Glance
The TS2-16 can charge attached U SB devices without using a local computer. The T S2-16 allows almost any d evice to be charged at its optimum rate (up to 2 .4A). The firmware can b e updated ... -
Page 5: Safety
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is t o facilitate the easier understanding and location of information r elating to the TS2-16. Any e rrors or omissions can be reported using our support ticket system ( seeHelp and Support). This way, any issues can be collected and fixed. ... -
Page 6: Safety Alert Symbol
Read operating instructions Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements o f UK and International safety regulations. Modifications to the product could a ffect safety and render the product non-compliant with relevant safety s tandards, resulting in injury or damage to the product. CAUTION An electric shock or personal injury may occur ... -
Page 7: Power Supply
Do not disconnect the power cord while the product is being u sed. TS2-16 Page 6 of 36... -
Page 8: Storage And Installation
Connect the plug to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient ... -
Page 9: Getting Started
s afety-related information. The TS2-16 is intended to be u sed in an indoor static environment in which the environment falls within t he tested specifications to provide charge, sync and management f unctionality. Please see the physical specifications section of this m anual for information on the ... -
Page 10: Connecting To The Mains
4.4. Charging Your TS2-16 will allow your d evice to charge at the maximum rate possible up to 2 .4A. The way that charging t akes place is the TS2-16 will p rovide the device with a capability to charge and the devices USB c harging controller will determine the maximum amount of charge it wants t o ... - Page 11 When contacting support, please supply the product information for the hub i n question. This can be found on the Device Information Plate which is e ither on the underside or back of the unit. Providing serial and Purchase order numbers, can help identify the p roduct in question faster, and speed up the process. TS2-16 Page 10 of 36...
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Page 12: Using Your Ts2-16
S oftware. 5.0.1 L ED Configuration Your TS2-16 has inbuilt LEDs u sed to show the state of the ports or devices. These LEDs can be configured to support your use case; this can be controlled either by u sing the API to send commands directly or through separate software. ... -
Page 13: Using When Connected To Host
Note that settings_reset clears any previous settings, so if you need to r etain something else, it would be better to issue settings_display first, w hich gives you the entire settings which you can then modify and re-issue i n entirity. 5.2.3 Data Transfer If you wish to transfer data, change applications, restore or update your m obile device, a data TS2-16 Page 12 of 36... - Page 14 In order to transfer data, connect the host port to your local (host) c omputer using a Thunderbolt™ 2 compliant cable. A ny devices connected to the hub will now appear as if they were connected t o the host computer’s USB port. TS2-16 Page 13 of 36...
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Page 15: Scalability
5.3. Scalability USB controllers generally have an endpoint limit, limiting the number of devices that can be enumerated when connected to the USB3 port of a local computer. USB3 port xHCI host controllers in most computers limit the number of endpoints enumerated b etween 64 and 128. Mobile devices enumerate as more than one endpoint, and complex devices with touch panels often enumerate as 5 or 6 endpoints. Consequently, the number of devices that can be successfully enumerated is typically limited to less than twenty. By using Thunderbolt™ connectivity and incorporating host controllers inside the hub each port can handle up to 16 endpoints. If you wish to synchronise more devices, multiple hubs can be daisy-chained to allow up to 96 devices to be managed simultaneously from a single host computer. To daisy-chain multiple hubs, each hub needs to be connected to mains power individually, then the first hub in the chain should be connected to the local computer through one of the Thunderbolt™ ports. The next hub in the daisy-chain is connected using one of its Thunderbolt™ ports to the remaining Thunderbolt™ port of the first hub. A third, fourth and fifth hub can be added in the same way, connecting the available Thunderbolt™ port of the previous hub to one of the Thunderbolt™ ports of the next device in the daisy-chain. Using this approach, a maximum of six hubs can be linked together, allowing 96 devices to be synced from a single host computer. TS2-16 Page 14 of 36... -
Page 16: Manage Ports & Your Ts2-16
U SB device will then become available to the host as if the USB d evice is connected directly to the host, and will be able to sync data at a maximum rate of 480Mbps. T he TS2-16 will also charge the d evice whilst connected. It is impossible to have a data connection to a U SB device without any power negotiating, you can reduce the ... -
Page 17: Charging Profiles
To update the firmware, first, go to the firmware updater section of L iveViewer. Here you can see the available Firmware versions to download a nd install to the hub. The current firmware version on the hub is displayed in the firmware u pdater section alongside the hub's name. This will appear red if a newer v ersion is available or green if it is the most up to date. TS2-16 Page 16 of 36... - Page 18 We advise not to change the firmware version on any new products you r eceive as this may cause compatibility issues and stop your T S2-16 from functioning. CAUTION Your TS2-16 may not function correctly Do not install old firmware onto a new product ...
