Philips Sonicare DiamondClean 9000 Troubleshooting Manual page 7

Hide thumbs Also See for Sonicare DiamondClean 9000:

1. Android smartphone that runs Android 6.0 and higher

2. iPhone that runs iOS 11.0 and higher

Not using the compatible toothbrush

The Sonicare app is only compatible with the following connected toothbrushes:

1. Philips Sonicare DiamondClean Smart

2. Philips Sonicare Flexcare Platinum Connected

3. ExpertClean

4. DiamondClean 9000

5. Philips Sonicare for Kids (Only compatible with Sonicare Kids App)

Toothbrush is not on

Turn on your toothbrush by either removing it from the charger or pressing the mode button.

The lights on the handle will illuminate to tell you that your toothbrush is turned on.

Toothbrush is not charged

If this is a new toothbrush and it is your first time trying to connect to the app, ensure that the

toothbrush handle is fully charged.

Bluetooth is not on or pairing

Check to see if the Bluetooth on your smartphone is turned on before opening the Sonicare

App. If not, go to the settings on your smartphone to turn on Bluetooth.

If it still does not connect, try to reset your Bluetooth network on your smartphone. Use below

steps to clear the cache of your Android or iPhone device:

Clear Bluetooth cache on Android

1. Go to Settings

2. Select "Application Manager"

3. Press "More" or the 3 dots in the upper right corner

4. Select "Show system apps"

5. Select "Bluetooth" or "Bluetooth share"

6. Select Storage

7. Tap "Clear Cache"

8. Restart your phone