Related Manuals for QNAP TS-h77XU-RP Series
Summary of Contents for QNAP TS-h77XU-RP Series
- Page 1 TS-hx77XU-RP TS-h977XU-RP TS-h1277XU-RP TS-h1677XU-RP TS-h2477XU-RP User Guide Document Version: 2 01/06/2021...
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Page 2: Table Of Contents
Audio Alert..............................59 5. Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS................. 61 Hot-swapping Failed Drives........................61 Support and Other Resources........................62 6. Glossary Cloud Key..............................63 myQNAPcloud............................63 myQNAPcloud Link.............................63 QNAP ID..............................63 Qfinder Pro..............................63 QuTS hero..............................63... - Page 3 7. Notices Limited Warranty............................64 Disclaimer..............................64 GNU Public License............................64 CE Notice..............................72 UKCA Notice...............................72 FCC Notice..............................72 VCCI Notice..............................73 BSMI Notice..............................73 SJ/T 11364-2006............................73...
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Page 4: Preface
TS-hx77XU-RP User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts. -
Page 5: Product Overview
The new powerful AMD Ryzen™ processors enable the TS-hx77XU-RP to run on QNAP's NAS ZFS file based operating system QuTS hero. Featuring a versatile PCIe expansion card slot and scaling up to 64 GB of memory, the TS-hx77XU-RP adapts to your changing business needs. - Page 6 RP-3700X-128G Memory slots 4 x Long-DIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
- Page 7 Replacing Expansion Cards. For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility. USB ports • 4 x USB 3.2 Gen 1 Type- • 4 x USB 3.2 Gen 1 Type-A • 1 x USB 3.2 Gen 2 (10Gbps) 5V/3A Type-C •...
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Page 8: Package Contents
• Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http:// shop.qnap.com. • Information on rail kit installation can be found in the installation guide included in the rail kit package. -
Page 9: Components
TS-hx77XU-RP User Guide Item Quantity Ethernet cable • TS-h977XU-RP, TS-h1277XU-RP: 2 x 1GbE (Cat5e), 2 x 10GbE (Cat6a) • TS-h1677XU-RP, TS-h2477XU-RP: 1 x 1GbE (Cat5e) Screws for 2.5-inch drives • TS-h977XU-RP: 32 • TS-h1277XU-RP: 36 • TS-h1677XU-RP: 64 • TS-h2477XU-RP: 96 Screws for 3.5-inch drives •... - Page 10 TS-hx77XU-RP User Guide TS-h1277XU-RP Component Component Drive LEDs LAN LED Power button Expansion unit LED Status LED TS-h1677XU-RP, TS-h2477XU-RP Component Component Power button Expansion unit LED Status LED Drive LEDs LAN LED Product Overview...
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Page 11: Rear Panel
TS-hx77XU-RP User Guide Rear Panel TS-h977XU-RP Component Component Ethernet port 3 (10GbE SFP+) Power supply unit 2 USB 3.2 Gen 2 Type-A port Ethernet port 2 (GbE RJ45) Ethernet port 1 (GbE RJ45) USB 3.2 Gen 1 Type-A ports Ethernet port 6 (10GBase-T RJ45) Ethernet port 4 (10GbE SFP+) Ethernet port 5 (10GBase-T RJ45) Reset button... - Page 12 TS-hx77XU-RP User Guide Component Component Ethernet port 3 (10GbE SFP+) Ethernet port 5 (10GBase-T RJ45) USB 3.2 Gen 2 Type-A port Ethernet port 2 (GbE RJ45) Ethernet port 1 (GbE RJ45) USB 3.2 Gen 2 Type-C port Ethernet port 6 (10GBase-T RJ45) USB 3.2 Gen 1 Type-A ports PCIe low-profile covers Ethernet port 4 (10GbE SFP+)
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Page 13: System Board
TS-hx77XU-RP User Guide TS-h2477XU-RP Component Component Power supply unit 1 Ethernet port 2 (GbE RJ45) Power supply unit 2 USB 3.2 Gen 2 Type-A port PCIe full-height covers USB 3.2 Gen 2 Type-C port Ethernet port 4 (10GbE SFP+) USB 3.2 Gen 1 Type-A ports Ethernet port 3 (10GbE SFP+) Reset button Ethernet port 1 (GbE RJ45) - Page 14 TS-hx77XU-RP User Guide Component Component PCIe slot 1 (PCIe 3.0 x16) Memory slot 2 (Channel A, DIMM 2) Note A dual-port 10Base-T expansion card is installed on this PCIe slot. Memory slot 4 (Channel B, DIMM 4) Memory slot 1 (Channel A, DIMM 1) Memory slot 3 (Channel B, DIMM 3) TS-h1277XU-RP Component...
