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Troubleshooting
Symptom, Cause/solution
High-pitched sound while embroidering
Pieces of thread are caught in the race.
Upper threading is incorrect.
A bobbin designed specifically for this machine is
not being used.
There are needle holes or friction scratches in the
bobbin case.
The needle contacts the needle plate.
The needle clamp screw is loose.
Needle is turned, bent or the point is dull.
The handwheel does not turn smoothly.
Thread is tangled in the bobbin case.
■ After embroidering
Symptom, Cause/solution
Thread tension is incorrect.
Upper threading is incorrect.
Bobbin is set incorrectly.
Using improper needle or thread for the selected
fabric.
Thread tension is set incorrectly.
Bobbin thread is incorrectly wound.
Needle is turned, bent or the point is dull.
A bobbin designed specifically for this machine is
not used.
Embroidery pattern does not embroider correctly.
Thread is twisted.
Thread tension is set incorrectly.
Fabric was not inserted into the frame correctly
(fabric was loose, etc.).
Stabilizing material was not attached.
• Always use stabilizing material, especially with
stretch fabrics, lightweight fabrics, fabrics with a
coarse weave, or fabrics that often cause
pattern shrinkage. See your authorized Brother
dealer for the proper stabilizer.
There was an object placed near the machine, and
the carriage or embroidery frame hit the object
during embroidering.
Material coming out of the embroidery frame is
causing problems.
• Stretch the fabric on the frame once again so
that the material coming out of the embroidery
frame does not cause problems, rotate the
pattern and embroider.
A heavy fabric is being embroidered, and the
fabric is hanging off the table.
• If embroidery is done with the fabric hanging off
the table, the embroidery unit movement will be
impaired. Support the fabric while embroidering.
Fabric is snagged or caught on something.
• Stop the machine and place the fabric so that it
does not get caught or snagged.
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Reference
Symptom, Cause/solution
The carriage was moved while the embroidery
frame was being removed or attached during
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embroidery.
• If the carriage is moved during the process, the
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pattern may be misaligned. Be careful when
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removing or attaching the embroidery frame.
Stabilizer is incorrectly attached, for example, it is
*
smaller than the embroidery frame.
Embroidery pattern does not embroider in a particular
position.
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Fabric is not positioned with the proper position in
the embroidery frame.
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• Use the embroidery sheet.
Loops appear on the surface of the fabric when
embroidering.
*
The thread tension is incorrectly set.
Embroidery bobbin thread intended for use with
this machine is not being used.
Reference
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Reference
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