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Element RW60 User Manual

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Summary of Contents for Element RW60

  • Page 1 RW60 User Manual...
  • Page 2 RW60 User Manual REVISION RECORDS REV. DATE DESCRIPTION 2020.09.24...

  • Page 3: Table Of Contents

    RW60 User Manual Content Statement............................... 1 Important Safety Instructions.........................2 1 OVERVIEW............................4 1.1 Introductions..........................4 1.2 The Main Features........................4 2 GETTING STARTED..........................5 2.1 Packing List..........................5 2.2 Appearance and Components....................6 3 SPECIFICATIONS........................... 7 3.1 Printer Specification......................... 7 3.2 Printing Media Specification....................9 3.2.1 Continuous Thermal Paper Specification..............
  • Page 4 RW60 User Manual 5.1 USB............................17 5.2 Cash Drawer Interface......................18 5.3 Power Supply Interface......................19 5.4 Serial Interface........................20 5.5 Ethernet Interface........................21 6 TROUBLESHOOTING.......................... 22 6.1 Printer Not Working....................... 22 6.2 LED Indicator and Beeper.......................22 6.3 Troubles Occur During Printing....................23 6.4 Problems Emerge During the Paper Cutting................

  • Page 5: Statement

    RW60 User Manual Statement This manual content may be altered without permission, and our company reserves the rights to make changes without notice in technology, spare parts, hardware and software of the products. If more information is needed about the products, please contact our company. Without any written permission from the company, any section of this manual is prohibited to be copied or transferred in any form.

  • Page 6: Important Safety Instructions

    RW60 User Manual Important Safety Instructions 1. Safety Warning The print head will become very hot during printing, please do not touch the printhead and peripheral parts during printing and printing just finished. Please do not touch the printhead and connectors, in case that static damages the printer head.
  • Page 7 RW60 User Manual 3.Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.

  • Page 8: Overview

    RW60 User Manual 1 OVERVIEW 1.1 Introductions RW60 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.

  • Page 9: Getting Started

    RW60 User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1) Check the outside of the box and the printer for possible damage. 2) Check whether you have received the following accessories together with the printer, if there are any items missing, please contact your local dealer.

  • Page 10: Appearance And Components

    RW60 User Manual 2.2 Appearance and Components  Front  Rear  Inside...

  • Page 11: Specifications

    RW60 User Manual 3 SPECIFICATIONS 3.1 Printer Specification Table3-1 General Specification Item Parameter Printing Method Direct thermal line printing Resolution 203dpi，8dots/mm Printing Printing Width 72mm Parameter Print Speed Max. 260mm/s Interface USB, Cash drawer, Serial, Ethernet Print density Adjustable from level 1 to level 4...
  • Page 12 RW60 User Manual Table3-1 General Specification (Continued) Item Parameter UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128 Barcode PDF417, QR code Support varied density bitmap as and download bitmap printing Graphics Max size of each bitmap is 40K, the total size of bitmap is 256K.

  • Page 13: Printing Media Specification

    RW60 User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Specified Thermal Paper Paper Width     Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.056 ～ 0.13mm Paper Type Manufacturer FD210, PD150R, PD160R OJI Paper CO.,LTD.

  • Page 14: Printing And Cutting Position

    RW60 User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position   mm Print Paper mm Print Paper 3.3.2 Cutting Position Printing position Type Paper Cutting Position(L1) RW60 11.6mm...

  • Page 15: Installation And Usage

    RW60 User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 4.1.1 Paper Confirmation 1) When using 80mm(width) roll paper, take out the paper guide of both sides. 2) When using 58mm(width) roll paper, insert the paper guide to each side.
  • Page 16 RW60 User Manual 4) Pull out some roll paper and close the printer cover. 5) Tear the extra paper in the direction of printer. Notes: 1) Adjust the paper guide according to the paper size. 2) Make sure the paper inside is at tight status, or it will cause paper or other obstacle.

