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en Troubleshooting
Fault
The appliance is not
working.
Appliance paused, but
the drum is rotating.
Home Connect is not
working properly.
No connection to the
home network.
Creasing.
"Please empty con-
densate container"
and programme ter-
minated.
60
Cause and troubleshooting
There has been a power cut.
Check whether the lighting in your kitchen or other
▶
appliances are working.
Cooling process active.
Not a fault – no action required.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 46
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page 45
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page 45
The load is too large.
Observe the maximum load capacity of the
▶
→ "Programmes", Page 31.
The laundry lies in the drum for too long after drying.
Remove the laundry from the drum as soon as the
1.
drying programme has finished.
Spread the items of laundry for cooling.
2.
Unsuitable programme for the type of fabric.
Set the suitable programme for the type of fabric.
▶
→ "Programmes", Page 31
Easy-Care fabrics are dried for too long.
→ "Changing the dryness level", Page 30.
▶
→ "Adjusting the dryness level", Page 30.
▶
Anti-Crease not activated.
Activate the Anti-Crease function.
▶
→ "Buttons", Page 28
Condensation tank filled.
→ "Emptying the condensation container", Page 39.
1.
→ "Inserting the condensation container", Page 40.
2.
→ "Starting the programme", Page 37.
3.
Water drain hose is caught or jammed.
Ensure that the water drain hose is not kinked or
1.
trapped.
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