- Page 15 TS-hx77XU-RP User Guide TS-h1677XU-RP Component Component PCIe slot 1 (PCIe 3.0 x4) Memory slot 4 (Channel B, DIMM 4) PCIe slot 2 (PCIe 3.0 x8) Memory slot 3 (Channel B, DIMM 3) PCIe slot 3 (PCIe 3.0 x4) Memory slot 2 (Channel A, DIMM 2) PCIe slot 4 (PCIe 3.0 x8) Memory slot 1 (Channel A, DIMM 1) TS-h2477XU-RP...
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Page 16: Drive Numbering
TS-hx77XU-RP User Guide Component Component PCIe slot 3 (PCIe 3.0 x8) Memory slot 2 (Channel A, DIMM 2) PCIe slot 4 (PCIe 3.0 x4) Memory slot 1 (Channel A, DIMM 1) Note A dual-port 10GbE (SFP+) expansion card is installed on this PCIe slot. - Page 17 TS-hx77XU-RP User Guide TS-h1277XU-RP TS-h1677XU-RP Product Overview...
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Page 18: Installation Requirements
• Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals Hardware and peripherals • Storage drives For the list of compatible drive models, go to https://www.qnap.com/ compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Safety Information The following instructions help ensure personal safety and environmental safety. -
Page 19: Setting Up The Nas
TS-hx77XU-RP User Guide • To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them. • Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components. Power •... - Page 20 TS-hx77XU-RP User Guide 5. Install the drives. For details, see the following topics: • Installing 3.5-inch Hard Drives on 3.5-inch Trays • Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays • Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP 6.
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Page 21: Installation And Configuration
TS-hx77XU-RP User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-hx77XU-RP is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives. - Page 22 TS-hx77XU-RP User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 4.
- Page 23 TS-hx77XU-RP User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive and installing QuTS hero deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
- Page 24 TS-hx77XU-RP User Guide 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 4.
- Page 25 TS-hx77XU-RP User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Solid-State Drives on 2.5-inch Trays on the TS-h977XU-RP Warning • Installing a drive and installing QuTS hero deletes all data on the drive. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
- Page 26 TS-hx77XU-RP User Guide 3. Remove the drive tray. a. Remove the screws. b. Pull the tray out. 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
- Page 27 TS-hx77XU-RP User Guide 5. Load the tray into the bay. a. Insert the tray into the bay. b. Attach the screws. 6. Attach the case cover. a. Place the cover on the NAS. b. Attach the screws. Installation and Configuration...
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Page 28: Replacing Memory Modules
The TS-hx77XU-RP has four memory slots. You can increase the memory capacity of the NAS by upgrading the memory module. Use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers. - Page 29 TS-hx77XU-RP User Guide • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2.
- Page 30 TS-hx77XU-RP User Guide 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7.
- Page 31 Check the value for Total memory. Replacing Memory Modules on the TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP Important QNAP recommends installing modules in pairs to run dual-channel mode. • Ensure that each memory channel uses identical modules. See table below for details: Channel name...
- Page 32 TS-hx77XU-RP User Guide • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2.
- Page 33 TS-hx77XU-RP User Guide 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard. b. Hold the module by the edges. 6.
- Page 34 TS-hx77XU-RP User Guide c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7. Attach the case cover. a. Place the cover on the device. b.
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Page 35: Replacing Expansion Cards
Check the value for Total memory. Replacing Expansion Cards The TS-hx77XU-RP supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models. - Page 36 TS-hx77XU-RP User Guide • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4.
- Page 37 TS-hx77XU-RP User Guide 6. Remove the existing expansion card. a. Remove the screw that secures the cover to the chassis. b. Hold the card by the edges. c. Carefully pull the card out of the slot. 7. Install the expansion card. a.
- Page 38 TS-hx77XU-RP User Guide 8. Install the PCIe module. a. Align the PCIe module with the system board. b. Insert the PCIe module connector into the system board slot. c. Attach the screws. 9. Attach the case cover. a. Place the cover on the device. b.
- Page 39 TS-hx77XU-RP User Guide 10. Connect all cables and external attachments. 11. Connect the power cord to the electrical outlet. 12. Power on the device. Replacing Expansion Cards on TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP Note The following note is applicable to TS-h1277XU-RP and TS-h1677XU-RP. •...
- Page 40 TS-hx77XU-RP User Guide • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4.
- Page 41 TS-hx77XU-RP User Guide 5. Remove the existing expansion card. a. Remove the screw that secures the cover to the chassis. b. Hold the card by the edges. c. Carefully pull the card out of the slot. 6. Install the expansion card. a.
- Page 42 TS-hx77XU-RP User Guide 7. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. Installation and Configuration...
