Element RW873 User Manual
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Element RW873 User Manual

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  • Page 1 RW873 User Manual...

  • Page 2: Table Of Contents

    CONTENTS CAUTIONS ........................1 IMPORTANT SAFETY INSTRUCTIONS ................2 1 OVERVIEW ........................ 3 1.1 Introductions ....................3 1.2 The Main Features ..................3 2 GETTING STARTED ....................4 2.1 Packing List ..................... 4 2.2 Appearance and Components ................ 5 3 SPECIFICATION ......................6 3.1 Printer Specification ..................
  • Page 3 6 TROUBLESHOOTING ....................20 6.1 Printer Not Working ..................20 6.2 LED Indicator on the Control Panel and Beeper Alarm ......... 20 6.3 Troubles Occur during Printing ..............20 6.4 Problems Emerge during the Paper Cutting Processes ......... 21 6.5 Removing Jammed Paper ................21 7 PRINTER CLEANING AND MAINTENANCE ..............

  • Page 4: Cautions

    RW873 User Manual CAUTIONS Warnings: This must be complied with in order to avoid any damage to the human body and to the equipment. This is showing the important information and tips for the printer operating. ❖ Note： Due to continuous update of product, please take in kind of real machine, such as accessories, programs etc.

  • Page 5: Important Safety Instructions

    RW873 User Manual IMPORTANT SAFETY INSTRUCTIONS 1. Safety warnings 1) Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. 2) Warnings: Do not touch the printer head and connector in case static damage the printer head.

  • Page 6: Overview

    1 OVERVIEW 1.1 Introductions RW873 is a thermal receipt printer with auto-cutter, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.

  • Page 7: Getting Started

    RW873 User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1.Inspect the outside of both the box and the printer for possible damage. 2.Check whether you have received the following accessories together with the printer, if there are any items missing, please contact your local dealer.

  • Page 8: Appearance And Components

    RW873 User Manual 2.2 Appearance and Components ■Front ■Back ■Inside ■Bottom...

  • Page 9: Specification

    RW873 User Manual 3 SPECIFICATION 3.1 Printer Specification Table3-1 General Specification (1/2) Model Parameter Print method Direct thermal line printing Resolution 203dpi, 8dots/mm Printing width 72mm Printing Parameter Print speed 200～300mm/s Interface USB, Serial, Ethernet, Cash drawer Print density Adjustable from level 1 to level 4...
  • Page 10 RW873 User Manual Table3-1 General Specification(Continued) (2/2) Model Parameter Detect Paper out, paper near end, paper jam and cover open Sensors Function sensors Power indicator Green LED Paper indicator Blue LED Indicator Error indicator Red LED Power supply External power adapter...

  • Page 11: Media Specification

    RW873 User Manual 3.2 Media Specification 3.2.1 Continuous Thermal Paper Specification • Paper Type : Specified thermal paper • Paper Width • Paper Outer Diameter : Max. 81 mm • Roll Paper Core : 13mm(Internal Diameter) 18mm(Outer Diameter) • Paper Thickness : 0.050 ～...

  • Page 12: Cutting Position

    RW873 User Manual 3.2.3 Cutting Position Type Paper Cutting Position(L1) RW873 14.5mm...

  • Page 13: Installation And Usage

    RW873 User Manual 4 INSTALLATION AND USAGE 4.1 Open Packing When opening the package, according to the packing list to check if items are missing or damaged, if so, please contact the dealer or manufacturer. 4.2 Choice Installation Site and Direction of Printer 1) Install the printer on a flat, stable place;...

  • Page 14: Connecting The Interface Cable

    RW873 User Manual Notes： ► Please only use the power adapter are recommended by supplied or equivalent products; ► When disconnecting the AC adapter plug, handhold plug connector housing, to avoid the pulling on the cable in force; ► Avoid drag the power adapter cable, otherwise it will damage the cables, causing fire and shock;...

  • Page 15: Connecting The Cash Drawer

    RW873 User Manual 4.5 Connecting the Cash Drawer 1) Make sure the printer's power switch is turned off; 2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer. Warning: ►Cash drawer interface can only be connected to a voltage of 24V cash drawer device...

  • Page 16: Paper Roll Installation

    RW873 User Manual 4.6 Paper Roll Installation 4.6.1 Confirmation of Printing Paper After connecting the power adapter and interface cable, you can install media for printing. Confirm the type of paper used by the printer before printing. The default paper type is continuous paper. If you need to set the marked paper, please contact your dealer or manufacturer.

