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Summary of Contents for CAMBRIONIX TS2-16
- Page 1 User Manual TS2-16 2022-06 © 2021 Cambrionix Ltd. All rights reserved.
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Page 2: Table Of Contents
1. Table of Contents 1. Table of Contents 2. Your TS2-16 at a glance 2.1. Key Features 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1. Opening your product 4.2. What's Included 4.3. Connecting to the mains 4.4. Registration 4.5. Help and Support 5. Using your TS2-16 5.0.1 LED Configuration 5.1. Using without connecting to host 5.2. Using when connected to host 5.2.1 Connecting the Hub to a host computer 5.2.2 Charging 5.2.3 Data Transfer 5.3. Scalability 5.4. Manage Ports & Your TS2-16 5.4.1 Port Modes... - Page 3 5.6. Cleaning your TS2-16 6. Product Specifications 6.1. Input Power Requirements 6.2. Consumables and Placing Orders 7. Troubleshooting 7.1. Initial troubleshooting tips 7.2. Logging through LiveViewer 7.3. Hardware Failure 7.4. Device connection. 7.5. Hub connection issues 7.6. No GUI 7.7. Software troubleshooting 8. Disposal 9. Returns and Damaged Products 9.1. What do I do if my order arrives and something the product is faulty or is physically damaged? 9.2. What happens after I have requested a Return? TS2-16 Page 2 of 32...
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Page 4: Your Ts2-16 At A Glance
2. Your TS2-16 at a glance The TS2-16 has been designed to provide high-speed data transfer to USB compliant devices without being constrained by endpoint limits. The TS2-16 can charge attached USB devices without using a local computer. The TS2-16 allows almost any device to be charged at its optimum rate (up to 2.4A). The firmware can be updated to ensure the TS2-16 can charge the latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host computer. When a local (host) computer is attached, the host can control the operation of each port using software provided by Cambrionix. Device charging and synchronisation can be monitored through Cambrionix’s LiveViewer Application, the Application Programming Interface (API) or Command Line Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from www.cambrionix.com/products/api With your TS2-16 there is a Thunderbolt™ connection to the host which, is capable of up to 20Gbps, meaning your upstream speeds to the host will be capable of this data transfer rate. The upstream data transfer rate will be shared amongst the downstream 16 x USB 2.0 Type-A connections. 2.1. Key Features Up To Up To Up To 480Mbps 2.4A per Port per Port Devices Transfer Data Seamlessly Power Scalability Up to 96 devices can be con-... -
Page 5: Safety
3. Safety This user manual is for informational purposes only, it contains information for the start-up and operation of this product. Note: the contents and the product described are subject to change without notice. To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the TS2-16. Any errors or omissions can be reported using our support ticket system (seeHelp and Support). This way, any issues can be collected and fixed. Understanding and observing the instructions in this user manual are prerequisites for hazard-free use and safety during operation. This user manual cannot cover all possible applications. If you would like additional information or if problems arise that are not sufficiently addressed in this manual, please ask your distributor or contact us directly using the means preferred, which are located on the back cover of this manual. CAUTION Personal Injury and Damage to the product Observe the safety instructions in this user manual 3.1. Signal word panel Depending on the probability of serious consequences, potential dangers are identified with a signal word, the corresponding safety colour, and if appropriate, the safety alert symbol. CAUTION Indicates a potentially hazardous situation that, if not avoided, may result in moderate or minor (reversible) injury. ... -
Page 6: Safety Alert Symbol
Observe all measures that are marked with the safety alert symbol in order to avoid injury 3.3. Pictograms Warning Signs Electrical hazard Fire Hazard Mandatory action signs Read operating instructions Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product. CAUTION An electric shock or personal injury may occur TS2-16 Page 5 of 32... -
Page 7: Power Supply
3.5. Power supply This section describes the safety precautions you must follow when using the power supply. CAUTION An electric shock or personal injury may occur Do not use a damaged power cord or plug, or a loose power socket. Do not touch the power plug with wet hands. Do not allow liquids to come into contact with the unit or power supply. CAUTION Damage to your product may occur Do not short circuit the Power Supply Unit (PSU) supplied with your product. TS2-16 Page 6 of 32... -
Page 8: Storage And Installation
This section describes safety precautions you must follow when installing and storing your TS2- CAUTION An electric shock or personal injury may occur Do not place the power cord near heat sources. Connect the plug to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range. Operate the product only in an environment where the relative humidity is inside the operating range. Be careful not to leave the power cord underneath a heavy object. CAUTION Overheated power sockets may cause a fire ... -
Page 9: Getting Started
