HP 15-ew0 Series Maintenance And Service Manual
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HP 15-ew0 Series Maintenance And Service Manual

HP 15-ew0 Series Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 15-ew0 Series

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. of the HP End User License Agreement (EULA). If Not all features are available in all Chrome is a trademark of Google LLC. Intel, Core, you do not accept these license terms, your sole editions or versions of Windows.

  • Page 3: Table Of Contents

    Touchpad settings................................9 Adjusting touchpad settings............................9 Turning on the touchpad............................9 Touchpad components................................9 Lights ......................................10 Special keys....................................11 HP Hubs Launcher (select products only) ..........................12 Rear ........................................13 Bottom ......................................... 13 Labels........................................14 3  Illustrated parts catalog..................................16 Computer major components................................16 Display assembly subcomponents ..............................
  • Page 4 Grounding the work area ................................28 Recommended materials and equipment ..........................28 Cleaning your computer..................................29 Enabling HP Easy Clean (select products only) ........................29 Removing dirt and debris from your computer........................29 Cleaning your computer with a disinfectant .......................... 30 Caring for wood veneer (select products only) ........................
  • Page 5 Backing up information and creating recovery media ........................68 Using Windows tools for backing up............................68 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........68 Restoring and recovering your system............................69 Creating a system restore ................................ 69 Restoring and recovery methods ............................
  • Page 6 Requirements for all countries ................................. 87 Requirements for specific countries and regions........................... 87 12  Recycling......................................... 90 Index..........................................91...

  • Page 7: 1  Product Description

    Product components and their descriptions Category Description Product Name HP ENVY x360 15.6 inch 2-in-1 Laptop PC Model number: 15-ew0xxx CTO model number: 15t-ew0xxx Processors Intel™ Core® i7-1260P 1.6 GHz processor (12 cores, 18 MB Intel Smart Cache, 28 W) Intel Core i7-1255U 1.7 GHz processor (10 cores, 12 MB Intel Smart Cache, 15 W)
  • Page 8 Support for HP Audio Boost 2.0 Support for Speaker Swap Support for XiaoWei HP True Vision Camera: integrated, 5 MP, USB 2.0, near field-of-view (NFOV), fixed, infrared (IR), camera with sliding shutter 720p by 30 frames per second Dual-array microphone with appropriate beam-forming, echo-cancellation, noise-suppression-software...
  • Page 9 Precision touchpad support Taps enabled as default Power requirements Battery 3 cell, 51 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapter: 90 W, Power Factor Correction (PFC), USB Type-C® straight barrel, 1.8m (6.0 ft) 65 W, slim, USB Type-C straight barrel, 1.8m (6.0 ft) Power cord: C5, 1.0 m (3.3 ft), premium with sticker...

  • Page 10: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. Select the Search icon (select products only) in the taskbar, type device manager in the search box, and ▲...
  • Page 11 High-Definition Multimedia Interface (HDMI) device. USB SuperSpeed 10 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.

  • Page 12: Left Side

    Description USB Type-C power connector and SuperSpeed Connect an AC adapter that has a USB Type-C connector, supplying 10 Gbps ports with HP Sleep and Charge and power to the computer and, if needed, charging the computer DisplayPort output (2) battery.

  • Page 13: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon in the taskbar, type HP ▲ Documentation in the search box, and then select HP Documentation.

  • Page 14: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ▲...

  • Page 15: Touchpad

    NOTE: The keyboard area, including the function keys and (select products only) power button, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power button, change to the clamshell mode. Touchpad The touchpad settings and components are described here. Touchpad settings You learn how to adjust the touchpad settings and components here.

  • Page 16: Lights

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲...

  • Page 17: Special Keys

    Table 2-5 Lights and their descriptions Component Description Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off. ● Off: Microphone is on. ● Camera privacy light On. The camera is off. ●...

  • Page 18: Hp Hubs Launcher (Select Products Only)

    HP Hubs Launcher (select products only) Press or hold f12 to open the HP Hubs Launcher. From the HP Hubs Launcher, you can open HP apps such as HP Command Center, OMEN Gaming Hub, myHP, and HP Palette.