  • Page 17: Setting Dip Switch

    RW873 User Manual 4.7 Setting DIP Switch 4.7.1 Serial Interface (RS-232C) ⚫ DIP Switch 1 Switches Functions Turn on Turn off Default Automatic line feed Enable Disable Turn off Handshake XON/XOFF DTR/DSR Turn off Bit length 7 bits 8 bits...

  • Page 18: Interfaces Of Parallel And Usb2.0

    RW873 User Manual 4.7.2 Interfaces of Parallel and USB2.0 ⚫ DIP Switch 1 Switches Function Turn on Turn off Default Automatic line feed Permit Prohibit Turn off Reserve Turn off 1-2～1-8 ⚫ DIP Switch 2 Switches Functions Turn on Turn off...

  • Page 19: Printer Self Testing

    RW873 User Manual 4.8 Printer Self Testing 1) Make sure the printer has been installed paper roll and turn off the top cover; 2) Press on FEED button and turn on power switch, the printer can print out configuration information and the prompt line “If you want to continue SELF-TEST printing, please press FEED button”.

  • Page 20: Interface Signals

    RW873 User Manual 5 INTERFACE SIGNALS Printer RW873 supports cash drawer interface and many other various communicate interfaces, such as Serial interface, parallel interface, USB interface, Ethernet interface. The printer has the communication board with the default USB interface and cash drawer interface, and the other communication boards with the Ethernet interface, parallel interface, RS232 interface are optional.

  • Page 21: Power Port

    ➢ When arranging the line of communication, you have to avoid paralleling with the strong current. ➢ you have to use the shielded communication line. 5.4 Serial Interface Printer RW873 serial interface is compatible with RS-232 standard, with 9 pin sockets. PIN No. Signal Name...

  • Page 22: Ethernet Interface

    RW873 User Manual 5.5 Ethernet Interface PIN NO. Signal Name...

  • Page 23: Troubleshooting

    RW873 User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance.

  • Page 24: Problems Emerge During The Paper Cutting Processes

    RW873 User Manual 6.4 Problems Emerge during the Paper Cutting Processes Problem Probable reason Resolution description Cutter abrasion, Replace the cutter insufficient cutting Worm gear and worm Cutter jam, the Replace the worm gear and worm wheel wheel abrasion movable cutter...

  • Page 25: Printer Cleaning And Maintenance

    RW873 User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows: ※...

  • Page 26: Cleaning Sensors, Roller And/Or Paper Path

    RW873 User Manual 7.2 Cleaning Sensors, Roller and/or Paper Path 1) Open the printer cover and then remove the paper. 2) Remove any dust or foreign substance using dry cloth or cotton swab. 3) Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials.

  • Page 27: Utility Tool For Pos Instruction

    RW873 User Manual 8 Utility Tool for POS Instruction Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit) ⚫ Microsoft Windows 8 (32 bit/64 bit) ⚫ Microsoft Windows 7 SPI (32 bit/64 bit) ⚫...

  • Page 28: Installation Of Utility Tool

    RW873 User Manual 8.1 Installation of Utility Tool The following screens take Win 7 for example. 1) Open the installation package. 2) Choose “English” and click “OK”. 3) Click “Next”.
  • Page 29 RW873 User Manual 4）Click “Next”. 5）Select start menu folder. Click “Next”.
  • Page 30 RW873 User Manual 6）Click “Install”. 7）Click “Finish”. Utility Tool is installed successfully.

  • Page 31: Using Utility Tool

    RW873 User Manual 8.2 Using Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take RW873(Windows 7) for example. 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click “Add Printer”.
  • Page 32 RW873 User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take RW873 for example.)
  • Page 33 RW873 User Manual 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
  • Page 34 RW873 User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
  • Page 35 RW873 User Manual 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
  • Page 36 RW873 User Manual 8.2.1.4 Connection Test Make sure printer is connected to computer and it is powered on. 1) Choose the printer. Click “Connection Test”.
  • Page 37 RW873 User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Notes: 1) Make sure printer is connected to computer and power on. 2) Make sure printer is loaded with paper.

