Table of Contents
Advertisement
Quick Links
Administrator Guide
Cisco Unified MeetingPlace
H.323/SIP IP Gateway Software
Release 5.2.1
Revised: April 2006
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-6571-02
Advertisement
Table of Contents
Troubleshooting
Related Manuals for Cisco Unified MeetingPlace H.323/SIP
Summary of Contents for Cisco Unified MeetingPlace H.323/SIP
- Page 1 Administrator Guide Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Revised: April 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6571-02...
- Page 2 CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE,...
-
Page 3: Table Of Contents
Endpoints That are Supported by Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How PSTN and Cisco IP Phones Communicate by Using Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How H.323 Clients and Cisco SIP IP Phones Communicate by Using Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1... - Page 4 Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified MeetingPlace Web Conferencing How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified MeetingPlace Web Conferencing Assigning the Primary IP Address Information About Configuring Multiple Cisco Unified MeetingPlace H.323/SIP IP Gateway Software...
- Page 5 Checking the Cisco Unified MeetingPlace Audio Server System When IP Calls Connect But No Audio Is Heard Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 When IP Calls Connect But No Audio Is Heard Checking the Cisco IP Phone When IP Calls Connect But No Audio Is Heard...
- Page 6 Contents Administrator Guide for Cisco Unified MeetingPlace H.323 SIP/IP Gateway Software Release 5.2.1 OL-6571-02...
-
Page 7: Audience
• Components, page 1-3 Additional References, page 1-10 • In this guide, Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 is referred to Note as Release 5.2.1. Audience This guide is for network and telephony system administrators who are responsible for installing and configuring Release 5.2.1 for use with the Cisco Unified MeetingPlace system. -
Page 8: Naming Conventions Used In This Guide
This guide does not provide information about configuring third-party, call-control applications. If you are using an IP PBX that runs standard H.323 or SIP call control, see the Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1” section on page 3-1 for required system settings and see your IP PBX documentation for information about how to configure those settings. -
Page 9: Components
If you are using an IP PBX that runs standard H.323 or SIP call control, see the Note Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1” section on page 3-1 for the required system settings and see your IP PBX documentation for information about how to configure these settings. -
Page 10: Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1
Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 IP telephony uses your data network infrastructure to transmit voice packets. The underlying technology that is used by IP telephony applications is Voice over IP (VoIP), which enables different types of endpoints—IP phones, PSTN phones, and H.323 clients, for example—to communicate over your... -
Page 11: Uses
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Protocols That Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Uses Protocols are rules that endpoints follow for sending and receiving messages, checking errors, and compressing data. Release 5.2.1 uses the following protocols to transmit data throughout the... -
Page 12: Audio Quality During A Cisco Unified Meetingplace Meeting
Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components H.323 clients can use out-of-band DTMF, which carries digitized information on a separate data channel and sends this information directly to Release 5.2.1. Because out-of-band DTMF does not require that the tone be deciphered, distortion and signal loss are minimal. -
Page 13: Gateway Software Release 5.2.1
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How PSTN and Cisco IP Phones Communicate by Using Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 When a call is placed from a PSTN phone to a Cisco IP phone, the call is routed through a voice gateway, which is the demarcation point where the circuit-switched voice network meets the packet-switched data network. - Page 14 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Step Cisco IP Phone Description Cisco Unified CallManager and Release 5.2.1 communicate by using H.323. This communication process involves H.225 for call signaling and H.245 for media exchange.
-
Page 15: H.323/Sip Ip Gateway Software Release 5.2.1
The following steps describe how H.323 devices and Cisco SIP IP phones access the Cisco Unified MeetingPlace Audio Server system by using Release 5.2.1. Figure 1-2 H.323 Device and Cisco SIP IP Phone Using Cisco Unified MeetingPlace H.323/SIP IP Gateway Software to Access the Cisco Unified MeetingPlace Audio Server System Cisco SIP IP phone Step H.323 Device Description... -
Page 16: Additional References
Release Notes for Cisco Unified MeetingPlace Audio Server Release 5.3 • http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html Release Notes for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 • http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_release_notes_list.html Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 1-10 Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1... - Page 17 How to Complete Prerequisites for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation or Upgrade, page 2-1 • How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1, page 2-2 •...
