A.O. Smith PROLINE ELECTRIC 730098 Maintenance & Troubleshooting Manual
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A.O. Smith PROLINE ELECTRIC 730098 Maintenance & Troubleshooting Manual

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MAINTENANCE & TROUBLESHOOTING GUIDE

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Summary of Contents for A.O. Smith PROLINE ELECTRIC 730098

  • Page 1 MAINTENANCE & TROUBLESHOOTING GUIDE...

  • Page 3: Table Of Contents

    A. O. SMITH PRODUCT OVERVIEW Features and Benefits ......................1 Residential Water Heater Specs ..................2-4 INSTALLATION GUIDE Quick Install Guide: Gas Water Heater ................7-8 Quick Install Guide: Electric Water Heater ..............9-10 TROUBLESHOOTING AND MAINTENANCE Troubleshooting: Mechanical Residential Gas Valve ........... 13-14 Troubleshooting: Electronic Residential Gas Valve ............
  • Page 5 As the leading manufacturer of water heaters, A. O. Smith products are built to last. We’re a multi-generational, family- founded company based in Ashland City, Tennessee, known for our comprehensive product offering of residential and commercial, standard and high efficiency water heaters. We pride ourselves on being the very best, from our training and support down to the components that make up our water heaters.

  • Page 7: Smith Product Overview

    A. O. SMITH PRODUCT OVERVIEW...

  • Page 8: Features And Benefits

    FEATURES & BENEFITS SELF-POWERED ELECTRONIC BLUE DIAMOND GLASS COATING T&P RELIEF VALVE ® GAS VALVE A patented commercial-grade formual CSA Certified and ASME Rated. A. O. Smith gas water heaters are equipped that provides superior corrosion with a self-powered electronic gas valve resistance compared to industry-standard with intelligent control logic.

  • Page 9: Residential Water Heater Specs

    A. O. SMITH RESIDENTIAL WATER HEATERS PROLINE ELECTRIC ® Factory Configured For Top T&P Installation, Lowboy Models Offer Field Conversion To Side T&P - For A Simple Top-To-Side T&P Drain Connection, Use Part #730092 Water Heater T&P Conversion Kit Nominal Water Dimensions Uniform...
  • Page 10 > Manufacturer’s Warranty: For warranty or help call HD Supply at 1-800-431-3000 and ask for Warranty Solutions. A.O. Smith residential water heaters are covered by a manufacturer’s limited warranty. Water heaters cannot be returned to HD Supply; cancelled or refused orders are subject to a restocking fee and applicable freight charges.
  • Page 11 A. O. SMITH RESIDENTIAL WATER HEATERS PROLINE GAS ULTRA-LOW NOx ® Dimensions Nominal Water Uniform BTU Input Part # MFG # Gallon Description Connection T & P Energy Natural Gas Diameter Height Capacity Location Factor 754144 > GUC-30 30 Tall 33,000 16”...
  • Page 12 1-800-431-3000 En español 1-800-511-5652 hdsupplysolutions.com...

  • Page 13: Installation Guide

    INSTALLATION GUIDE 1-800-431-3000 En español 1-800-511-5652 hdsupplysolutions.com...

  • Page 14: Quick Install Guide: Gas Water Heater

    GAS WATER HEATERS QUICK INSTALL GUIDE 12 STEPS TO FAST & EFFECTIVE INSTALLATION Important: Read and Follow the Printed Installation Instructions and Use & Care Guide that Came with Your A. O. Smith Water Heater. Shut off main gas supply or close ball valve on gas connection. Shut off main water supply or close ball valve on cold water inlet to water heater.
  • Page 15 If your property has a backflow or a check valve on the Check all water connections for leaks. plumbing system, then a thermal expansion tank should Most leaks are caused by poor connections be installed near the water heater to protect from and not a tank leak.

  • Page 16: Quick Install Guide: Electric Water Heater

    ELECTRIC WATER HEATERS QUICK INSTALL GUIDE 10 STEPS TO FAST & EFFECTIVE INSTALLATION Important: read and follow the printed installation instructions and use & care guide that came with your A. O. Smith water heater. Turn off circuit breaker to water heater. Because circuit breakers can be mismarked, always check incoming power wires on water heater with a voltmeter.
  • Page 17 Turn on main water supply or open ball valve on cold Drain existing water heater and remove. Speed up drain water inlet and fill tank. time by using a transfer pump (See HD Supply Part # 402453 or 403116). Check flow rate from open faucet (hot water side) until If your property has a backflow or a check valve on the water runs full flow for three minutes to ensure the tank plumbing system, then a thermal expansion tank should...