4. Getting Started This manual provides a reference for end-users installing for the first time and using their hub after that. As well as a guide for product safety-related information. The TS2-16 is intended to be used in an indoor static environment in which the environment falls within the tested s pecifications to provide charge, sync and management functionality. Please see the physical specifications section of this manual for information on the environment specifications. 4.1. Opening your product When you have received your product, please check the packing slip to ensure all contents and quantities are correct before opening. This is to avoid retesting and repackaging any items that are not required. When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to ensure the product is not damaged. CAUTION Personal Injury and Damage to the product There will be a sticker on the hub advising you to read the User manual before use. This will need to be removed before use as it may be covering host ports, vents etc. 4.2. What's Included Thunderbolt™ 2 Cable (to provide communication between the host system and hub) TS2-16 Hub 2m Mains power cable (Country specified on order including fuse for the UK plugs) ... -
Page 10: Connecting To The Mains
4.3. Connecting to the mains Periodic inspections should be made to power supply cables and any USB cables for any signs of damage. If any damage is found, replace the damaged cord before further use. Please note that USB specifications require a minimum 100 mA charge current to be delivered during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the device can draw up to 2.4A while transferring data. 4.4. Registration You may register your product at www.cambrionix.com/product-registration 4.5. Help and Support FAQs and help can be found on the Help page here www.cambrionix.com/help_pages/help. You can raise a support ticket for more in depth support here https://cambrionix.atlassian.net/servicedesk/customer/portals You can also download any of our manuals and keep up to date at the link here www.cambrionix.com/product-user-manuals When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit. Including serial and Purchase order numbers, can help identify the product in question faster, and speed up the process. TS2-16 Page 9 of 32... -
Page 11: Using Your Ts2-16
5. Using your TS2-16 In this section, you can find information using your hub in a charge only or a charge and sync application. You can also find information on managing your hub, changing port modes, connecting multiple hubs to one host and using Cambrionix Software. 5.0.1 LED Configuration Your TS2-16 has inbuilt LEDs used to show the state of the ports or devices. These LEDs can be configured to support your use case; this can be controlled either by using the API to send commands directly or through separate software. The default LED behaviour of the hub is below. Colour Behaviour Flashing Red Port is in charge mode and is profiling the device Port is in charge mode and is charging Yellow Port is in sync mode and has a host connection Port is in charge mode and the device has reached the Green charged threshold 5.1. Using without connecting to host When the Hub is switched on and is not connected to a local host computer it is automatically configured to charge devices using its intelligent charging algorithm. Connect the devices to be charged to any of the available ports (not the Host Port) using USB - compliant cables. Once the devices are connected, the algorithm will detect the highest charge rate allowable for each attached device. Charging at the optimum rate (up to 2.4A) specified by the manufacturer will commence once profiling is complete. Depending on the state of charge of the device attached, this may take tens of seconds. TS2-16... -
Page 12: Using When Connected To Host
\nsettings_reset\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nreboot") Note that settings_reset clears any previous settings, so if you need to retain something else, it would be better to issue settings_display first, which gives you the entire settings which you can then modify and re-issue in entirity. TS2-16 Page 11 of 32... -
Page 13: Data Transfer
5.2.3 Data Transfer If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The hub is compatible with macOS®, Windows™ and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOS™ and Android™. In order to transfer data, connect the host port to your local (host) computer using a Thunderbolt™ 2 compliant cable. Any devices connected to the hub will now appear as if they were connected to the host computer’s USB port. TS2-16 Page 12 of 32... -
Page 14: Scalability
