Philips Sonicare DiamondClean 9000 Troubleshooting Manual page 4

Your toothbrush firmware is not up to date
If your toothbrush is compatible with the Sonicare app, check to make sure that you have the
most up-to-date firmware. This will help to improve your overall experience of your Sonicare
toothbrush. Follow the steps below to check if your firmware is up to date:
1. Make sure that your toothbrush is within Bluetooth range.
2. Open the Sonicare app and tap the three dots icon in the bottom right corner.
3. Select "My Products" from the main menu of the Sonicare app,
4. Choose your toothbrush,
5. Tap on "Handle update" to see if updates are available. If so, install the firmware
updates.
Toothbrush is placed incorrectly in the charging glass or on the charging pad
If your toothbrush comes with a charging glass or wireless charging pad, make sure that the
bottom of your toothbrush is touching the centre of the charging glass or charging pad.
For toothbrushes compatible with the Sonicare App
The Sonicare app is only compatible with the following connected toothbrushes:
1. Philips Sonicare DiamondClean Smart
2. Philips Sonicare Flexcare Platinum Connected
3. ExpertClean
4. DiamondClean 9000
5. Philips Sonicare for Kids (Only compatible with the Sonicare Kids App)
Your toothbrush gets software updates when connected to the app. This happens through
firmware updates. Some of these updates improve charging capability.
Follow these steps to check if you have the latest firmware installed on your toothbrush
handle:
Update (or download) the latest version of the Philips Sonicare app from the App Store or
Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to "My Products"
Select your toothbrush
Select "Handle update" to see if any updates are available