  • Page 17: Led Indicator And Beeper

    RW60 User Manual 4.2 LED Indicator and Beeper Function specification of indicator light and beeper. Status LED Description Wrong status (cutter jam, over temperature, Red (Flashing) paper end and so on) Paper near end / printer is in normal status...

  • Page 18: Power Connection

    RW60 User Manual 4.3 Power Connection 1) Make sure the printer is turned off. 2) Connect power adapter to printer. 3) Connect power adapter to the power cord. 4) Plug the other side of power cord into the socket outlet.
  • Page 19 RW60 User Manual When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when the switch is fully opened then pull out the power adapter. Don’t pull the plug by holding at any other place of the power adapter. Because it is more difficult to pull it out and easy to damage the cable.

  • Page 20: Interface Cable Connection

    RW60 User Manual 4.4 Interface Cable Connection 1) Make sure the printer's power switch is turned off. 2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug. 3) Connect the other end of the interface cable to the host.

  • Page 21: Interfaces

    RW60 User Manual 5 INTERFACES RW60 supports various communicating interfaces, such as USB interface, cash drawer interface, serial interface and Ethernet interface. 5.1 USB Figure 5-1 SIGNAL NAME VBUS...

  • Page 22: Cash Drawer Interface

    RW60 User Manual 5.2 Cash Drawer Interface Figure 5-2 SIGNAL NAME Drawer 1 DRSW Drawer 2 Electrical characteristics Driving voltage: DC 24 V  Driving current: Maximum 0.8 A (In 510 ms)  Drawer check signal: “L” = 0～0.5 V “H”...

  • Page 23: Power Supply Interface

    RW60 User Manual 5.3 Power Supply Interface Figure 5-3 SIGNAL NAME +24V SHELL Printer end: Unetop DC-002 or similar products; User end: Unetop DC-002 or similar products.

  • Page 24: Serial Interface

    RW60 User Manual 5.4 Serial Interface Figure 5-4 SIGNAL NAME...

  • Page 25: Ethernet Interface

    RW60 User Manual 5.5 Ethernet Interface Figure 5-5 PIN NO. Signal Name Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. When connecting directly with PC, it is suggested that the cross network line in accordance with...

  • Page 26: Troubleshooting

    RW60 User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact with your dealer for assistance.

  • Page 27: Troubles Occur During Printing

    RW60 User Manual 6.3 Troubles Occur During Printing Problem Description Probable Reason Solution Coloured stripe in the Paper near end Reload the paper roll paper Incorrect roll paper loading Check if the paper roll is loaded Use recommended thermal paper...

  • Page 28: Problems Emerge During The Paper Cutting

    RW60 User Manual 6.4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Resolution Cutter abrasion, Replace the cutter insufficient cutting Worn gear and worn Cutter jam, the Replace the worn gear and worn wheel wheel abrasion movable cutter cannot...

  • Page 29: Printer Cleaning And Maintenance

    RW60 User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as following steps: ※...

  • Page 30: Utility Tool For Pos Instruction

    RW60 User Manual 8 UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit)  Microsoft Windows 8 (32 bit/64 bit)  Microsoft Windows 7 SPI (32 bit/64 bit) ...

  • Page 31: Install Utility Tool

    RW60 User Manual 8.1 Install Utility Tool The following screens take Win 7 for example. 1) Open the installation package. 2) Choose “English” and click “OK”. 3) Choose “I accept the agreement”, then click “Next”.
  • Page 32 RW60 User Manual 4) Click “Next”. 5) Select start menu folder. Click “Next”.
  • Page 33 RW60 User Manual 6) Click “Install”. 7) Click “Finish”. Utility is installed successfully.