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Page 19: Software
• Command Line Instructions The TS2-16 uses string commands t o communicate with the host system. These can be sent via the virtual s erial port of the T S2-16 directly, or the API can b e used to provide other protocols that send translated string commands. L iveViewer can use the API to interact with the devices ... -
Page 20: Liveviewer
c harge duration and end time are displayed. In addition to individual port information and control, LiveViewer shows the hub rail voltages, time s ince switched on, total current and power, and temperature. Further d etails on LiveViewer are available on our website. NVRAM settings Within your hub, there are some specific controllable settings called "non-volatile RAM settings", which are referred to as NVRAM settings. These control a variety of different settings on your TS2-16. You can navigate to the NVRAM settings by opening LiveViewer and selecting the hub you want to connect to. Once you have chosen the connected hub, navigate to the below icon on the top right of the screen from LiveViewer and then clicking advanced on the bottom of the page TS2-16 Page 19 of 36... -
Page 21: Cambrionix Api
5.5.3 Cambrionix API Cambrionix API allows you to monitor and control each port in more detail a nd to integrate these functions into your own workflow processes. The API c omprises a daemon (which is a program running in the background) that can b e downloaded from www.cambrionix.com/products/api a nd installed on the host machine. Port information and ... -
Page 22: Removing Software
f or the version of the software you are looking at. 5.5.5 Removing Software If you wish to uninstall the software (Cambrionix LiveViewer and C ambrionix API) from your host system, the following steps can do this. O ne thing to note when removing the API is to check you have also removed t he recorder service which will install alongside it. ... -
Page 23: Command Line Instructions (Cli)
a pplication and choose File > Move to Trash. You may be asked to enter t he name and password of an administrator account on your Mac®. Then to completely delete the application, choose Finder > Empty Trash. Alternatively, use the below instructions. sudo /library/cambrionix/apiservice/bin/cambrionixapiservice --remove sudo /library/cambrionix/apiservice/bin/cambrionixrecorderservice --remove Linux® To remove software on Linux® there are two options. The first is to use the Software centre, then either the list of installed a pplications or the search ... - Page 24 Show hardware and firmware information Show voltages, temperatures, errors and boot health flag TS2-16 Page 23 of 36...
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Page 25: Cleaning Your Ts2-16
u nit without touching the liquid and contact Cambrionix i mmediately ... -
Page 26: Product Specifications
To find one of our partners local to you please visit ww.cambrionix.com/partners w here you can learn about the local vendors and distributors that can assist you and find their contact information. ... - Page 27 TS2-16 Page 26 of 36...
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Page 28: Troubleshooting
7. Troubleshooting If you experience any issues with your T S2-16; please try the following s olutions, if your issue is not addressed in this section, please get in t ouch with your local vendor or Cambrionix. 7.1. Initial troubleshooting tips Some tips and information to check first. If you plug a device (phone, USB stick) into the hub, does it appear t o the OS. ... -
Page 29: Hardware Failure
i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100. 7.4. Device connection. If you are having device connection issues please read through the f ollowing common solutions to see if this resolves your observed b ehaviour. Unstable device connection Some devices can have unstable connections with your host system through the TS2-16. We have only observed this behaviour in a very few amount of devices, by disabling CDP this has resolved all issues and the connections are stable. You can disable CDP through NVRAM settings either by going through the advanced settings and turning "Sync charge" off or through the API and disabling it via code. For example, using the command line, the instructions would be as below. settings_unlock settings_set sync_chrg 0000000000000000 ... -
Page 30: Hub Connection Issues
This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection. This could also be due to an insufficient number of endpoints available on the USB controller in the host system. This limitation within the USB controller can only be resolved if you connect fewer USB devices to the controller in question. For Apple devices there is a setting called "USB accessories" which can be activated, Once activated it will reduce the amount of times a device will need to be unlocked/ trusted. More information can be found at the link here. Cannot connect any more devices Sometimes, you may reach the endpoint limit of your USB controller and this may stop you from being able to attach any more devices to your host system. You can create more space is to change connections from USB3 to USB2. You can change the connection by disabling USB3 in the BIOS on startup. A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to USB2. 7.5. Hub connection issues If you have issues with the hub and connecting to your host system, please s ee below troubleshooting solutions. TS2-16 Page 29 of 36... -
Page 31: No Gui
Hub not connecting to host If you see that the TS2-16 is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to ensure you have the latest drivers and updates installed on your host system, which is usually handled by the OS, but sometimes may require an update directly from the USB host controllers manufacturer, which will be found on their website. USB drivers required are FTDI drivers, which can be found on the site https://ftdichip.com/drivers/ . Daisy chaining multiple PDSync-C4 using expansion port USB C cables can have variations in speed, power, and protocol c apabilities. Some “active” or E-mark type-C cables may not work on the daisy chain when connecting the e xpansion port to another PDysnc-4. We recommend to use “passive” type-C c ables and not to use cables fitted with e-markers, see your cable s upplier to see if e-markers are fitted. ... -
Page 32: Software Troubleshooting
/var/log/cambrionix You may delete the file below when you are finished with it. /etc/opt/cambrionix/cambrionix.log.cfg 7.7. Software troubleshooting Some users have noted that the API can cause a high level of C PU usage. This can sometimes be linked to the API recorder s ervice. If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely. TS2-16 Page 31 of 36... -
Page 33: Disposal
m unicipal waste. Please utilize your local WEEE collection facilities in the disposition of this product and otherwise o bserve all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". TS2-16 Page 32 of 36... -
Page 34: Returns And Damaged Products
If you have received your order in a damaged box and/or the product h as physical damage please contact Cambrionix Customer Support. Please p rovide photos of the damaged box and/or product when contacting C ustomer support. ... - Page 35 o ur website. Where Cambrionix arranges collection, return shipping will be free, u nless Cambrionix notified you otherwise. ...
- Page 36 Protected Names and S ymbols This manual may make reference to trademarks, registered trademarks, and o ther protected names and /or symbols of third-party companies not related i n any way to Cambrionix. Where they occur these references are for i llustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of t he product(s) to ...
- Page 37 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 ...
- Page 38 Cambrionix Ltd The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 2022-09 © 2022 Cambrionix Ltd. All rights reserved.
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