  • Page 19: Rear

    PC and the utilities that HP offers. ● HP Palette, where you can access creative tools in one place, simplifies the creative process, and helps find ● the right photos and assets in less time.

  • Page 20: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components and their descriptions Component Serial number Product ID HP product name Table 2-10 Service label components and their descriptions Component HP product name Chapter 2  Components...
  • Page 21 Product ID Serial number Warranty period Table 2-11 Service label components and their descriptions Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings ●...

  • Page 22: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard with backlight in natural silver finish (includes backlight cable and keyboard cable): For use in Belgium N09669-A41...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Hungary N09669-211 For use in Israel N09669-BB1 For use in Italy N09669-061 For use in Japan N09669-291 For use in Latin America N09669-161 For use in the Netherlands N09669-B31...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Switzerland N09668-BG1 For use in Taiwan N09668-AB1 For use in Turkey N09668-141 For use in Ukraine N09668-BD1 For use in the United Kingdom N09668-031 For use in the United States N09668-001...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Infrared sensor cable N09639-001 Heat sink (includes captive screws and replacement thermal material): For use on computer models equipped with a graphics subsystem with discrete memory N09633-001 For use on computer models equipped with a graphics subsystem with UMA memory and a 28 W N09632-001...
  • Page 27 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display Panel Kit (The display panel assembly includes the display bezel, display panel, display panel cable, ambient light sensor module and cable, OLED board, touch glass, and touch control board [including color calibration internal controller and CC ROM]): In natural silver finish: 39.6 cm (15.6 in), LCD, FHD (1920 ×...

  • Page 28: Mass Storage Devices

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 39.6 cm (15.6 in), LCD, FHD (1920 × 1080), WLED, antiglare, UWVA, 45% CG, eDP 1.2 without PSR, N09665-001 VWE, bent, TOP display panel with narrow bezel; typical brightness: 250 nits Display Tape Kit (not illustrated) N09657-001 (2a)

  • Page 29: Miscellaneous Parts

    HP USB Type-C–to–RJ45 adapter M95985-001 HP USB Type-C–to–VGA adapter 831751-001 USB Type-C–to–USB Type-A adapter 833960-001 Hub: HP Elite USB Type-C multiport hub L39572-001 HP USB Type-C–to–USB Type-A hub 916838-001 HP USB External DV D+-RW Drive 747080-001 Pen (Zenvo, with cable):...
  • Page 30 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Australia L22327-001 For use in Denmark L22322-001 For use in Europe L22321-001 For use in Israel L22323-001 For use in Italy L30813-001 For use in Japan L22330-001 For use in North America L22319-001...

  • Page 31: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Phillips P0 screwdriver ● Phillips P1 screwdriver ●...

  • Page 32: Drive Handling

    Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with extreme care;...

  • Page 33: Generating Static Electricity

    Generating static electricity Follow these static electricity guidelines. Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 36: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Accessing Support Information

    Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on Windows: the computer Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS Event Log: Press the power button.
  • Page 39 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 40: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 54 screws when you service the parts described in this chapter.
  • Page 41 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number In nightfall black finish N09628-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover: Remove the two Torx5 M2.0 × 6.2 screws (1) and the two Torx5 M2.0 × 3.2 screws (2) that secure the bottom cover to the computer.

  • Page 42: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 43: Solid-State Drive

    Remove the battery (3). To insert the battery, reverse the removal procedures. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, M.2 2280, PCIe, NVMe-3×4, SS solid-state drive with TLC M16560-005 1 TB, M.2 2280, PCIe, NVMe, value solid-state drive M85370-005...
  • Page 44 Remove the solid-state drive top shield (2). The solid-state drive top shield is not available as a spare part component. Thoroughly clean the thermal material from the surfaces of the solid-state drive and the solid-state drive top shield each time the solid-state drive shield is removed. The solid-state drive thermal pad is available in the Solid-State Drive Thermal Pad Kit, spare part number N09636-001.