  • Page 34: Use Utility Tool

    RW60 User Manual 8.2 Use Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take RW60 (Windows 7) for example. 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click ”Add Printer”.
  • Page 35 RW60 User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take RW60for example.)
  • Page 36 RW60 User Manual 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
  • Page 37 RW60 User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
  • Page 38 RW60 User Manual 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
  • Page 39 RW60 User Manual 8.2.1.4 Connection Test Make sure printer is connected to computer and it is powered on. 1) Choose the printer. Click “Connection Test”.
  • Page 40 RW60 User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer to computer. Notes: 1) Make sure printer is connected with computer and power on. 2) Make sure printer is loaded with paper.

  • Page 41: Functions

    RW60 User Manual 8.2.2 Functions Printer Test contains the following items: Printer Test  Command Test  Manage Images  Download Image in Compatible Mode  Code Page Setting  Download Fonts  Parameter Setting  Advanced Settings  8.2.2.1 Printer Test 1) Self Test Click “Self Test”...
  • Page 42 RW60 User Manual 2) Full Cut Test Click the “Full Cut Test” and the paper will be cut automatically. Cutting method is full-cutting. The paper would be falling down from the paper outlet after cutting. 3) Partial Cut Test Click the cutter test and the paper will be cut automatically. Cutting method is partial cut (Partial cut: Not all cut off, between the two sheets of paper to leave a connection point).
  • Page 43 RW60 User Manual 4) Print Test Text Click "Print Test Text", input the text you want to print. When you click "Print", the printer starts printing text content. Such as: Print Text Test. Note: The language option in the lower right corner is checked according to the input text. (For...
  • Page 44 RW60 User Manual 5) 2D Code Click the QRCode mode. ▲Model: 1~2 ▲Module size: 1~16 The larger the module value, the larger the printed QR code is, and the smaller the opposite. ▲Error correction level: 7%~30% The higher the error correction level, the more intensive the module graphics.
  • Page 45 RW60 User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the...
  • Page 46 RW60 User Manual 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1）Click “Send by Text”, input text content.
  • Page 47 RW60 User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
  • Page 48 RW60 User Manual 2）Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
  • Page 49 RW60 User Manual 8.2.2.3 Manage Images...
  • Page 50 RW60 User Manual 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format) 2) Select the print location, center, left, and right.
  • Page 51 RW60 User Manual C:\Users\1993\Desktop\01.bmp Note: Total memory 256K, each bitmap should be below 40K.
  • Page 52 RW60 User Manual 3) Delete Image. Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" will delete the image, click "Delete all Images", without clicking the list option to delete all the images in the list.
  • Page 53 RW60 User Manual 8.2.2.4 Code Page Setting Select the code page from the list and click “Set”. Note: These code pages are only valid in multiple languages.
  • Page 54 RW60 User Manual 8.2.2.5 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect. 8.2.2.6 Parameter Setting • You can set Arabic Character Transform (for example: WPC1256).
  • Page 55 RW60 User Manual • You can set signal light flashing time 0~ 60s. 8.2.2.7 Advanced Setting Advanced Settings contain following items. Click the button and printer will execute the appropriate action. The change will take into effect after restarting the printer.
  • Page 56 RW60 User Manual  Function Setting...
  • Page 57 RW60 User Manual ● AD Settings We recommend general thermal paper. If user uses special thermal paper, and the status of the paper can’t be detected by the printer, please set as below: 1) Load the paper roll into the printer.
  • Page 58 RW60 User Manual ● Long Beeping After Cutting: ① Disable: there is no sound after cutting. ② Use printer buzzer (The beeping time, times and interval time can be set for what you want, such as 1 milliseconds, 2 milliseconds or 3 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep”...
  • Page 59 RW60 User Manual  Reduction Paper Setting Choose the item and click “Setting”.  DIP Setting Click "Read" to get the printer parameters, click "Write" to send the modified parameters to the printer.
  • Page 60 RW60 User Manual Note: When DIP setting is set in soft, the DIP switch in the bottom of printer is disable. After setting the DIP successfully, you need to restart the printer to take effect. ● Printer hardware setting 1）Print Density: Light, Medium, Standard, Dark (default "standard" level) The print density value varies according to the paper material and it can be adjusted to suit your needs.
  • Page 61 RW60 User Manual ● COM Setting 1） Baud Rate: 2400、4800、9600、19200、38400、57600、115200 2） Data Length: 7bits、8bits 3） Parity Check: No、EVEN、ODD 4）ADDC: DTR/DSR、XON/XOFF Note: The value of the serial port parameter can be obtained according to the value of the Self-test page information: E.g.: Self-test page（Serial 115200, None, 8, 1, DTR/DSR）...
  • Page 62 RW60 User Manual 2） After restarting the printer, open the main menu screen of the tool and click "Modify Printer". 3）Select the port category "COM" and set the baud rate to the value "57600" as shown above, and parity "None". This port allows you to print after setup is complete.
  • Page 63 RW60 User Manual  Ethernet Setting This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to connect as needed. Note: IP addresses can be obtained from the Self-test page.
  • Page 64 RW60 User Manual ● Static IP Mode 1) Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same segment as the host IP address (such as: 10.0.21.89). Here is the illustration: Figure ￭ Printer IP Address...
  • Page 65 RW60 User Manual 2）Set the same network segment. Figure ￭ Printer IP Address ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Write", then restart the printer.
  • Page 66 RW60 User Manual  USB Port Setting Click "Virtual serial port" setting and restart the printer.
  • Page 67 RW60 User Manual ● Check the Virtual Serial Port 1） Right-click the computer and select “Manage”. 2） Click "Device Manager" to view the virtual port. (such as: COM7)
  • Page 68 RW60 User Manual 3) Return to the printer utility and click "Modify Printer". 4）Change the port to "COM7".  Paper Width Setting Choose the item and click “Set”. Note: Select the paper width above according to the paper print width.
  • Page 69 RW60 User Manual  Length Of Print Click “Length of Print” to obtain the length of the paper that the printer has printed.  Cut Paper Config 1）Cut paper after the cover is closed: the printer automatically cuts the paper after closing the cover.

