Table of Contents
Advertisement
SECTION 2 - TROUBLESHOOTING
DIAGNOSING THE ERROR
Before servicing the Television:
1.
Verify the TV has the symptom the customer indicated.
2.
Check to see if the latest Software is installed.
a. If not, install the latest version.
3.
Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY
When an error is detected, the Self Check screen records the number of
times the error occurred. This is helpful in confirming past occurrences of
an error and for determining if an error is intermittent when the customer is
not sure what is causing the television to shut down. If the screen displays
a "0", no error has occurred.
1.
Press
to turn on the TV and then turn it off again.
POWER
2.
Press the following buttons on the Remote Commander within 1
second of each other:
Channel
DISPLAY
NOTE:
This differs from accessing Service Adjustments Mode (Volume +).
KDL-39R475A/42R474A/42R475A/46R475A
5
-
Volume
POWER
SELF CHECK
Back
002
MAIN_ POWER
003
DC_ALERT1
003
AUDIO_PROT
0
0
4
B
A
L
A
N
C
E
R_ERR
0
0
5
T
C
O
N
_
E
R
R
005
PANEL_ID_NVM_ERR
0
0
6
B
A
C
K
L
T I
0
0
7
T
E
M
P
_
E
R
R
00116
00024
00115
SAMPLE SELF CHECK DIAGNOSIS PAGE
Self Diagnosis
Supported model
<<
Indicates
001
an error
000
has occurred
000
0
0
0
0
0
0
000
Indicates
no error
0
0
0
has occurred
0
0
0
[Home] Exit
4
Advertisement
Table of Contents
