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HP TouchSmart dx9000 Reference Manual

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Service Reference Guide
HP dx9000 TouchSmart Business PC

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Summary of Contents for HP TouchSmart dx9000

  • Page 1 Service Reference Guide HP dx9000 TouchSmart Business PC...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Left-side components ... 4 Rear components ... 5 Activity LED indicator lights ... 6 3 Removal and Replacement Procedures Opening the HP TouchSmart PC ... 7 Adding Memory ... 11 Before you begin ... 11 Removing a memory module ... 11 Installing a memory module ...
  • Page 6 Index ... 45...

  • Page 7: Spare Parts

    Spare Parts See the following available spare parts for the HP TouchSmart PC. Description Whole unit replacement Mouse, wireless, 2.4 GHz, optical, blue Keyboard, wireless, 2.4 GHz, English Keyboard, wireless, 2.4 GHz, French Power adapter, 150W Power cord Hard drive, 320 GB, 7200 rpm, SATA...

  • Page 8: Components

    Component The HP TouchSmart PC integrates a state-of-the-art 56-cm (22-in) diagonal widescreen high-definition display with HP BrightView technology. It has a resolution of 1680 x 1050 and a response time of 5 ms. Use Bluetooth to connect to Bluetooth-enabled devices. The diagram shows the internal location of Bluetooth (not visible externally).
  • Page 9 The wireless LAN supports IEEE 802.11 b/g/n (pre-n). Press the Power/Sleep button to turn on your HP TouchSmart PC, or put it in Sleep mode. To turn off your computer, tap the Windows Vista start button , tap the Arrow button next to the Lock icon, and then select Shut Down.

  • Page 10: Left-Side Components

    Left-side components Item Item USB 2.0 Audio line in Headphones Chapter 2 Components Component Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital cameras, and MP3 players. Connect MP3 players or other audio players. Listen to music without disturbing anyone, by connecting your headphones to the port.

  • Page 11: Rear Components

    Slide stand for stability and best viewing angle. The stand supports an adjustable tilt angle between 10 and 40 degrees from the vertical. To assure that the computer is in a stable position on your desktop, pull the computer stand open until you hear it snap into place.

  • Page 12: Activity Led Indicator Lights

    Activity LED indicator lights Item Item Event Webcam Power Hard disk drive Memory card reader Wireless keyboard and mouse receiver Optical Disc Drive Activity Chapter 2 Components Component Indicates an event reminder notification has been set from a software application. Setting of the event reminder is available in select software applications only.

  • Page 13: Removal And Replacement Procedures

    Removal and Replacement Procedures The following sections provide information about disassembling various components of the HP TouchSmart PC. Opening the HP TouchSmart PC To avoid injury and equipment damage, always complete the following steps in order, when opening the HP TouchSmart PC.
  • Page 14 Disconnect all other attached cables from the back of the HP TouchSmart PC. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth (A) to protect the touch screen surface from scratches or other damage.
  • Page 15 90 degrees (B) from the computer, and then move the latch to the left until it is in the locked position (C). Using the notch on the wireless keyboard and mouse receiver, pull the receiver out of and away from the back of the computer. Opening the HP TouchSmart PC...
  • Page 16 Remove the screw (A) that secures the memory cover to the back of the computer. Pull up the memory cover slightly on the bottom edge to release it (B), then, gently slide the cover down toward the bottom of the computer (C), and then remove it. WARNING! Beware of sharp edges inside the chassis.

  • Page 17: Adding Memory

    Adding Memory The HP TouchSmart PC comes with random access memory (RAM), which temporarily stores data and instructions on your computer. The HP TouchSmart PC ships with one or two memory modules that you can replace. Before you begin Observe the following requirements before removing and replacing the memory module.
  • Page 18 Push the two latches of the retaining clips away from the memory module. It may be easier to push one latch at a time. The memory module pops up at an angle. Both memory modules can be removed by using the same procedure. Chapter 3 Removal and Replacement Procedures...

  • Page 19: Installing A Memory Module

    Store the memory module in antistatic packaging. Installing a memory module Upgrade the memory in your HP TouchSmart PC with memory of the same type and speed as the memory originally installed. The capacity for both memory modules must match for optimal performance.
  • Page 20 Align the memory module with the socket, so that the key slot on the connector edge is same as the module that you removed. NOTE: The sockets are keyed. If the module slot does not match the socket, turn the memory module over.
  • Page 21 If a blank screen is displayed after you replace or add a memory module, the memory is installed incorrectly, or it is the wrong type of memory. Remove and reinstall the memory module. Closing the HP TouchSmart PC on page Adding Memory...