  • Page 38: Functions

    RW873 User Manual 8.2.2 Functions Printer Test contains the following items: ⚫ Printer Test ⚫ Command Test ⚫ Manage Images ⚫ Download Image in Compatible Mode ⚫ Code Page Setting ⚫ Download Fonts ⚫ Parameter Setting ⚫ Advanced Settings...
  • Page 39 RW873 User Manual 8.2.2.1 Printer Test 1) Self Test Click “Self Test” to see if the printer will print properly. 2) Print Test Text Click "Print Test Text", input the text you want to print. When you click "Print", the...
  • Page 40 RW873 User Manual Note: The language option in the lower right corner is checked according to the input text. (For example: The input is Simplified Chinese, the language is checked for Simplified Chinese, the printer prints the input text according to the setting options, and if you...
  • Page 41 RW873 User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value,...
  • Page 42 RW873 User Manual 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1) Click “Send by Text”, input text content.
  • Page 43 RW873 User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
  • Page 44 RW873 User Manual 2) Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
  • Page 45 RW873 User Manual 8.2.2.3 Manage Images...
  • Page 46 RW873 User Manual 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format)
  • Page 47 RW873 User Manual Note: Total memory 256K, each bitmap should be below 40K.
  • Page 48 RW873 User Manual ● Delete Image Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" to delete the image, click "Delete all Images" to delete all the images in the list.
  • Page 49 RW873 User Manual 8.2.2.4 Code Page Setting Select the code page from the list and click “Set”. Note: This code page is only valid in multiple languages.
  • Page 50 RW873 User Manual 8.2.2.5 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer before using it. 8.2.2.6 Parameter Setting You can set Arabic Character Transform (for example: WPC1256).
  • Page 51 RW873 User Manual 8.2.2.7 Advanced Setting Advanced Settings contain following items. Click the button and printer will execute the appropriate action. The settings will take into effect after restarting the printer.
  • Page 52 RW873 User Manual ◆ Function Setting...
  • Page 53 RW873 User Manual ● Long Beeping After cutting: ① Disable: there is no sound after cutting ② Use printer buzzer (The beeping time, times and interval time can be set for what you want, such as 2 milliseconds, 3 milliseconds or 4 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep”...
  • Page 54 RW873 User Manual ◆ Reduction Paper Setting Choose the item and click “Setting”. ◆ DIP Setting Click "Read" to get the printer parameters, click "Write" to send the modified parameters to the printer.
  • Page 55 RW873 User Manual After the serial port parameter is set, click "Write". Note: When DIP setting is set in soft, the DIP switch in the bottom of printer is disable. After setting the DIP successfully, you need to restart the printer before using it.
  • Page 56 RW873 User Manual ● Printer hardware setting 1) Print Density: Light, Medium, Standard, Dark (default "standard" level) The print density value varies according to the paper material and it can be adjusted to suit your needs. 2) DIP Mode: 180/203DPI (default "203 DPI") The printer supports both resolutions.
  • Page 57 RW873 User Manual Modify the COM setting ① After setting the parameters as required, click "Write" and restart the printer. ② After restarting the printer, open the main menu screen of the tool and click "Modify Printer". ③ Select the port category "COM" and set the baud rate to the value "57600" as...
  • Page 58 RW873 User Manual ◆ Paper Width Setting ① 58mm（360dot） ② 58mm（384dot） ③ 58mm（416dot） ④ 80mm（512dot） ⑤ 80mm（576dot） Note: Select the paper width above according to the paper print width.
  • Page 59 RW873 User Manual ◆ Ethernet Setting This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to connect as needed. Note: IP addresses can be obtained from the Self-test page.
  • Page 60 RW873 User Manual ● Static IP Mode 1) Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same segment as the host IP address (such as: 10.0.21.89). Here is the illustration: Figure ￭ Printer IP Address...
  • Page 61 RW873 User Manual Figure ￭ Host IP Address 2）Set the same network segment. Figure ￭ Printer IP Address...
  • Page 62 RW873 User Manual ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Write", then restart the printer.
  • Page 63 RW873 User Manual ◆ USB Port Setting Click "Virtual serial port" setting and restart the printer.
  • Page 64 RW873 User Manual ● Check the Virtual Serial Port 1）Right-click the computer and select “Manage”. 2）Click "Device Manager" to view the virtual port. (such as: COM7).
  • Page 65 RW873 User Manual 3）Return to the printer utility and click "Modify Printer". 4）Change the port to "COM7".
  • Page 66 RW873 User Manual ◆ Bluetooth Setting When the "simple pairing" is checked, the printer does not need to enter the Bluetooth password to connect, when the "simple pairing" is not checked, the printer needs to enter a Bluetooth password to connect.

  • Page 67: Windows Driver

    Microsoft Windows XP Professional SP3 (32 bit) ⚫ Microsoft Windows Server 2012(64 bit) ⚫ Microsoft Windows Server 2008 R2 ⚫ 9.3 Windows Driver Preparation The Windows Driver is included in the enclosed CD. The installation file name is element Printer Driver-V-2.5.3.5.exe...

