User Manual RW973 MkⅡ Statement Copyright This manual is printed in 2020. 1.0 Version. Warnings This must be complied with in order to avoid any damage to the human body and to the equipment. This is showing the important information and tips for the printer operating. Note: Due to continuous update of product, please take in kind of real machine, such as accessories, programs etc.
User Manual RW973 MkⅡ Important Safety Instructions 1. Safety Warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. Warnings: Do not touch the printer head and connector in case static damage the printer head.
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User Manual RW973 MkⅡ Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.
User Manual RW973 MkⅡ 1 OVERVIEW 1.1 Introductions RW973 Mk is a thermal receipt printer, featured by high print quality, high print speed, high Ⅱ stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.
User Manual RW973 MkⅡ 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1) Inspect the outside of both the box and the printer for possible damage. 2) Check whether you have received the following accessories together with the printer, if there is any items missing, please contact your local dealer.
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User Manual RW973 MkⅡ Table3-1 General Specification(Continued) (2/2) Item Parameter Input AC100V-240V Power Supply 2.5A Output Paper type Specified Thermal Paper Paper width Paper 0.050~0.090mm thickness Paper Roll paper Max. OD ф83mm diameter Easy-loading structure of upward open cover Paper load Manual tear or Auto-cutter Paper cut...
User Manual RW973 MkⅡ 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Specified Thermal Paper Paper Width Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.065 ~ 0.090mm Paper Type Manufacturer FD210,PD150R,PD160R OJI Paper CO.,LTD.
User Manual RW973 MkⅡ 3.3 Printing and Cutting Position 3.3.1 Printing position mm Print Paper mm Print Paper Paper width Paper width 3.3.2 Cutting Position Printing Position Type Paper Cutting Position(L1) RW973 Mk 15.4mm Ⅱ...
User Manual RW973 MkⅡ 4 INSTALLATION AND USAGE 4.1 Unpacking When open the package, check if any items are missing or damaged according to the packing list, if so, contact the local dealer or manufacturer. 4.2 Installation Site and Direction of Printer 1) RW973 Mk has two ways of installation: wall mounting (optional: wall mounting kit) and Ⅱ...
User Manual RW973 MkⅡ 4.3 Media Loading 4.3.1 Paper Confirmation Confirm the type of paper used by the printer before printing. The default paper type is specified thermal paper. Choose the paper guide according to the width of the paper roll. 1) Put the finger into the hole in the paper guide, then lift up the paper guide.
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User Manual RW973 MkⅡ 3)In the correct direction of the paper roll, load the paper roll. 4)Pull out some paper, and close the printer cover. 5)Tear the extra paper in the direction of printer. Notes: ► Adjust the paper guide according to the paper size. ►...
User Manual RW973 MkⅡ 4.4 LED Indication and Beeper 4.4.1 Specification of LED Indicator Name Status Specification POWER LED The printer works well (Green) The printer is powered off. ERROR LED Flash The printer is in an error state (Red) The printer is in a normal state PAPER LED The printer is in a paper end state...
User Manual RW973 MkⅡ 4.5 Power Connection 1) Make sure the printer's power switch is turned off. 2) Connect the AC adapter to printer. 3) Connect the power cord to AC adapter. 4) Connect the other end of power cord to the outlet. Note: The Power adapter and power cord vary by local and region.
User Manual RW973 MkⅡ Notes: 1) Please only use the power adapter recommended by supplier or equivalent products. 2) When disconnecting the power adapter plug, handhold plug connector housing to avoid the pulling on the cable in force. 3) Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and shock.
User Manual RW973 MkⅡ 4.7 Cash Drawer Connection 1) Make sure the printer's power switch is turned off; 2) Connect the cash drawer cable to the cash drawer interface at the rear of the printer. Warning: Cash drawer interface can only be connected to a voltage of 24V cash drawer device ( It can’t be connected to the phone line, etc.) 4.8 Setting DIP switch 4.8.1 Serial interface (RS-232C)
User Manual RW973 MkⅡ DIP Switch 2 Switches Functions Default Multi-byte characters English Chinese Bell Control Disable Enable Auto cutter Disable Enable Printer off-line Busy conditions Receive buffer full Receive buffer full Printer density Reference form 2 Printing dots quantity Open the DIP Switch Cover 4.8.2 Interfaces of USB and Ethernet DIP Switch 1...
