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Returning a Kit or Device to Agilent
If your kit or device requires service, contact the Agilent Technologies office nearest you for
information on where to send it. See
of this manual) on which you provide the following information:
• your company name and address
• a technical contact person within your company, and the person's complete phone
number
• the model number and serial number of the kit
• the part number and serial number of each device
• the type of service required
• a detailed description of the problem and how the device was being used when the
problem occurred (such as calibration or measurement)
Table 5-1 Contacting Agilent
Online assistance: www.agilent.com/find/assist
United States
(tel) 1 800 452 4844
New Zealand
(tel) 0 800 738 378
(fax) (+64) 4 495 8950
Malaysia
(tel) 1 800 828 848
(fax) 1 800 801 664
Taiwan
(tel) 0800-047-866
(fax) (886) 2 25456723
85032B/E
Table
5-1. Include a service tag (located near the end
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
Japan
(tel) (+81) 426 56 7832
(fax) (+81) 426 56 7840
Philippines
(tel) (632) 8426802
(tel) (PLDT subscriber
only):
1 800 16510170
(fax) (632) 8426809
(fax) (PLDT subscriber
only):
1 800 16510288
People's Republic of
China
(tel) (preferred):
800-810-0189
(tel) (alternate):
10800-650-0021
(fax) 10800-650-0121
Returning a Kit or Device to Agilent
Canada
(tel) 1 877 894 4414
(fax) (905) 282-6495
Australia
(tel) 1 800 629 485
(fax) (+61) 3 9210 5947
Thailand
(tel) outside Bangkok:
(088) 226 008
(tel) within Bangkok:
(662) 661 3999
(fax) (66) 1 661 3714
India
(tel) 1-600-11-2929
(fax) 000-800-650-1101
Troubleshooting
Europe
(tel) (+31) 20 547 2323
(fax) (+31) 20 547 2390
Singapore
(tel) 1 800 375 8100
(fax) (65) 836 0252
Hong Kong
(tel) 800 930 871
(fax) (852) 2506 9233
5-3
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