  • Page 68: Windows Driver Installation

    9.4 Windows Driver Installation Warning: Under different operating system and different type of driver, the screen has slight difference. Please operate it according to the tips. Take RW873(Windows 7) as example. 1) Double click Windows Driver. 2) Choose “English” and click “OK”.
  • Page 69 RW873 User Manual 4) Click “Next”. Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type of driver, port, such as “RW873”, “USB” as port. Click “Next”.
  • Page 70 RW873 User Manual 6) Click “Finish”, the driver is installed successfully. 7) After installation, the icon will be found in “Start”→“Devices and Printers”. Note: If you already installed the driver (No matter what kind of port), when you connect the printer with computer, it will create a USB port automatically.

  • Page 71: Detailed Windows Driver Setting

    RW873 User Manual 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “RW873” and choose “Printing preferences”.
  • Page 72 RW873 User Manual 2) According to the different needs, choose “Paper”\“Offset”\“Rotate”\“Effect”\“Copies” in “Page”.
  • Page 73 RW873 User Manual • Click “Manager”, add or delete paper. •Click “Advanced Setting” to set “Save Paper/Cut Paper/Feed Paper/Cash Drawer/Custom Command/Logo/Buzzer/Compression/Code Page”. ￭ Save Paper...
  • Page 74 RW873 User Manual ￭ Cut Paper...
  • Page 75 RW873 User Manual ￭ Feed Paper ￭ Cash Drawer...
  • Page 76 RW873 User Manual ￭ Custom Command ￭ Logo Note: this setting needs to be set in utility, here are the steps.
  • Page 77 RW873 User Manual ① Open the utility and click "Manage Images".
  • Page 78 RW873 User Manual ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
  • Page 79 RW873 User Manual C:\Users\1993\Desktop\01.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be...
  • Page 80 RW873 User Manual ⑥ Select “Printer properties” in Devices and Printers, then click “Preference”.
  • Page 81 RW873 User Manual ⑦ Click the “Advanced”, then click “Logo”.
  • Page 82 RW873 User Manual ⑧ Set the printing time to print and click "OK". (Such as: Start Document) ⑨ Return to the logo setting in driver, also select "Print left". ⑩ Set the key Code according to the image number. (Such as: 0 0)
  • Page 83 RW873 User Manual ⑪Then click “OK”.
  • Page 84 RW873 User Manual ⑫ Click “Print Test Page” to view the printing effect.
  • Page 85 RW873 User Manual ￭ Buzzer ￭ Code Page...
  • Page 86 RW873 User Manual 3) Click “Watermark”. Set watermark to print.
  • Page 87 RW873 User Manual 4) Click “Halftone” to set the halftone.
  • Page 88 RW873 User Manual 5) Set up the “Barcode” Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: • Sets the data "123456" font type to a different font from the main document. Such...
  • Page 89 RW873 User Manual...
  • Page 90 RW873 User Manual • Open the Preference. If the document is open, you can set it in the document: file-print-preferences.
  • Page 91 RW873 User Manual ① Add Barcode firstly.
  • Page 92 RW873 User Manual ② Set the “Font Name” and the “Barcode Option”.
  • Page 93 RW873 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”...
  • Page 94 RW873 User Manual • Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), and then select the font you want to replace (for example, 01) and click Set, and the replacement font will display "01".
  • Page 95 RW873 User Manual...
  • Page 96 RW873 User Manual...
  • Page 97 RW873 User Manual...
  • Page 98 RW873 User Manual • If you do not have a barcode set, the action is as follows: ① Suppose you change the size of the data "123456", for example:...
  • Page 99 RW873 User Manual ② Set the Printing preferences.
  • Page 100 RW873 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”.
  • Page 101 RW873 User Manual ④ Turn on the “Font Substitution”.
  • Page 102 RW873 User Manual ⑤ Select the “System Font”, for example: Arial.
  • Page 103 RW873 User Manual ⑥ Select the font to that you want to replace.
  • Page 104 RW873 User Manual ⑦ Click “Set”.
  • Page 105 RW873 User Manual...

  • Page 106: Printer Properties

    RW873 User Manual 9.5.2 Printer properties 1) Click “Start” → “Devices and Printers”. Right click “RW873” and choose “Printer properties”.
  • Page 107 RW873 User Manual 2) Choose “General”, click “Print Test Page”, then it will print the current settings.
  • Page 108 RW873 User Manual 3) Click “Port” to choose another port or add port.
  • Page 109 RW873 User Manual 2) Click “Advanced” to set the available time for printing.

  • Page 110: Uninstall Windows Driver

    RW873 User Manual 9.6 Uninstall Windows Driver 1) Double click Windows Driver. 2) Choose “Uninstall printer driver”, click “Next”.
  • Page 111 RW873 User Manual 3) Choose “RW873”, click “Next”. 4) Click “Yes”, then it is complete to uninstall.

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