Philips Sonicare DiamondClean 9000 Troubleshooting Manual page 8

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9. Try to connect again following the steps on the Sonicare App

Clear Bluetooth cache on iOS

1. Go to "Settings"

2. Select "Bluetooth"

3. Make sure that Bluetooth is on

4. Under "my devices" tap the "info" icon next to the toothbrush

5. Select "Forget this device"

6. Try to connect again following the steps on the Sonicare App

Other devices are interfering

Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may

interfere with the Bluetooth pairing.

My Philips Sonicare toothbrush makes a loud noise

Philips Sonicare Toothbrushes use powerful vibrations that produce up to 62,000 brush

strokes per minute. The sound produced is louder than a manual toothbrush with no vibration.

If this is your first electric toothbrush, it can take a while to get used to electric brushing.

If you find the noise level abnormal, try our troubleshooting advice.

Identify where the noise is coming from

Remove the brush head. Do you still hear the same loud noise after removing the brush head?

If yes, the noise is coming from the handle. Please contact us for further assistance.

If no, (the noise is reduced) the noise might be coming from the brush head. Read the next tip.