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User Manual RW973 MkⅡ DIP Switch 2 Switches Functions Default Multi-byte characters English Chinese Bell control Disable Enable Auto cutter Disable Enable Printer off-line Receive buffer Busy conditions Receive buffer full full Printer density Reference form 2 Printing dots quantity Form 1—Baud Rate Selection Baud rate Default...
User Manual RW973 MkⅡ 4.8.3 Auto Cutter Enable/Disable Selection DIP Switch setting 2 Auto cutter disable Switch2-3 Auto cutter enable Application program Ignore auto cutter error for continuous printing 4.9 Print Test 4.9.1 Print Self-Test The self-test checks the printer’s current settings, status and whether the printer has any problem. 1) Make sure the power is connected and paper is loaded properly.
User Manual RW973 MkⅡ 4.10 Hexadecimal Dumping This function allows experienced users to know exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.
User Manual RW973 MkⅡ 5 INTERFACES RW973 Mk supports cash drawer interface and many other communicating interfaces, such as Ⅱ serial interface, USB interface and Ethernet interface. 5.1 USB Figure 5-1 SIGNAL NAME VBUS 5.2 Serial Interface Figure 5-2 SIGNAL NAME...
User Manual RW973 MkⅡ 5.3 Ethernet Interface PIN NO. Signal Name Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. When connecting directly with PC, it is suggested that the cross network line in accordance with RJ45 interface standard should be adopted.
User Manual RW973 MkⅡ 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact with your dealer for assistance. 6.1 Printer Not Working Problem Description Probable Reason...
User Manual RW973 MkⅡ 6.4 Problems Emerge During The Paper Cutting Problem Description Probable Reason Resolution Cutter abrasion, Replace the cutter insufficient cutting Cutter jam, the Worn gear and worn Replace the worn gear and worn wheel movable cutter wheel abrasion cannot go back Motor is burnt Replace the motor...
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User Manual RW973 MkⅡ If the auto cutter jam occurs on printer and you cannot open the printer cover, please open the cutter cover as shown below. 1) Turn the printer off and open the front cover. 2) Turn the knob until the cutter returns to the normal position (tip tag). 3) Close the front cover.
User Manual RW973 MkⅡ 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows: ※...
User Manual RW973 MkⅡ 8. UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit) Microsoft Windows 8 (32 bit/64 bit) Microsoft Windows 7 SPI (32 bit/64 bit) ...
User Manual RW973 MkⅡ 8.1 Utility Tool Installation The following screen-shots are based on Win 7. 1) Double click the installation package and click “Next”. 2) click “Browse” to select a folder that you want, and click “Next”.
User Manual RW973 MkⅡ 8.2 Using Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take RW973 Mk (Windows 7) for example. Ⅱ 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click ”Add Printer”.
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User Manual RW973 MkⅡ 2) Choose the appropriate printer type and port. Then click “OK”. (Take RW973 Mk for example.) Ⅱ...
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User Manual RW973 MkⅡ 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
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User Manual RW973 MkⅡ 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
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User Manual RW973 MkⅡ 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
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User Manual RW973 MkⅡ 8.2.1.4 Connection Test Make sure printer is connected to computer and it is powered on. 1) Choose the printer. Click “Connection Test”.
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User Manual RW973 MkⅡ 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Notes: 1) Make sure printer is connected with computer and power on. 2) Make sure printer is loaded with paper. 3) Before using the following function, carry out the “Connection Test”...
User Manual RW973 MkⅡ 8.2.2 Functions Printer Test contains the following items: Printer Test Command Test Manage Images Download Image in Compatible Mode Code Page Setting Download Fonts Parameter Setting Advanced Settings ...
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User Manual RW973 MkⅡ 8.2.2.1 Printer Test 1) Self Test Click “Self Test” to see if the printer will print properly. 2) Cutter Test Click the cutter test and the paper will be cut automatically. Cutting method is partial cut. (Partial cut: the paper is not fully cut off.
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User Manual RW973 MkⅡ 3) Print Test Text Click "Print Test Text", input the text you want to print. When you click "Print", the printer starts printing text content. Such as: Print Text Test. Note: The language option in the lower right corner is checked according to the input text. (For example: The input is Simplified Chinese, the language is checked for Simplified Chinese, the printer prints the input text according to the setting options, and if you check other languages, the printer does not print the text)
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User Manual RW973 MkⅡ 4) Print Barcode Click “Print Barcode” to obtain the barcode information. 5) 2D Code Click the QRCode mode. ▲Model: 1~2 ▲Module size: 1~16 The larger the module value, the larger the printed QR code is, and the smaller the opposite.