5.3. Scalability USB controllers generally have an endpoint limit, limiting the number of devices that can be enumerated when connected to the USB3 port of a local computer. USB3 port xHCI host controllers in most computers limit the number of endpoints enumerated b etween 64 and 128. Mobile devices enumerate as more than one endpoint, and complex devices with touch panels often enumerate as 5 or 6 endpoints. Consequently, the number of devices that can be successfully enumerated is typically limited to less than twenty. By using Thunderbolt™ connectivity and incorporating host controllers inside the hub each port can handle up to 16 endpoints. If you wish to synchronise more devices, multiple hubs can be daisy-chained to allow up to 96 devices to be managed simultaneously from a single host computer. To daisy-chain multiple hubs, each hub needs to be connected to mains power individually, then the first hub in the chain should be connected to the local computer through one of the Thunderbolt™ ports. The next hub in the daisy-chain is connected using one of its Thunderbolt™ ports to the remaining Thunderbolt™ port of the first hub. A third, fourth and fifth hub can be added in the same way, connecting the available Thunderbolt™ port of the previous hub to one of the Thunderbolt™ ports of the next device in the daisy-chain. Using this approach, a maximum of six hubs can be linked together, allowing 96 devices to be synced from a single host computer. TS2-16 Page 13 of 32... -
Page 15: Manage Ports & Your Ts2-16
5.4. Manage Ports & Your TS2-16 Each port on your TS2-16 can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change the charging profiles. This can be done either through LiveViewer, or by connecting to the hub via the API. 5.4.1 Port Modes Turn specific ports or the whole hub to charge only mode (no data Charge channels open only power) Turn specific ports or the whole hub to sync mode (data and power Sync channels open) Turn specific ports on or off or switch the whole hub on or off. (no power and no data channels open) 5.4.2 Charging Profiles To ensure attached devices charge at their optimum rate, our smart USB hubs come with the below intelligent charging profiles built in: Intelligent charging algorithm which will select a profile 1-6 2.1A (Apple) BC1.2 Standard (this covers the majority of Android™ phones and other devices) Samsung 2.1A (Profile 1 but with a longer timeout) 1.0A (Typically used by Apple) 2.4A (Typically used by Apple) 5.4.3 Firmware The firmware can be kept up to date using our LiveViewer software. As part of delivering an easy user experience, our LiveViewer application is now a set-and-forget solution. The LiveViewer application will discover your USB hub’s firmware and present an update for you. To update the firmware, first, go to the firmware updater section of LiveViewer. Here you can see the available Firmware versions to download and install to the hub. To download a TS2-16 Page 14 of 32... - Page 16 The current firmware version on the hub is displayed in the firmware updater section alongside the hub's name. This will appear red if a newer version is available or green if it is the most up to date. To install the firmware onto the hub click the hub/ hubs connected that you want to update, then select the firmware version you want to upgrade to. Once selected press the update button at the top and the update will commence. CAUTION Your Cambrionix Firmware may get corrupted Do not interrupt the Firmware update process. Do not disconnect the power during the update process. TS2-16 Page 15 of 32...
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Page 17: Software
5.5. Software More productivity, saving you time. Cambrionix provides three interfaces by which the Hub can be monitored and managed: • LiveViewer • Cambrionix API • Command Line Instructions The TS2-16 uses string commands to communicate with the host system. These can be sent via the virtual serial port of the TS2-16 directly, or the API can be used to provide other protocols that send translated string commands. LiveViewer can use the API to interact with the devices through a user-friendly application. There are three different channels for both our LiveViewer application and the API. The three channels are Alpha/ Beta and Release. We would recommend using the release version of both the API and LiveViewer. We will push bug fixes and updates through Alpha and then onto Beta before it is merged into the Release version. If you have found a bug that we have a fix for, the Alpha and Beta releases may already have addressed these and implemented fixes. 5.5.1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems. This section has instructions and information on using our software on three of the most popular host systems. Our software is available to download from www.cambrionix.com/software, you will find software available for Windows™, Mac® and Linux® Systems. To install on Mac® and Windows™ systems, download the install files from the above link, once downloaded run the install process and dialogue boxes will help you through installation and initial set-up. For Linux® systems, download the install files from the website at the above link. Once downloaded, you can either install it from the desktop GUI or the command line via: sudo apt install ./... -
Page 18: Liveviewer
