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Product Support
Product Support provides aftermarket technical and field
support, warranty authorization and part sales to
contractors and end users. Factory authorized services are
available by request and include:
•
Factory Authorized Start-up/Warranty Inspection
•
Commissioning Assistance
•
Break Fix Repair
•
Preventive Maintenance Contracts
•
Performance Evaluations
•
Technician and Owner Training
Factory Authorized Start Up/
Warranty Inspection
Factory Authorized Start Up/Warranty Inspection ensures
that your equipment is installed and operating per
recommended guidelines. This essential service
guarantees that equipment has the best warranty
coverage available.
precision cooling equipment is covered by an industry
leading 24 Month Upgraded Parts Warranty and 90 Day
Labor Warranty once Factory Authorized Warranty
Inspection/Start-Up is performed and start up checklists
are returned and validated by product support.
A Limited 12 Month Parts Only Warranty applies if Factory
Authorized Start Up/Warranty is not purchased and start
up checklists are received from an unauthorized party and
validated by product support.
Technical Support
When calling to obtain support, it is important to have the
following information readily available, (information is
found on the unit's nameplate):
•
Unit Model Number
•
Sales Order Number
•
Item Number
•
Unit Serial Number
•
Description of Problem
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Obtaining Warranty Parts
A support technician will provide troubleshooting
assistance over the telephone.
If it can be determined that a part may be defective, a
warranty authorization for a replacement part will be
processed by Technical Support. The replacement part will
then be shipped via UPS ground. If the customer requests
that warranty part(s) be sent by any other method than
UPS ground, the customer is responsible for the shipping
charges.
The purchase order must contain the following items:
•
Purchase Order Number
•
Date of Order
•
Stated Part Price
•
Customer Billing Address
•
Shipping Address
•
Customer's Telephone and Fax Numbers
•
Contact Name
•
Unit Model No., Serial No. & Item No.
The customer is responsible for the shipping cost incurred
for returning the defective part(s). Return of defective
part(s) must be within 30 days at which time an evaluation
of the part(s) is conducted and if the part is found to have
a manufacturing defect a credit will be issued.
When returning defective part(s), complete the Return
Material Authorization Tag and the address label provided
with the replacement part. For prompt processing, please
affix the RMA in a prominent place on the external
packaging of the returned part.
Obtaining Spare/Replacement
Parts
Maintaining a recommended spare parts inventory is an
industry best practice for critical facilities. Onsite spares
kits reduce downtime and can eliminate the cost of
expedited freight charges.
SS-SVX002B-EN
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