- Page 18 How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Software If a firewall separates the Cisco Unified MeetingPlace Audio Server system from the IP-gateway • server, open port 5003. The Gateway SIM communicates with the Cisco Unified MeetingPlace Audio Server system through port 5003.
- Page 19 Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Click the Add a New Gateway link. Step 5 The Add a New Gateway window appears.
- Page 20 How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Table 2-1 Fields in the Gateway Configuration Window (continued) Field Gatekeeper Registration Media Termination Point (MTP) Required Click Insert. Step 9 Assigning a Cisco Unified CallManager Route Pattern to Point to the Cisco Unified MeetingPlace H.323/SIP IP Gateway Release Release 5.2.1...
- Page 21 2-9 Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Table 2-2 into the corresponding fields in the Route Pattern Configuration...
-
Page 22: Upgrading To Cisco Unified Meetingplace H.323/Sip Ipgw Software Release 5.2.1 From Cisco Unified Meetingplace Ip Gateway Release
How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 1 Complete the tasks in the IP Gateway Software Release 5.2.1 Installation or Upgrade” section on page Step 2 To install the software by running the setup.exe file, insert the Release 5.2.1 CD-ROM into the... -
Page 23: Upgrading To Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1 From Cisco Unified Meetingplace Ip Gateway Release
Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 the“How to Install or Upgrade to Cisco Unified “How to Complete Prerequisites for Cisco Unified MeetingPlace H.323/SIP IP “How to Install or Upgrade to Cisco Unified... -
Page 24: Changing Cisco Unified Meetingplace Gateway Sim Settings
How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 In the Cisco Unified MeetingPlace Client IP Address dialog box, enter the IP address of the IP-gateway Step 7 server where you are currently installing Gateway SIM and click Next. -
Page 25: Uninstalling Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release
To verify that Release 5.2.1 was successfully uninstalled, review the list of programs in Add/Remove Step 6 Programs. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1... - Page 26 Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 2-10...
-
Page 27: Information About Configuring Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1
Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1, page 3-1 • How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1, page • Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified MeetingPlace Web Conferencing, page 3-7 •... -
Page 28: Information About Configuring Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1
If you are using an IP PBX that runs standard H.323 or SIP call control, see the Note Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1” section on page 3-3 required system settings and see your IP PBX documentation for information about how to configure those settings. -
Page 29: How To Configure Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1
How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 You must configure Release 5.2.1 to dial out by using one of the following servers: Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use • With Cisco Unified CallManager, page 3-4 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use... -
Page 30: Cisco Unified Callmanager
How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified CallManager Step 1 From the IP-gateway server, choose Start > Programs > MeetingPlace Applications > MeetingPlace Management. -
Page 31: Configuring Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1 For Use With An H.323 Gatekeeper
Release 5.2.1 Configuration Settings for Use With an H.323 Gatekeeper Field Name General Settings Outdial Protocol Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Table 3-3 to configure Release 5.2.1 for use with Cisco SIP Proxy Server. -
Page 32: Verifying Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1 Configuration
How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Table 3-4 Release 5.2.1 Configuration Settings for Use With an H.323 Gatekeeper Field Name H.323 Settings Enabled E.164 Address H.323 ID Gateway Port Gatekeeper Address Gatekeeper Port Use Gatekeeper To accept the settings, click Submit. -
Page 33: Information About Configuring Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1 For Use With Cisco Unified Meetingplace Web Conferencing
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified MeetingPlace Web Conferencing You can install Release 5.2.1 on either the same or separate server as Cisco Unified MeetingPlace... -
Page 34: Release 5.2.1 Servers For Load Balancing And Redundancy
Information About Configuring Multiple Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Click OK to apply your settings and return to the desktop. Step 5 Information About Configuring Multiple Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Servers for Load Balancing and Redundancy... -
Page 35: Configuring A Dialing Group Example
For information about configuring Reservationless Single Number Access, see the Administrator Guide for Cisco Unified MeetingPlace Audio Server Release 5.3 at the following URL: http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Information About Reservationless Single Number Access Configuration... -