after this command you will need to enter the file name that has just been downloaded from our website. 5.5.2 LiveViewer LiveViewer is an application downloaded from www.cambrionix.com/products/liveviewer. Once downloaded and installed on the host computer, LiveViewer allows you to switch the ports on and off, set the port to charge only, or sync mode. LiveViewer’s home page shows the following information about all the ports: • Status (Attached/disconnected) • Mode (Charge/Sync/Off) • Profile (Charging profile) • Duration (How long the device has been attached) • End time (Time the battery reaches a threshold (full) level) • Current (Quick charge current in mA) • Energy (Present energy rate) Tick boxes adjacent to each port symbol allow that port mode to be changed. When the port is in Sync mode, only instantaneous current can be monitored through LiveViewer. When the port is in Charge mode, the charge profile, current, energy rate, charge duration and end time are displayed. In addition to individual port information and control, LiveViewer shows the hub rail voltages, time since switched on, total current and power, and temperature. Further details on LiveViewer are available on our website. NVRAM settings Within your hub, there are some specific controllable settings called "none volatile RAM settings", which are referred to as NVRAM settings. These control a variety of different settings on your TS2-16. You can navigate to the NVRAM settings by opening LiveViewer and selecting the hub you want to connect to. Once you have chosen the connected hub, navigate to the below icon on the top right of the screen from LiveViewer and click on advanced. TS2-16 Page 17 of 32... -
Page 19: Cambrionix Api
Once you have pressed advanced this will take you to the advanced settings page where you can view and change the NVRAM settings, including reverting back to default factory settings. There is more information on the NVRAM settings and how to manage them in our CLI manual. which can be found at the link here. 5.5.3 Cambrionix API Cambrionix API allows you to monitor and control each port in more detail and to integrate these functions into your own workflow processes. The API comprises a daemon that can be downloaded from www.cambrionix.com/products/api a nd installed on the host machine. Port information and control can be provided through the API using JavaScript Object Notation (JSON) Remote Procedure Calls (RPC) over TCP. JSON-RPC calls send a request to the API to “Get” port, device or Hub information, or “Set” port functions (such as mode). A library of sample Python code can be obtained from www.cambrionix.com/products/api t o help you integrate many of these functions into your process workflow alongside the complete user manual. 5.5.4 Updating Software By using LiveViewer you will be able to automatically download and install the most up to date software (LiveViewer and the Cambrionix API) By going into the settings section on the left-hand side of LiveViewer, you can navigate to the general tab, and under this can see the options for keeping both LiveViewer and the API up to date. TS2-16 Page 18 of 32... -
Page 20: Removing Software
You can select when you would like the automatic software checks to take place or, if you prefer, you can change to a manual update selection. You can also select which version of the software you would like to use between the Alpha, Beta or Release options. When you have some software updates available, you can select install now to begin the installation process; a progress bar will appear to show the installation status. From this bar, you can also view the release notes for the version of the software you are looking at. 5.5.5 Removing Software If you wish to uninstall the software (Cambrionix LiveViewer and Cambrionix API) from your host system, the following steps can do this. One thing to note when removing the API is to check you have also removed the recorder service which will install alongside it. Windows To remove the software from a windows system, you can do so by going into "Add or remove programs" finding the software you wish to remove, selecting it and pressing "uninstall" TS2-16 Page 19 of 32... -
Page 21: Command Line Instructions (Cli)
Alternatively, use the below instructions. sudo /Library/Cambrionix/ApiService/bin/CambrionixApiService --remove sudo /Library/Cambrionix/ApiService/bin/CambrionixRecorderService --remove Linux® To remove software on Linux® there are two options. The first is to use the Software centre, then either the list of installed applications or the search bar to find the software you wish to remove. Once you have selected the application, click on the remove button and you will be prompted for a password, enter the password and the software will be removed. The second way you can remove software is by using the command line. All you need to do is to use the command in the following fashion: sudo apt remove program_name You’ll be asked to enter your account password. When you enter it, nothing is visible on the screen. You will need to confirm removal, it will ask for your confirmation, press the enter key or Y key: Keep in mind that you’ll have to use the exact package name in the apt remove command otherwise, it will show ‘unable to locate package error‘. You can type the first few letters of the program you want to uninstall. And then hit the tab key. It will show all the installed packages that match those letters at the beginning of their names. 5.5.6 Command Line Instructions (CLI) Command Line Instructions can be used to control and monitor the functions of the hub and attached devices. To use the command-line interface a serial terminal emulator must be installed on the host computer. Examples include Serial, ZTerm, PuTTy, and Minicom. If you would like more information, please look at our more in-depth information here www.cambrionix.com/cli TS2-16 Page 20 of 32... - Page 22 Two example commands can be seen below, you can use these commands to check hub information and health. Command Action system Show hardware and firmware information Show voltages, temperatures, errors and boot health flag TS2-16 Page 21 of 32...
