Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Page 3
Troubleshooting Chart Problem Probable Cause Remedy a. Ensure bill acceptor has 110 a. Acceptor should cycle stacker at game Volts AC. power up. If not, check cable Dollar Bill Acceptor not connections to power strip. Caution – functioning. 110 Volts AC b.
Page 4
Troubleshooting Chart Problem Probable Cause Remedy Monitor problems. Monitor will have to be removed from game, and adjusted from front of screen. Blurry Monitor a. Remove fish head. Too bright, or dim. b. Remove 2 wood braces holding monitor. c. Peel monitor back away from sticky tape. d.
Page 5
Troubleshooting Chart Problem Probable Cause Remedy a. Game says you won tickets even a. Weak encoder sensor. Replace sensor. though wheel is still spinning. (AACB1901) Scoring b. Game gives tickets as soon as money b. Attract mode spinning wheel should slow Issues is inserted during attract mode.
Page 6
Troubleshooting Chart Problem Probable Cause Remedy Tickets not dispensing a. Verify game is registering a a. Display monitor will show ticket value won. from either ticket win. If not – see “wheel sensor troubleshooting.” dispenser. b. Game will not dispense with any door open. b.
Page 7
Troubleshooting Chart Problem Probable Cause Remedy a. Enter menu, ensure this is a. Change to Motor will not not set to “Abandon Game”. “Motor Assist” assist the slow spin. b. Enter menu, check diagnostic Game should always try to information for b.
Page 8
Troubleshooting Chart Problem Probable Cause Remedy Wheel always spinning. a. Brake assembly very loose a. See “Brake Adjustment” section. or broken. b. Solenoid Assy. on right b. Solenoid should only engage when game is side of wheel is broken or coined up.
Page 9
Troubleshooting Chart Problem Probable Cause Remedy a. Ticket meter should click a. Watch as tickets come out of mech. Replace Meters do not work. as ticket exits ticket mech. counters (AACO1000) b. Game meter should click b. Watch as next game starts. as game starts.
Door Open Error There are 5 switches total: 1 in back, 1 in left side door, 1 in right side door, 1 in left front door, and 1 in right front door. What happens if door is open? This is a safety matter and switches Tickets will not dispense.
Page 11
Encoder Wheel Sensor IMPORTANT: ONLY SPIN WHEEL DOWNWARD This tells where the wheel is and determines the payout of the wheel. Sensors sees thin slot as boundary between large score panels. It sees the large slots as high score values in middle of score panels. As wheel spins, Green light comes on as next score panel starts Green LED Indicator Wheel encoder sensor (AACB1901) is mounted so...
Page 12
Adjusting Wheel Sensor The arrow pointer will show the customer which ticket value they have won. Remember: There is a ½ inch buffer zone between panels that provide a small margin of error. This space is also present on the big bonus values. It allows a big bonus value to score even though the pointer may be slightly above or below the actual sticker on the wheel.
Brake Adjustment Wheel coast time is a number related to how long the wheel spins as it coasts to a stop. A long coast time will increase the time per game, and customer will wait too long to play game. The higher the number, the faster the wheel stops.
Removing Handle The handle is designed to be removed from game. This will allow technician to work on solenoid with handle off to reduce chance of mechanism moving. Tools needed: ½ inch socket and ½ inch wrench There is a bolt, lock washer, and nut located under front panel.
Power Supply Diagnostics: 1.) Check power cable to game. 2.) Check connections on power socket on bottom rear of game 3.) Check connection to power supply. 4.) Ensure Power Supply switch is set to 115V (Some power supplies may not have this) 5.) Ensure Power switch is on.
Page 16
Circuit Board Wiring Pinouts I/O Board – Part # AACB1900 SPEAKER SPEAKER DOOR OPEN POWER IN LINE IN SWITCHES (A5CEAU010) (AACE1621 USED (AACE1605 (AACE1604 ENCODER SENSOR MENU (AACE1608 LOW TICKET BUTTONS SWITCHES COIN DOOR BILL ACCEPTOR (AACE1613 (AACE1610 (AACE1609 CABLE (AACE1611 MOTOR (AACE1616 SERIAL PORT TO...
Page 17
Changing Ticket Patterns The Big Bass Wheel Pro comes with a factory default ticket pattern already installed. This pattern has shown through field testing to provide a good ratio of tickets out vs. money in. The ticket amount the player receives encourages repeat game play.
Page 18
TICKET PATTERN CHANGE INSTRUCTIONS 1.) Open front doors and unlatch clasps holding front plexiglass in place. There are 2 located behind the speakers. 2.) Front plexiglass will now slide up like a roll-top desk. 3.) Menu buttons are located inside of left door. Press menu button to access operator menu on the game display.
Need help?
Do you have a question about the BIG BASS WHEEL PRO and is the answer not in the manual?
Questions and answers