  • Page 19: Troubleshooting And Maintenance

    TROUBLESHOOTING & MAINTENANCE...

  • Page 20: Troubleshooting: Mechanical Residential Gas Valve

    NO HOT WATER MECHANICAL RESIDENTIAL GAS VALVE TROUBLESHOOTING Check for pilot. If pilot is not lit, try relighting the pilot using instructions on water heater. The pilot can be hard to see, so you may need to dim the room lights. 1.
  • Page 21 PILOT WON’T LIGHT PILOT LIGHTS (GAS SUPPLY PROBLEM) If the pilot doesn’t light, check igniter (look for After pilot lights, hold control knob in for 60 spark). If no spark, check igniter wires. If igniter seconds. Release knob. If pilot stays lit, turn sparks, it’s likely a gas supply problem.

  • Page 22: Troubleshooting: Electronic Residential Gas Valve

    NO HOT WATER (STATUS ELECTRONIC RESIDENTIAL LIGHT NOT FLASHING) GAS VALVE TROUBLESHOOTING Check status light on gas valve. The pilot must be lit for the status light to flash. If status light is not flashing, try relighting the pilot using instructions on water heater. The pilot can be hard to see, so you may need to dim the 1.
  • Page 23 PILOT WON’T LIGHT PILOT LIGHTS (GAS SUPPLY PROBLEM) If the pilot doesn’t light, check igniter (look for spark). After pilot lights, continue to hold the control knob If no spark, check igniter wires. If igniter sparks, it’s in for 90 seconds. Status light must flash once per likely a gas supply problem.

  • Page 24: Troubleshooting: Not Enough Hot Water

    NOT ENOUGH HOT WATER STANDARD ELECTRIC NOT ENOUGH HOT WATER Make sure water heater is not undersized. Seasonal variations in cold water temperatures and hot water usage can generate “not enough hot water” complaints. Faulty shower controls or defective thermostatic mixing 1.
  • Page 25 THERMOSTATIC MIXING CHECK LOWER HEATING VALVE ELEMENT Higher tank temperatures will increase hot water Turn power off. Disconnect power wires from lower delivery but also increase the risk of scalding. If element. Set meter to lowest resistance setting. temperature is set above 120F, install a thermostatic Check resistance between the two screw terminals mixing valve.

  • Page 26: Troubleshooting: No Hot Water

    NO HOT WATER STANDARD ELECTRIC Check for power at top two screws of upper thermostat. If 240V not present, check circuit breaker/wiring. NO HOT WATER 1. No Hot Water 2. Press Reset (Clicks) 3. Press Reset (Clicks) 4. Press Reset (Did Not Click) PRESS RESET (DID NOT CLICK) 5.
  • Page 27 PRESS RESET (CLICKS) PRESS RESET (CLICKS) Press red reset button. If button clicks, water heater Check for shorted (grounded) element: Turn got too hot which tripped the Energy Cut Off. power off. Disconnect power wires from each heating element. Set meter to highest resistance setting.

  • Page 28: Annual Water Heater Maintenance

    CHECK WATER PRESSURE ANNUAL WATER HEATER MAINTENANCE CHECKLIST Check water pressure at the drain valve or hose bib. If water pressure is above code maximum (80 psi), install a Pressure Reducing Valve (PRV). Water pressures are higher at night and lower during the Turn power off or set control to “pilot”...
  • Page 29 CONTROL WATER CONTROL THERMAL PRESSURE EXPANSION Most experts recommend setting the Pressure Plumbing codes have always required an Reducing Valve to 50-60 psi to protect appliances. expansion tank on closed plumbing systems. High water pressure can damage water heaters, Operating a water heater on a closed plumbing toilet valves, ice makers, dishwashers and washing system without an expansion tank will damage machines.

  • Page 30: Soluciones A Problemas De La Válvula Mecánica De Gas Para Uso Residencial

    NO HAY AGUA CALIENTE SOLUCIONES A PROBLEMAS DE LA VÁLVULA Revise el piloto. Si el piloto no está encendido, intente MECÁNICA DE GAS PARA USO RESIDENCIAL encenderlo de nuevo siguiendo las instrucciones del calentador de agua. Puede ser difícil ver el piloto, por lo que quizás necesite atenuar las luces del lugar.
  • Page 31 EL PILOTO NO ENCIENDE EL PILOTO SE ENCIENDE (PROBLEMA CON EL Después de que el piloto se encienda, presione el SUMINISTRO DE GAS) botón de control durante 60 segundos. Suelte el botón. Si el piloto se mantiene encendido, gire el Si el piloto no enciende, revise el encendedor termostato a la temperatura deseada (el quemador (compruebe si produce una chispa).