  • Page 70: Firmware Update

    RW60 User Manual 8.3 Firmware Update 1) Click “FW Update”.
  • Page 71 RW60 User Manual 2) When the device appears "Printer", select the Dfu file. RW60 3) Click “Update”. 4) Update success. 5) Restart the printer.

  • Page 72: Windows Driver

    RW60 User Manual 9 WINDOWS DRIVER 9.1 Manual Information This Windows Driver Installation Manual provides information on installation, detailed specifications, and usage of the printer’s Windows Driver according to PC operating system (OS). We maintain ongoing efforts to enhance and upgrade the functions and quality of all our products.

  • Page 73: Windows Driver Installation

    9.4 Windows Driver Installation Warning: Under different operating system and different type of driver, the screen has slight difference. Please operate it according to the tips. Take RW60 (Windows 7) as example. 1) Double click Windows Driver. 2) Choose “English” and click “OK”.
  • Page 74 RW60 User Manual 4) Click “Next”. 5) Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type of driver, port, such as “RW60”, “USB” as port. Click “Next”.
  • Page 75 RW60 User Manual 6) Click “Finish”, the driver is installed successfully. 7) After installation, the icon will be found in “Start”→“Devices and Printers”. Note: If you already installed the driver (No matter what kind of port), when you connect the printer with computer, it will create a USB port automatically.