  • Page 22: Stand Assembly

    Stand assembly Pull the stand up to a 90 degree position and push left on its latch to lock it in place. Remove the memory cover. Detach the four screws securing the stand to the computer. Lift the stand off of the PC. To install the stand, reverse the removal procedures.
  • Page 23 Remove the I/O cable guide. To remove it, first squeeze the tabs at its sides and then pull the guide off its mounting post. Remove the memory door and the stand. Remove the optical disc drive cover panel. Remove the nine screws that secure the back cover to the computer, as follows: 2 screws are located near the optical disc drive Back cover...

  • Page 24: Optical Drive

    3 screws in the I/O area 4 screws at the bottom of the back cover. After removing all 9 screws, pull up on the bottom edge of the cover to release it from the PC. Tilt the cover up and remove it from the PC To install the back cover, reverse the removal procedures.
  • Page 25 CD and DVD media can be removed from the optical drive manually, even if the system is not running. Remove the optical drive cover panel from the computer by prying away the right side of the panel, and then pulling the panel off the computer. Insert a sturdy straightened paper clip into the hole and press firmly.

  • Page 26: Removing And Installing The Hard Disk Drive

    DVD. Failure to do so may result in data loss. After replacing the hard disk drive, you need to run System Recovery using recovery discs to load the factory-installed files. Removing the hard disk drive Complete the procedures to prepare the HP TouchSmart PC. See PC on page WARNING!
  • Page 27 Make sure the wireless keyboard and mouse receiver (A) has been removed. See HP TouchSmart PC on page Four of the screws are located along the bottom edge of the back cover, two are located on the sides of the optical drive, and three are located in the connector area.
  • Page 28 Lift the back cover up from the bottom inside edge of the memory cover area to release it, place both hands under the bottom edge of the cover and lift it up, and then rotate the back cover up as far as it will go.
  • Page 29 Remove the screw that secures the optical disc drive to the chassis, and then slide the drive toward the center of the computer to move it out of the way. You do not need to remove the optical drive cables. Remove the screw that secures the hard disk drive cage to the chassis.
  • Page 30 Slide the hard disk drive cage toward the top of the computer, and then pull it away from the computer. Disconnect the power and data cables by pressing the latches and then removing them from the drive. Chapter 3 Removal and Replacement Procedures...

  • Page 31: Installing A Hard Disk Drive

    Remove the four screws that secure the hard disk drive to the cage, and then slide the hard disk drive out of the cage. Installing a hard disk drive If necessary, remove the hard disk drive. See on page Slide the hard disk drive into the cage, and then replace the four screws. Removing and installing the hard disk drive Removing and installing the hard disk drive...
  • Page 32 Connect the power and data cables to the hard disk drive. Lower the hard disk drive cage straight down, align the four hooks on the cage with the four holes on the back of the chassis, and then slide the cage toward the bottom of the computer until it rests against the bracket on the chassis.
  • Page 33 Replace the screw that secures the hard disk drive cage to the chassis. Align the hooks on the optical disc drive with the holes on the computer, and then slide the optical disc drive toward the outer edge of the computer. Removing and installing the hard disk drive...
  • Page 34 Replace the screw that secures the optical disc drive to the chassis. Replace the back cover. Align the hooks at the top edge of the back cover with the holes on the top of the computer. The screw holes on the back cover should be aligned with the screw holes on the back of the computer.
  • Page 35 Press the top, side, and then bottom edges to snap the cover into place. Replace the nine screws that secure the back cover to the computer. Four of the screws are located along the bottom edge of the back cover, two are located on the sides of the optical drive, and three are located in the connector area.
  • Page 36 Replace the optical disc drive cover by aligning the tabs on the bottom edge of the optical drive cover with the hole on the computer, and then snapping the top edge into place. Follow the steps in Chapter 3 Removal and Replacement Procedures Closing the HP TouchSmart PC on page...