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Page 43: Hot-Swapping Redundant Power Supply Units
TS-hx77XU-RP User Guide 8. Connect all cables and external attachments. 9. Connect the power cord to the electrical outlet. 10. Power on the device. Hot-Swapping Redundant Power Supply Units Warning • Electric shock hazard. • The NAS may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords before installing or replacing system components. - Page 44 TS-hx77XU-RP User Guide 4. Insert the new PSU. 5. Connect the power cord to the PSU and the electrical outlet. 6. Power on the device. 7. Enable alerts for PSU failures. a. Log on to QuTS hero as administrator. b. Go to Control Panel > System > Hardware > General . c.
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Page 45: Installing Handles On The Ts-H977Xu-Rp
TS-hx77XU-RP User Guide Installing Handles on the TS-h977XU-RP Installing handles enables you to better grip and further secure the NAS on a rack. Handles on the TS- h977XU-RP require manual installation. 1. Power off the NAS. 2. Install a handle on an angle bracket. a. -
Page 46: Rail Kits
The TS-hx77XU-RP supports SAS expansion units, USB expansion units, and SATA JBOD expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to http://www.qnap.com/go/compatibility-expansion. - Page 47 TS-hx77XU-RP User Guide Expansion Unit Model Description Required Accessories REXP-1620U-RP • Uses a SAS 12 Gbps • SAS-12G2E storage (SFF-8644) interface expansion card • Supports SAS/SATA • mini-SAS SFF-8644 cable HDD/SSD • RAIL-A03-57 REXP-1220U-RP • Uses a SAS 12 Gbps (SFF-8644) interface •...
- Page 48 TS-hx77XU-RP User Guide Expansion Unit Model Description Required Accessories TR-002 • Uses a USB 3.2 Gen 2 Type-C • USB 3.2 Gen 2 Type-A to interface Type-C cable • Supports SATA drives • USB 3.2 Gen 2 Type-C to Type-C cable TR-004 •...
- Page 49 TS-hx77XU-RP User Guide TS-h977XU-RP Installation and Configuration...
- Page 50 TS-hx77XU-RP User Guide TS-h1277XU-RP, TS-h1677XU-RP, and TS-h2477XU-RP 3. Power on the expansion units. 4. Verify that the expansion units are recognized by the device. a. Log on to QuTS hero as administrator. b. Go to Main Menu > Storage & Snapshots > Overview > System . c.
- Page 51 2. Install a host bus adapter on the PCIe slot. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
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Page 52: Quts Hero Installation
Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. QuTS hero Installation The TS-hx77XU-RP uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods. Method... -
Page 53: Installing Quts Hero Using Qfinder Pro
Installation Guide wizard. You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table. You can also manually download the QTS firmware from download.qnap.com. - Page 54 ASCII characters. 8. Click Next. 9. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 10. Click Next. The Configure the network settings screen appears.
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Page 55: Installing Quts Hero Using The Cloud Key
1. Power on the device. 2. Connect the device to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device. - Page 56 ASCII characters. 12. Click Next. 13. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears.
- Page 57 TS-hx77XU-RP User Guide QuTS hero is installed. 22. Optional: Click Go to NAS Management. Click Go to NAS Management to set more advanced QuTS hero configurations and settings. For details, see QuTS hero User Guide. Installation and Configuration...
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Page 58: Basic Operations
TS-hx77XU-RP User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds. -
Page 59: Leds
TS-hx77XU-RP User Guide LEDs LEDs indicate the system status and related information when the device is powered on. The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host. For details on the location of the LEDs, see Front Panel. -
Page 60: Audio Alert
TS-hx77XU-RP User Guide Status Description Orange The network connection is operating. Flashes orange The device is being accessed from the network. The device is not connected to a network. Drive Green The drive is ready. Flashes green Data is being accessed. A drive read/write error occurred. - Page 61 TS-hx77XU-RP User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • The system fan is not functioning. • The fan module has been removed. • The NAS data cannot be copied to the external storage device connected to the front USB port.
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Page 62: Troubleshooting
TS-hx77XU-RP User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty. 1. -
Page 63: Support And Other Resources
TS-hx77XU-RP User Guide 11. Locate the shared folder that contains the new drive and then verify that the status is Rebuilding. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/en/nas-migration Expansion Unit Compatibility http://www.qnap.com/go/compatibility-expansion... -
Page 64: Glossary
User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system... - Page 65 No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
- Page 66 TS-hx77XU-RP User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
- Page 67 TS-hx77XU-RP User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
- Page 68 TS-hx77XU-RP User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
- Page 69 TS-hx77XU-RP User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
- Page 70 TS-hx77XU-RP User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
- Page 71 TS-hx77XU-RP User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts.
- Page 72 TS-hx77XU-RP User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.
- Page 73 Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. Notices...
- Page 74 TS-hx77XU-RP User Guide VCCI Notice この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま す。 VCCI–A BSMI Notice 警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在 這種情況下，使用者會被要求採取某些適當的對策。 SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板...
- Page 75 TS-hx77XU-RP User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...