Element RW973 User Manual
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Element RW973 User Manual

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RW973 User Manual
Desktop POS Printer
RW973
User Manual

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Summary of Contents for Element RW973

  • Page 1 RW973 User Manual Desktop POS Printer RW973 User Manual...

  • Page 2: Table Of Contents

    4.4 Connecting the Interface Cable ................ 13 4.5 Connecting the Cash Drawer................13 4.6 Paper roll installation ..................14 4.6.1 Confirmation of printing paper.............14 4.6.2 RW973 installation/change Paper............15 4.7 Setting DIP switch ..................... 17 4.7.1 Serial Interface (RS-232C)..............17 4.7.2 Interfaces of USB and Ethernet ............. 18 4.7.3 Auto cutter enable/disable selection...........
  • Page 3 RW973 User Manual 6.1 Printer not working ..................23 6.2 LED indicator on the control panel and beeper alarm ........23 6.3 Troubles occur during printing.................23 6.4 Problems emerge during the paper cutting processes ........24 6.5 Removing Jammed Paper.................24...

  • Page 4: Cautions

    RW973 User Manual CAUTIONS Warnings : This must be complied with in order to avoid any damage to the human body and to the equipment. This is showing the important information and tips for the printer operating. ❖ Note： Due to continuous update of product, please take in kind of real machine, such as accessories, programs etc.

  • Page 5: Important Safety Instructions

    RW973 User Manual Important Safety Instructions 1. Safety warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. Warnings: Do not touch the print head and connector in case static damages the print head.

  • Page 6: Pos Printer Packing-Case

    RW973 User Manual POS printer packing-case Please check you get all in carton. Note: 1.The AC adapter and power cord vary by local or region. The packing materials are actually dependent on the order.

  • Page 7: Overview

    1 Overview 1.1 Introductions RW973 is a thermal receipt printer with auto-cutter, featured by high printing quality, high printing speed, high stability, etc. It can be used in commercial POS system, food industry and applications which need real-time field print receipts.

  • Page 8: Specifications

    RW973 User Manual 2 Specifications 2.1 Printer specification Table2-1 General Specification (1/2) Model VT300 Print method Direct thermal line printing Resolution 203dpi，8dots/mm Printing width 72mm/48mm Printing Parameter Print speed 200～250mm/s Interface Serial, Parallel, Ethernet, USB, Cash drawer(optional) Print density Adjustable from level 1 to level 4...
  • Page 9 RW973 User Manual Table2-1 General Specification (Continued) (2/2) Model VT300 Power LED Green LED Paper LED Red LED LED Indicator Error LED Red LED Charging External power adapter Power Supply Input AC100V-240V 50-60HZ 2.5A Output Paper type Specified Thermal Paper ...

  • Page 10: Printing Media Specification

    RW973 User Manual 2.2 Printing media specification 2.2.1 Continuous thermal paper specification Paper type: specified thermal paper  Paper width:      Paper outer diameter: Max. 83 mm.  Paper roll core: internal diameter: 12mm  Outer diameter: 18mm.

  • Page 11: Printing And Cutting Position

    RW973 User Manual 2.3 Printing and cutting position 2.3.1 Printing position mm Print Paper mm Print Paper   2.3.2 Cutting position Figure 2.3.2 Type Paper Cutting Position(L1) RW973 11.8mm...

  • Page 12: Printer Components

    RW973 User Manual 3 Printer Components 3.1 Appearance and component Note: The views above are for your reference. Ports may vary.
  • Page 13 Please turn off the power immediately. 6) Paper guide Paper guide can change the position to adapt to different paper width. RW973 storehouse has 4 paper guide slot. Paper guide slot 1/4 adapt to mm print paper respectively.

  • Page 14: Specification Of Indicated Light And Beeper

    RW973 User Manual 3.2 Specification of Indicated light and beeper Function specification of Indicated light and beeper Name Status Specification POWER LED Bright The printer work well （Green） Extinguish The printer does not work ERROR LED Flashed The printer in an error state （Red）...