  • Page 37: Closing The Hp Touchsmart Pc

    Closing the HP TouchSmart PC CAUTION: To avoid injury and equipment damage, always complete the following steps in order after closing the HP TouchSmart PC. If you removed it, replace the computer stand. Align the four screw holes of the stand over the four holes on the back of the computer, and then replace the four screws that secure the stand to the computer.
  • Page 38 Replace the memory cover. Align the memory cover over the two legs of the computer stand and the screw hole and slide toward the stand and into place (A). Push down on both sides of the bottom edge of the memory cover to snap it into place (B). Push in the middle of the bottom edge to make sure the entire cover is pushed all the way down.
  • Page 39 Push the computer stand back slightly beyond the locked position (A), holding it with one hand so it does not snap back when the lock is released, and then release the lock on the computer stand (B) with the other hand. Replace the keyboard and mouse receiver. Closing the HP TouchSmart PC...
  • Page 40 Place the computer upright on a flat surface with the stand in a safe and open position. Attach the power adapter to the back of the computer and then reconnect the power cord to the power source. WARNING! To reduce the risk of electrical shock, fire, or equipment damage, do not plug telecommunications or telephone cables into the network interface card (NIC) (labeled as LAN).
  • Page 41 Reconnect external devices. Turn on the HP TouchSmart PC and all devices connected to it. Closing the HP TouchSmart PC...

  • Page 42: Synchronizing The Wireless Keyboard Or Mouse

    You may need to manually synchronize the wireless keyboard or mouse if they are not functioning. To synchronize them: ● Make sure the keyboard and mouse are next to the HP TouchSmart PC, within 30 cm (1 foot) and away from interference from other devices. ●...

  • Page 43: Repairing Software Problems

    Repairing Software Problems Restarting Restarting is the simplest repair method for your computer. When you restart, the computer reloads the operating system and software into its memory. Cycling power to the computer When you turn off your computer and then turn it on again, you force the computer to reload the operating system into its memory, which clears some tracking information.

  • Page 44: Microsoft System Restore

    Click the plus sign (+) to expand the type of device for which you want to update or rollback, (for example, DVD/CD-ROM drives). Double-click the specific item (for example, HP DVD Writer 640b). Click the Driver tab. To update a driver, click Update Driver, and follow the on-screen instructions.

  • Page 45: Software Program And Hardware Driver Reinstallation

    Software Program and Hardware Driver Reinstallation If an individual factory-installed software program or hardware driver is damaged, you can reinstall it by using the Recovery Manager program (select models only). NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box.

  • Page 46: System Recovery

    System Recovery After you have tried the previously mentioned methods of repairing your computer, you can run a system recovery as a last resort to reinstall the factory-shipped operating system, software programs, and hardware drivers. System Recovery—System recovery completely erases and reformats the hard disk drive, deleting all data files you have created.

  • Page 47: System Recovery Options

    Through the hard disk drive, from the Windows Vista Start menu. Through the hard disk drive, by pressing the Through recovery discs that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, go to http://www.hp.com/support model.

  • Page 48: System Recovery At System Startup

    Next. System recovery begins. After system recovery is complete, the computer restarts. Complete the registration process, and wait until you see the desktop. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. Perform the procedure...

  • Page 49: Starting System Recovery From Recovery Discs

    Next. System recovery begins. After system recovery is complete, the computer restarts. Complete the registration process, and wait until you see the desktop. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. Perform the procedure...

  • Page 50: Performing The Post-Recovery Procedure

    Restart your computer. (Some updates will not finish installing until you restart.) Use HP Update to get critical updates from HP: ● Click the Windows Vista start button, All Programs, the HP folder, and then click HP Update. ● Follow the on-screen instruction to download driver and software updates.
  • Page 51 Index activity lights 6 adapter 1 adding memory 11 audio line-in 4 audio line-out 5 back cover, removing 16 Bluetooth 2 cable clip 5 CD/DVD drive 3 choosing recovery discs 40 closing the computer 31 components front 2 left-side 4 rear 5 creating recovery discs 40 drivers...
  • Page 52 repairing software problems 37 restoring the system 38 right-side components 2 security lock slot 5 SODIMM 1 software problems 37 software reinstallation 39 spare parts 1 SPDIF 5 speakers 3 stand 5 stand assembly 16 system recovery 40 system recovery options 41 TouchSmart button 3 updating drivers 37 USB 2.0 4, 5...

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Dx9000 - touchsmart - 4 gb ram

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