Page 36: Information About Reverse Connection To The Meetingplace Audio Server System Configuration
5003 to be open on the Cisco Unified MeetingPlace Audio Server system. To initiate the reverse connection, you must open port 5003 on the IP-gateway server. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 3-10 Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1... -
Page 37: Troubleshooting Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release
Verify port configuration by entering the port command. Step 9 Step 10 Check the error log by entering the errorlog command. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 C H A P T E R... -
Page 38: Troubleshooting Caller Connectivity
Checking the Cisco Unified MeetingPlace Audio Server System When IP Calls Connect But No • Audio Is Heard, page 4-5 Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 When IP • Calls Connect But No Audio Is Heard, page 4-6 Checking the Cisco IP Phone When IP Calls Connect But No Audio Is Heard, page 4-6 •... -
Page 39: Dead Air Heard When Using An H.323 Device
Corrective Action—To resolve a fast busy-signal problem, verify that the configuration information that you entered in the Cisco Unified MeetingPlace H.323/SIP IP Gateway Release Release 5.2.1 Server” section on page 2-4 is correct. To verify the configuration, perform the following steps: Step 1 In the Cisco Unified CallManager Administration page, choose Route Plan >... -
Page 40: Checking The Cisco Unified Meetingplace Audio Server System When Ip Ports Do Not Answer
IP-gateway server and that the call-processing server is returning a response code of 0, as shown the following example: MP Resp. Msg=3 CPerr=0 SeqNum=0x16 Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1... -
Page 41: Checking Cisco Unified Callmanager When Ip Ports Do Not Answer
RTCP packets sent by far end to the Cisco Unified MeetingPlace Audio Server system. If the message is present, there is a one-way connection. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Troubleshooting Caller Connectivity... -
Page 42: Checking The Cisco Ip Phone When Ip Calls Connect But No Audio Is Heard
In a mixed IP-PSTN environment, the translation table must contain numbering plans for each type of Note call. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1... -
Page 43: Checking The Cisco Unified Meetingplace Audio Server System When Unable To Dial Out On Ip Ports
Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer, • page 4-4 • Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Server When IP Ports Do Not Answer, page 4-4 • Checking Cisco Unified CallManager When IP Ports Do Not Answer, page 4-5 Verify that the port group is enabled for outgoing calls by using the port command. -
Page 44: Checking Cisco Unified Callmanager When Unable To Dial Out On Ip Ports
For more information, refer to the Location Configuration section in the appropriate Cisco Unified CallManager Administration Guide Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for your release. -
Page 45: Echo
Possible Cause—Cisco IP phone audio settings need adjustment. Corrective Action—Lower the volume. Voice quality degrades if the volume on a Cisco IP phone is set to maximum. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02... - Page 46 Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 4-10 OL-6571-02...
-
Page 47: Appendix
Hostname or IP address of the IP-gateway server. Number of the IP-gateway server. Hostname of the Cisco Unified MeetingPlace Audio Server system. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 A P P E N D I X Value host name... -
Page 48: Information About The Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1 Dial Plan
Appendix A Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Dial Plan Description Additional IP addresses of the Cisco Unified MeetingPlace Audio Server system. Up to four additional IP addresses are needed for the Multi Access blade. If a TP1610 Multi... -
Page 49: Cisco Unified Meetingplace H.323/Sip Ip Gateway Software Release 5.2.1 Dial Plan Worksheet
From Cisco Unified MeetingPlace system PSTN to a PSTN phone. Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Dial Plan Value dial pattern____________________ A 4-digit number that does not conflict with a corporate phone extension number scheme. - Page 50 Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Dial Plan Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02...
-
Page 51: I N D E X
1-1, 1-4 components configuring about multiple servers verifying installation installation worksheet Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 troubleshooting with Cisco Unified MeetingPlace H.323/SIP IP Gateway uninstalling upgrading using with Cisco SIP Proxy Server... - Page 52 H.323 clients Gatekeeper configuring protocol installing Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 IN-2 Cisco Unified MeetingPlace Gateway SIM Cisco Unified MeetingPlace H.323/SIP IP Gateway load balancing with Cisco Unified MeetingPlace H.323/SIP IP Gateway...
- Page 53 Cisco Unified MeetingPlace H.323/SIP IP Gateway dead air with Cisco IP phone network connectivity uninstalling Cisco Unified MeetingPlace H.323/SIP IP Gateway upgrading Cisco Unified MeetingPlace H.323/SIP IP Gateway voice gateway Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 OL-6571-02 Index IN-3...
- Page 54 Index Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 IN-4 OL-6571-02...