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User Manual RW973 MkⅡ Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the longer printed PDF417...
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User Manual RW973 MkⅡ 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1)Click “Send by Text”, input text content.
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User Manual RW973 MkⅡ ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
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User Manual RW973 MkⅡ 2)Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
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User Manual RW973 MkⅡ 8.2.2.3 Manage Images 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format)
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User Manual RW973 MkⅡ 2) Select the print location, center, left, and right. (Such as, left print). C:\Users\1993\Desktop\01.bmp Note: Total memory 256K, each bitmap should be below 40K.
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User Manual RW973 MkⅡ 3) Delete Image. Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" will delete the image, click "Delete all Images", without clicking the list option to delete all the images in the list.
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User Manual RW973 MkⅡ 8.2.2.4 Code Page Setting Select the code page from the list and click “Set”. Note: This code page is only valid in multiple languages.
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User Manual RW973 MkⅡ 8.2.2.5 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect 8.2.2.6 Parameter Setting You can set Arabic Character Transform (for example: WPC1256).
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User Manual RW973 MkⅡ 8.2.2.7 Advanced Setting Click the button and printer will execute the appropriate action. The change will take into effect after restarting the printer.
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User Manual RW973 MkⅡ Function Setting Choose the item and click “Setting”.
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User Manual RW973 MkⅡ ● Long Beeping After Cutting: ① Disable: there is no sound after cutting ② Use printer buzzer (The beeping time, times and interval time can be set for what you want, such as 2 milliseconds, 3 milliseconds or 4 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep”...
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User Manual RW973 MkⅡ Reduction Paper Setting Choose the item and click “Setting”. DIP Setting Click "Read" to get the printer parameters, click "Write" to send the modified parameters to the printer.
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User Manual RW973 MkⅡ After the serial port parameter is set, click "Write". Note: When DIP setting is set in soft, the DIP switch in the bottom of printer is disable. After setting the DIP successfully, you need to restart the printer to take the settings into effect..
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User Manual RW973 MkⅡ ● Printer hardware setting 1)Print Density: Light, Medium, Standard, Dark (default "standard" level) The print density value varies according to the paper material and it can be adjusted to suit your needs. 2)DIP Mode: 180/203DPI (default "203 DPI") The printer supports both of these resolutions.
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User Manual RW973 MkⅡ ● Modify the COM setting 1)After setting the parameters as required, click "Write" and restart the printer. 2)After restarting the printer, open the main menu screen of the tool and click "Modify Printer". 3)Select the port category "COM" and set the baud rate to the value "57600" as shown above, and parity "None".
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User Manual RW973 MkⅡ Paper Width Setting Choose the item and click “Setting”. Note: Select the paper width above according to the paper print width. Ethernet Setting This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to connect as needed.
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User Manual RW973 MkⅡ ● Static IP Mode 1)Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same segment as the host IP address (such as: 10.0.21.89). Here is the illustration: Figure ■ Printer IP Address Figure ■...
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User Manual RW973 MkⅡ Figure ■ Host IP Address 2)Set the same network segment. Figure ■ Printer IP Address...
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User Manual RW973 MkⅡ ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Write", then restart the printer. USB Port Setting Click "Virtual serial port" setting and restart the printer.
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User Manual RW973 MkⅡ ● Check the Virtual Serial Port 1)Right-click the computer and select “Manage”. 2)Click "Device Manager" to view the virtual port. (such as: COM7).
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User Manual RW973 MkⅡ 3)Return to the printer utility and click "Modify Printer". 4)Change the port to "COM7".
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User Manual RW973 MkⅡ Length Of Print It shows the length of the paper that the print head of the printer has printed. Cut Paper Config 1)Cut paper after the cover is closed: the printer automatically cuts the paper after closing the cover.
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User Manual RW973 MkⅡ 2) Add the “dfu” file. When the device appears in the list, click “Update”. Printer 3) Click “Update”. 4) Update success. 5) Restart the printer.
Microsoft Windows XP Professional SP3 (32 bit) Microsoft Windows Server 2012(64 bit) Microsoft Windows Server 2008 R2 9.3 Windows Driver Preparation The Windows Driver is included in the enclosed CD. The installation file name is Element Printer Driver-v-X.X.X.X.exe eg : Element Printer Driver-v-2.7.1.2.exe...