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Page 23: Cleaning Your Ts2-16
5.6. Cleaning your TS2-16 Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage. CAUTION Electric shock or personal injury may occur If there is a dirt/ spillage over a ventilation slot, external data/ power connector or product aperture, please remove power from the unit without touching the liquid and contact Cambrionix immediately Ensure that the product is switched off and the power cord is removed from the product. Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result Wipe the product with a clean, dry and soft cloth. Do not use detergents which contain alcohol, solvent or surface-active agents. Do not spray water or detergent directly onto the product Wet a soft and dry cloth in water and wring thoroughly to clean the product as required Dry the product thoroughly once the cleaning has finished Reconnect the power cord and use your product as advised once cleaning and drying is complete TS2-16 Page 22 of 32... -
Page 24: Product Specifications
6. Product Specifications The TS2-16 is manufactured in the UK 6.1. Input Power Requirements Input Voltage 100 - 250 Vac Input Current 3.5A @ 115VacA Input Connection 6.2. Consumables and Placing Orders Below is a list of any Consumable products you may require for your TS2-16 including the cables you will require to connect devices to the hub. Cables 16 x USB 2.0 Type-A If you require any spare parts, such as the power cables or Thunderbolt™ 2 cable, these can be ordered by quoting the product part number and the spare part number (available from what's included section) These can be ordered from the reseller or solution partner you purchased your TS2-16 from, or from Cambrionix directly. To find one of our partners local to you please visit www.cambrionix.com/partners where you can learn about the local vendors and distributors that can assist you and find their contact information. TS2-16 Page 23 of 32... - Page 25 TS2-16 Page 24 of 32...
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Page 26: Troubleshooting
7. Troubleshooting If you experience any issues with your TS2-16; please try the following solutions, if your issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. 7.1. Initial troubleshooting tips Some tips and information to check first. If you plug a device (phone, USB stick) into the hub, does it appear to the OS. If you directly connect the same device to the port the hub is in, does it appear to the OS. Try switching updater cables with one which is working/ use cable in a hub that is working. 7.2. Logging through LiveViewer If you are experiencing a bug or an issue, we may ask you to obtain some logs of the behaviour, to see in more detail what is happening. To get logs of the behaviour use the following steps to get a zip file of the logs. 1. Open LiveViewer (if this is not already downloaded, then go onto our website and download both the API and LiveViewer) www.cambrionix.com/software 2. Once in LiveViewer, on the left-hand side of the screen, select the settings section. 3. Once in the settings section, select the API tab at the top of the screen. 4. In the API section, click the “select all” tick box and then the save button. 5. After this is enabled, use the hub in a way that causes the issue you are seeing. 6. Wait for the issue to occur, i.e. when updating an iPad the device disconnects. 7. Make a note of the time that the issue occurs then go back to the API page in LiveViewer, and press the zip logs. 8. Once you have the logs un-tick the “select all” box and save your settings. 9. Send the logs to us for us to take a look at. -
Page 27: Device Connection
7.4. Device connection. If you are having device connection issues please read through the following common solutions to see if this resolves your observed behaviour. Unstable device connection Some devices can have unstable connections with your host system through the TS2-16. We have only observed this behaviour in a very few amount of devices, by disabling CDP this has resolved all issues and the connections are stable. You can disable CDP through NVRAM settings either by going through the advanced settings and turning "Alt Sync charge" off or through the API and disabling it via code. For example, using the command line, the instructions would be as below. settings_unlock settings_set sync_chrg 0000000000000000 Unknown devices Sometimes, within Liveviewer and device manager, the connected device may show up as an unknown device. This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection. This could also be due to an insufficient number of endpoints available on the USB controller in the host system. This limitation within the USB controller can only be resolved if you connect fewer USB devices to the controller in question. Cannot connect any more devices Sometimes, you may reach the endpoint limit of your USB controller and this may stop you from being able to attach any more devices to your host system. TS2-16 Page 26 of 32... -
Page 28: Hub Connection Issues