  • Page 32: Soluciones A Problemas De La Válvula Electrónica De Gas Para Uso Residencial

    NO HAY AGUA CALIENTE SOLUCIONES A PROBLEMAS DE LA VÁLVULA (LA LUZ DE ESTADO NO ELECTRÓNICA DE GAS PARA USO RESIDENCIAL PARPADEA) Revise la luz de estado de la válvula de gas. El piloto debe estar encendido para que la luz de estado parpadee. Si la 1.
  • Page 33 EL PILOTO SE ENCIENDE EL PILOTO NO ENCIENDE (PROBLEMA CON EL Después de que el piloto se encienda, continúe SUMINISTRO DE GAS) presionando el botón de control durante 90 segundos. La luz de estado debe parpadear una vez por segundo para que funcione el calentador de Si el piloto no enciende, revise el encendedor agua.

  • Page 34: Eléctrico Estándar - No Hay Suficiente Agua Caliente

    NO HAY SUFICIENTE AGUA ELÉCTRICO ESTÁNDAR - NO HAY CALIENTE SUFICIENTE AGUA CALIENTE Asegúrese de que el calentador de agua no sea demasiado pequeño. Las variaciones estacionales de temperatura del agua fría y del uso de agua caliente 1. No hay suficiente agua caliente pueden generar quejas de que “no hay suficiente agua caliente”.
  • Page 35 VÁLVULA MEZCLADORA REVISE EL ELEMENTO TERMOSTÁTICA CALEFACTOR INFERIOR Las temperaturas más altas del tanque aumentarán Apague la electricidad. Desconecte los cables de la distribución de agua caliente, pero también corriente del elemento inferior. Ajuste el medidor a incrementarán el riesgo de quemaduras. Si la la configuración de resistencia más baja.

  • Page 36: Eléctrico Estándar - No Hay Agua Caliente

    NO HAY AGUA CALIENTE ELÉCTRICO ESTÁNDAR - NO HAY Revise la electricidad en los dos tornillos encima del termostato superior. Si no son 240 V, revise el disyuntor/ AGUA CALIENTE cableado. 1. No hay agua caliente 2. Oprima Reiniciar (hace clic) 3.
  • Page 37 OPRIMA REINICIAR OPRIMA REINICIAR (HACE CLIC) (HACE CLIC) Oprima el botón rojo de reinicio. Si el botón hace clic, el calentador de agua se calentó demasiado, lo Revise el elemento conectado a tierra: Apague la cual activó la desconexión de la alimentación. electricidad.

  • Page 38: Lista De Verificación Del Mantenimiento Anual Del Calentador De Agua

    REVISE LA PRESIÓN DEL AGUA LISTA DE VERIFICACIÓN DEL MANTENIMIENTO ANUAL DEL Revise la presión del agua en la válvula de drenaje o el grifo para la manguera. Si la presión del agua es superior CALENTADOR DE AGUA al máximo del código (80 psi), instale una válvula reductora de presión (PRV).
  • Page 39 CONTROLE LA PRESIÓN CONTROLE LA DEL AGUA EXPANSIÓN TÉRMICA La mayoría de los expertos recomiendan configurar Los códigos de fontanería siempre han requerido la válvula reductora de presión a 50-60 psi a fin un tanque de expansión en los sistemas cerrados. de proteger los aparatos.
  • Page 40 We offer an extensive training library. Sign up today for a FREE training. Visit hdsupplysolutions.com and search water heater training.
  • Page 41 WATER HEATER WARRANTY HD Supply Water Heater Warranty Procedure > A. O. Smith water heaters are covered by the size, A. O. Smith will provide a model that complies with regulations in the manufacturer’s Limited Warranty after installation date. customer’s area, and the customer may be charged the difference in price For complete warranty information, consult the written between the like replacement and the energy-efficient model required.
  • Page 42 WATER HEATER WARRANTY HD Supply Water Heater Warranty Procedure Industry-Leading Performance. After verification, we will ship repair parts or a new replacement unit on the No-Hassle Warranty. same call. The brand you trust now comes to mind. If your A. O. Smith residential water heater fails within the first year of purchase, we will replace it or send the repair Your Single Source For Water Heaters &...
  • Page 43 NOTES...
  • Page 46 ©2021 A. O. Smith | hotwater.com | hdsupplysolutions.com...

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