RW973 MkⅡ 9.4 Windows Driver Installation Warning: Under different operating system, the screen has slight difference. Please operate it according to the tips. Take Element RW973 Mk (Windows 7) as example. Ⅱ 1) Double click Windows Driver, and choose the language.
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User Manual RW973 MkⅡ Click “Next” 4) Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type and port of driver, such as “RW973 Mk ”, “COM1” . Click “Next”. Ⅱ...
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User Manual RW973 MkⅡ Note: If printer is already connected with computer by USB port, it only needs to click “Install”, then it will be installed automatically. Otherwise, proceed to the next step. 5) Click “Finish”. POS printer driver is installed successfully. 6) After installation, the icon will be found in “Start”...
User Manual RW973 MkⅡ 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “Element RW973 Mk ” and choose “Printing Ⅱ preferences”. 2) According to the different needs, choose “Paper”\“Offset”\”Rotate”\”Effect”\ ”Copies” in “Page”.
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User Manual RW973 MkⅡ ● Click on “Manager”, add or delete paper. ● Click on “Advanced” to set “Custom Command”, “Logo”, “Buzzer”, “Code Page”, “Save Paper”, “Cut Paper”, “Feed Paper”, “Cash Drawer”. ■ Save paper...
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User Manual RW973 MkⅡ ■ Logo Note: this setting need to be set in utility. ① Open the utility and click "Manage Images".
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User Manual RW973 MkⅡ ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
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User Manual RW973 MkⅡ Picture.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
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User Manual RW973 MkⅡ ⑥ Select Printer properties, click “Print Test Page” to view the printing effect.
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User Manual RW973 MkⅡ ⑦ Click the “Advanced”, then click “Logo”.
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User Manual RW973 MkⅡ ⑧ Set the printing time to print and click "OK". (Such as: Start Document) ⑨ Return to the logo setting in driver, also select "Print left". ⑩ Set the key Code according to the image number. (Such as: 0 0)
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User Manual RW973 MkⅡ ⑫ Click “Print Test Page” to view the printing effect.
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User Manual RW973 MkⅡ ■ Buzzer Note: this setting need to be set in utility. ■ Code Page...
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User Manual RW973 MkⅡ 3) Click “Watermark”. Set watermark to print (Only BMP file can be selected). Click “Halftone” to set the halftone.
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User Manual RW973 MkⅡ 5) Set up the “Barcode”. Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: ● Sets the data "123456" font type to a different font from the main document. Such as: Arial.
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User Manual RW973 MkⅡ Open the Preference. ● If the document is open, you can set it in the document: file-print-preferences.
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User Manual RW973 MkⅡ 1)Add Barcode firstly.
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User Manual RW973 MkⅡ 2)Set the “Font Name” and the “Barcode Option”.
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User Manual RW973 MkⅡ 3) Click the “Printer Setting”. ● Choose the “Display Language for Properties”...
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User Manual RW973 MkⅡ Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), ● and then select the font you want to replace (for example, 01) and click Settings, and the replacement font will display "01". the steps are as follows:...
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User Manual RW973 MkⅡ ● If you do not have a barcode set, the action is as follows: 1) Suppose you change the size of the data "123456", for example: 2) Set the Printing preferences.
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User Manual RW973 MkⅡ 3)Click the “Printer Setting”. ● Choose the “Display Language for Properties”. 4)Turn on the “Font Substitution”.
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User Manual RW973 MkⅡ 5)Select the “System Font”, for example: Arial.
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User Manual RW973 MkⅡ 6)Select the font to that you went to replace.
User Manual RW973 MkⅡ 9.5.2 Other Settings 1) Click ”Start”→“Devices and Printers”. Right click “RW973 MkⅡ” and choose “Printer properties”. 2) Choose “General”, click on “Print Test Page”, then it will print the current settings.
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User Manual RW973 MkⅡ 3) Click “Port” to change the other connecting port.
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User Manual RW973 MkⅡ 4) Click “Advanced” to set the available time for using.
User Manual RW973 MkⅡ 9.6 Uninstall Windows Driver 1) Double click Windows Driver, and then click “OK”. 2) Choose “Uninstall printer driver”, then click “Next”.
User Manual RW973 MkⅡ 3) Choose “RW973 Mk ”, then click “Next”. Ⅱ 4) Then it is complete to uninstall. 9.7 Specification Resolution: 203×203dpi Paper Size: 80×297mm 80×3276mm 80×420mm 80×550mm...
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