You can create more space is to change connections from USB3 to USB2. You can change the connection by disabling USB3 in the BIOS on startup. A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to USB2. 7.5. Hub connection issues If you have issues with the hub and connecting to your host system, please see below troubleshooting solutions. Hub not connecting to host If you see that the TS2-16 is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to ensure you have the latest drivers and updates installed on your host system, which is usually handled by the OS, but sometimes may require an update directly from the USB host controllers manufacturer, which will be found on their website. USB drivers required are FTDI drivers, which can be found on the site https://ftdichip.com/drivers/ . Daisy chaining multiple PDsync-4 using expansion port USB C cables can have variations in speed, power, and protocol capabilities. Some “active” or E-mark type-C cables may not work on the daisy chain when connecting the expansion port to another PDysnc-4. We recommend to use “passive” type-C cables and not to use cables fitted with e-markers, see your cable supplier to see if e-markers are fitted. Cannot access COM port You may get an error message stating "COM (and then a number) could not be opened (Access is denied)". This is because an application has control over the COM port that the hub is connected to, and no subsequent application can access the hub. To resolve this, you will need to close any applications that control the COM port before opening another. TS2-16 Page 27 of 32... -
Page 29: No Gui
7.6. No GUI If you are using a headless system with no GUI, then and you require to enable logging for support issues, you can use the following command to create the logging cfg file manually: echo *=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg Then after re-producing the problem, you can zip the logs from the folder /var/log/cambrionix You may delete the file below when you are finished with it. /etc/opt/cambrionix/cambrionix.log.cfg 7.7. Software troubleshooting Some users have noted that the API can cause a high level of CPU usage. This can sometimes be linked to the API recorder service. If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely. TS2-16 Page 28 of 32... -
Page 30: Disposal
8. Disposal Disposal of Old Electrical & Electrical Equipment (Applicable in the European Union and other European countries with separate collection systems) This product is subject to Directive 2012/19/EU of the European Parliament and the Council of the European Union on the waste electrical and electronic equipment (WEEE), and in jurisdictions adopting that Directive, is marked as being put on the market after August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". TS2-16 Page 29 of 32... -
Page 31: Returns And Damaged Products
9.1. What do I do if my order arrives and something the product is faulty or is physically damaged? If you have received your order in a damaged box and/or the product has physical damage please contact Cambrionix Customer Support. Please provide photos of the damaged box and/or product when contacting Customer support. If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Customer Support and provide as much information as possible and including any steps followed to troubleshoot internally. Please include photos of the damaged box and product when contacting Customer Support. Note: If you have received your order in a damaged box and the damage was indicated to the courier, please provide us with a copy of the delivery note detailing this. 9.2. What happens after I have requested a Return? If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process. Once you have notified Cambrionix of your return, Cambrionix will arrange for the collection of the product(s), or provide instructions and details for you to return the product direct. When returning your product(s), please only send back the items that were advised through the support process. Return your product(s) in the original packaging where you can. Where original packaging is not available, use suitable packing methods, which will ensure that the product cannot be subject to impact damage. i.e. double-walled cardboard box with 50mm of soft material. TS2-16 Page 30 of 32... - Page 32 Product(s) not returned in their original condition may result in additional costs, please refer to the warranty and terms section on our website. Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise. When contacting us about returning a product please provide the following information. - Collection Address - Weights and dimensions of shipment - Preferred collection date and time. TS2-16 Page 31 of 32...
- Page 33 Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols This manual may make reference to trademarks, registered trademarks, and other protected names and /or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question. Cambrionix hereby acknowledges that all trademarks, registered trademarks, service marks, and other protected names and /or symbols contained in this manual and related documents are the property of their respective holders "Mac® and macOS® are trademarks of Apple Inc., registered in the U.S. and other countries and regions." "Intel® and the Intel logo are trademarks of Intel Corporation or its subsidiaries." "Android™ is a trademark of Google LLC" "Chromebook™ is a trademark of Google LLC." "iOS™ is a trademark or registered trademark of Cisco in the US and other countries and is used under license." "Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries" “ Microsoft™ and Microsoft Windows™ are trademarks of the Microsoft group of companies.” TS2-16 Page 32 of 32...
- Page 34 Cambrionix Ltd The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755 520 enquiries@cambrionix.com www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 2022-06 © 2021 Cambrionix Ltd. All rights reserved.
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