  • Page 76: Detailed Windows Driver Setting

    RW60 User Manual 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “RW60” and choose “Printing preferences”. 2) According to the different needs, choose “Paper”\“Offset”\“Rotate”\“Effect”\“Copies” in “Page”.
  • Page 77 RW60 User Manual • Click “Manager”, add or delete paper. • Click “Advanced Setting” to set “Save Paper/Cut Paper/Feed Paper/Cash Drawer/Custom Command/Logo/Buzzer/Code Page”. ￭ Save Paper...
  • Page 78 RW60 User Manual ￭ Cut Paper...
  • Page 79 RW60 User Manual ￭ Feed Paper...
  • Page 80 RW60 User Manual ￭ Cash Drawer...
  • Page 81 RW60 User Manual ￭ Custom Command ￭ Logo Note: this setting needs to be set in utility, here are the steps.
  • Page 82 RW60 User Manual ① Open the utility and click "Manage Images".
  • Page 83 RW60 User Manual ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
  • Page 84 RW60 User Manual C:\Users\1993\Desktop\01.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
  • Page 85 RW60 User Manual ⑥ Select Printer properties in Devices and Printers, then click “Preference”.
  • Page 86 RW60 User Manual ⑦ Click the “Advanced”, then click “Logo”.
  • Page 87 RW60 User Manual ⑧ Set the printing time to print and click "OK". (Such as: Start Document) ⑨ Return to the logo setting in driver, also select "Print left". ⑩ Set the key Code according to the image number. (Such as: 0 0)
  • Page 88 RW60 User Manual ⑪ Then click “OK”.
  • Page 89 RW60 User Manual ⑫ Click “Print Test Page” to view the printing effect.
  • Page 90 RW60 User Manual ￭ Buzzer ￭ Code Page...
  • Page 91 RW60 User Manual 3) Click “Watermark”. Set watermark to print.
  • Page 92 RW60 User Manual 4) Click “Halftone” to set the halftone.
  • Page 93 RW60 User Manual 5) Set up the “Barcode” Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: • Set the data "123456" font type to a different font from the main document. Such as: Arial.
  • Page 94 RW60 User Manual...
  • Page 95 RW60 User Manual • Open the Preference. If the document is open, you can set it in the document: file-print-preferences.
  • Page 96 RW60 User Manual ① Add Barcode firstly.
  • Page 97 RW60 User Manual ② Set the “Font Name” and the “Barcode Options”.
  • Page 98 RW60 User Manual ③ Click “Printer Setting”. • Choose “Display Language for Properties”...
  • Page 99 RW60 User Manual • Turn on “Font Substitution”, select the system text need to be replaced (for example, Arial), and then select the font you want to replace (for example, 01) and click “Set”, and the replacement font will display "01".
  • Page 100 RW60 User Manual...
  • Page 101 RW60 User Manual...
  • Page 102 RW60 User Manual...
  • Page 103 RW60 User Manual...
  • Page 104 RW60 User Manual • If you do not have a barcode set, the action is as follows: ① Suppose you change the size of the data "123456", for example:...
  • Page 105 RW60 User Manual ② Set the Printing preferences.
  • Page 106 RW60 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”.
  • Page 107 RW60 User Manual ④ Turn on the “Font Substitution”.
  • Page 108 RW60 User Manual ⑤ Select the “System Font”, for example: Arial.
  • Page 109 RW60 User Manual ⑥ Select the font that you want to replace.
  • Page 110 RW60 User Manual ⑦ Click “Set”.
  • Page 111 RW60 User Manual...

  • Page 112: Printer Properties

    RW60 User Manual 9.5.2 Printer Properties 1) Click “Start” → “Devices and Printers”. Right click “RW60” and choose “Printer properties”. 2) Choose “General”, click “Print Test Page”, then it will print the current settings.
  • Page 113 RW60 User Manual 3) Click “Port” to choose another port or add port.
  • Page 114 RW60 User Manual 4) Click “Advanced” to set the available time for printing.

  • Page 115: Uninstall Windows Driver

    RW60 User Manual 9.6 Uninstall Windows Driver 1) Double click Windows Driver. 2) Choose “Uninstall printer driver”, click “Next”.
  • Page 116 RW60 User Manual 3) Choose “RW60”, click “Next”. Then it is complete to uninstall.

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