  • Page 15: Printer Packing

    RW973 User Manual 4 Printer Packing 4.1 Open packing When opening the package, according to the packing list to check if items are missing or damaged, if so, please contact the dealer or manufacturer. 4.2 Choice installation site and direction of printer 1) The printer should install at a flat and steady place.
  • Page 16 RW973 User Manual The plug of AC adapter is designed in a switch type, when accessing AC adapter and uttered the voice "click", it means the connected socket switch is locked the adapter connect well, otherwise please connect again. When pulling out the adapter, please pinch the shell of AC adapter and pull the switch up, when the switch is fully opened then pull out the AC adapter.

  • Page 17: Connecting The Interface Cable

    RW973 User Manual 4.4 Connecting the Interface Cable 1) Make sure the printer's power switch is turned off 2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug 3) Connect the other end of the interface cable to the host 4.5 Connecting the Cash Drawer...

  • Page 18: Paper Roll Installation

    RW973 User Manual 4.6 Paper roll installation After connecting the AC adapter and interface cable, you can install media for printing. Confirm the type of paper used by the printer before printing. The default paper type is specified thermal paper.

  • Page 19: Rw973 Installation/Change Paper

    4.6.2 RW973 installation/change Paper 1) Turn off printer power supply. 2) Pressing the open button, open the top cover of RW973（Like figure 4.6.1） Figure 4.6.1 3) Put the paper into printer. Pay attention to the direction of the paper.（Like figure 4.6.2）...
  • Page 20 RW973 User Manual 5) Tear the redundant paper.（Like figure 4.6.4） Figure 4.6.4 Notes： ► According to the paper size to adjust the paper guide; ► Make sure the paper inside is at tight status, or it will tissue paper or other...

  • Page 21: Setting Dip Switch

    RW973 User Manual 4.7 Setting DIP switch 4.7.1 Serial Interface (RS-232C) DIP switch 1 Switches Functions Default Automatic line feed Enable Disable Handshake XON/XOFF DTR/DSR Bit length 7 bits 8 bits Parity check Parity selection EVEN Baud rate selection Reference form 1 （bps）...

  • Page 22: Interfaces Of Usb And Ethernet

    RW973 User Manual 4.7.2 Interfaces of USB and Ethernet DIP switch 1 Switches Function Default Automatic line Enable Disable feed Reserve 1-2～1-8 DIP switch 2 Switches Functions Default Chinese/English mode English Chinese Internal beeper control Disable Enable Auto cutter Disable...

  • Page 23: Auto Cutter Enable/Disable Selection

    RW973 User Manual Form 1—Baud Rate Selection Baud rate Default 2400 4800 9600 19200 9600 38400 57600 115200 Form 2—Print density Selection Printer Default density Reserve 1（diluted） Reserve Reserve Reserve 4（dense） 4.7.3 Auto cutter enable/disable selection DIP Switch setting 2...

  • Page 24: Interfaces Signal

    RW973 User Manual 5 Interfaces Signal Printer RW973 supports cash drawer interface and many other various communicate interfaces, such as Serial interface, USB interface, and Ethernet interface. The printer has the communication board with the default USB interface and cash drawer interface, and the other communication boards with the Ethernet interface, and RS232 interface are optional.

  • Page 25: Cash Drawer Interface Signal

    RW973 User Manual 5.3 Cash Drawer interface signal Electrical characteristics Driving voltage：DC 24 V  Driving current：maximum 0.8 A ( In 510 ms)  Drawer check signal：“L” = 0～0.5 V “H” = 3～5 V  Interface signal definition  Pin No.

  • Page 26: Serial Interface And Ethernet Interface

    RW973 User Manual 5.4 Serial interface and Ethernet interface Printer RW973 serial interface is compatible with RS-232 standard, with 9 pin (D hole type) socket. Serial interface definition Ethernet interface definition Signal definition PIN No. Signal definition PIN No. PIN 1...

  • Page 27: Troubleshooting

    RW973 User Manual 6 Troubleshooting Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you cannot resolve, contact your dealer for assistance 6.1 Printer not working...
  • Page 28 RW973 User Manual 6.4 Problems emerge during the paper cutting processes Problem description Probable reason Solution Cutter abrasion, Replace the cutter insufficient cutting Cutter jam, the Worm gear and worm Replace the worm gear and worm wheel movable cutter wheel abrasion...
  • Page 29 RW973 User Manual If the auto cutter jam occurs on printer RW973 and you cannot open the printer cover, open the cutter cover as shown on the left below. 1) Turn the printer off and open the front cover. 2) Turn the knob until cutter return to the normal position (tip tag).

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