Winegard WV750 Instructions

Failure to acquire and beam key entry

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Failure to Acquire and WV750 Beam Key Entry

Complete Winegard 2-Way WV750 Antenna System.

Viasat mobile modem.

Computer with Ethernet capability.

The purpose of this paper is to explain how to manually enter beam key into a Viasat modem to properly point a WV750

system.

The failure mode that indicates the beam key may need to be entered is a failure to acquire the satellite signal. If the

Winegard WV750 antenna system is operating properly (searching) it is possible the modem contains the wrong satellite

information for the current location.

This is caused by 2 conditions. The first condition is caused by a modem that has not been commissioned and the second

condition is outdated modem firmware (including the beam data table, BDT). Firmware can become outdated if Viasat

pushes new firmware and the mobile system is not online.

In order to mitigate this issue mobile systems should be deployed as often as possible. The only way to completely

eliminate this problem is to connect the modem to a fixed antenna when the mobile system is not deployed.

Beam keys are generated by Viasat for specific locations. All Viasat service providers have access to these beam keys. If

the WV750 system searches normally but fails to acquire the satellite contact your service provider (not Winegard).

Your service provider will be able to access the Viasat Internet Portal or contact Viasat Technical Services and obtain the

correct beam key. Winegard does not have the ability to quickly obtain this information.

The beam key is a collection of 16 characters grouped into 4 banks of 4, XXXX – XXXX – XXXX – XXXX.

|Revised 7/31/2018

Table of Contents

Do you have a question about the WV750 and is the answer not in the manual?

Page 1 Computer with Ethernet capability. Purpose and Scope The purpose of this paper is to explain how to manually enter beam key into a Viasat modem to properly point a WV750 system. The failure mode that indicates the beam key may need to be entered is a failure to acquire the satellite signal. If the Winegard WV750 antenna system is operating properly (searching) it is possible the modem contains the wrong satellite information for the current location.
Page 2 The antenna should be in a position that will allow the system to deploy. Connect a computer via Ethernet to one of the available ports on the back of the Winegard Indoor Control Unit (IDU). Verify the computer’s Ethernet port is set up for DHCP.
Page 3 Wait until the antenna starts raising and press the right arrow on the modem’s Installation Configuration screen. The screen should appear similar to the following screen shot. At this point the antenna should lock on to the correct signal and automatically download updated firmware. Once the antenna has acquired the satellite the modem status and software versions can be viewed by navigating to the modem status page at http://192.168.100.1/?page=modemStatus...