  • Page 45: Memory Modules

    Pull the solid-state drive (2) away from the socket to remove it. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-4 Memory module descriptions and part numbers Description...
  • Page 46 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 47: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6e + Bluetooth 5.2 M.2 2230 160 MHz CNVi WW WLAN module M53366-005 Mediatek MT7921 Wi-Fi 6 + Bluetooth 5.2 M.2 2230 PCI-e + USB WW WLAN module M74879-005...
  • Page 48 Carefully disconnect the WLAN antenna cables from the WLAN module (2). NOTE: Computer models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 49: Infrared Cable

    Infrared cable To remove the infrared cable, use this procedure and illustration. Table 5-6 Infrared cable description and part number Description Spare part number Infrared cable N09639-001 Before removing the infrared cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).

  • Page 50: Display Assembly

    After replacing the display panel assembly, it is necessary to reload the calibration data. The calibration update is available on the HP website under HP Customer Support – Software and Driver Downloads. Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 51 IMPORTANT: After replacing the display panel assembly, it is necessary to update the Touch Panel Firmware. The Touch Panel Firmware update is available on the HP website under HP Customer Support – Software and Driver Downloads. Before removing the display assembly, follow these steps:...
  • Page 52 Remove the six Phillips M2.5 × 5.6 screws that secure the display assembly to the computer. Swing the display hinges (1) up and back as far as they will go. Open the display assembly (2) to a 90-degree angle. Separate the computer (3) from the display assembly. If you need to remove the display panel assembly, display panel cable, or any of the internal display components, follow these steps.
  • Page 53 Attach two suction cups (1) to the display assembly as shown in the following illustration. Secure the suction cups to the display assembly by swinging the handles (2) into position. When releasing the display panel assembly, be sure not to attach the suction cups to the area near the webcam/microphone module in the center of the display panel assembly.
  • Page 54 Remove the display panel cable, webcam/microphone module cable, and the wireless antenna cables from the display hinges (4). Swing the top edge of the display panel assembly (1) up and forward until it rests upside down in front of the display back cover. Release the adhesive support strip (2) that secures the display panel cable to the display panel.
  • Page 55 Detach the ambient light sensor module cable (6) from the display panel. (The ambient light sensor module cable is attached to the display panel with double-sided adhesive.) Remove the display panel assembly and display panel cable. The display panel assembly is available using the following spare part numbers: N10356-001: In natural silver finish - 39.6 cm (15.6 in), LCD, FHD (1920 ×...
  • Page 56 N09665-001: In nightfall black finish - 39.6 cm (15.6 in), LCD, FHD (1920 × 1080), white light- ● emitting diode WLED, antiglare, UWVA, 45% CG, eDP 1.2 without PSR, VWE, bent, TOP display panel with narrow bezel; typical brightness: 250 nits The display panel cable is available using the following spare part numbers: N09650-001: For use on computer models equipped with a display assembly with an OLED ●...
  • Page 57 If you need to remove the webcam/microphone module: Remove the display bezel. Remove the display panel assembly. Release the webcam/microphone module cable from the retention clip (1) that is built into the display back cover. Detach the webcam/microphone module cable (2) from the display panel. (The webcam/microphone module cable is attached to the display back with double-sided adhesive.) Detach the webcam/microphone module (3) from the display panel.
  • Page 58 Release the ZIF connector (1) to which the webcam/microphone module cable is connected, and then disconnect the webcam/microphone module cable (2) from the webcam/microphone module. The webcam/microphone module is available using spare part number N09654-001. The webcam/microphone module cable is available using spare part number N09651-001. Before replacing the webcam/microphone module, thoroughly clean all gasket adhesive residue from the display panel assembly before installing a new gasket.
  • Page 59 Release the grounding tape (1) that secures the right hinge to the display back cover. Remove the six Phillips M2.5 × 2.8 broad head screws (2) that secure the hinges to the display back cover. Remove the hinges (3). The display hinges are available using spare part number N09646-001. If you need to remove the hinge covers, remove the two Phillips M2.0 ×...

  • Page 60: Heat Sink

    Remove the hinges. Release the wireless antenna cables from the routing channels (1) that are built into the display back cover. Release the wireless antenna cables from the retention clip (2) that is built into the display back cover. Detach the wireless antenna transceivers (3) from the display back cover. (The wireless antenna transceivers are attached to the display back cover with double-sided adhesive.) Remove the wireless antenna.
  • Page 61 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 36). Remove the solid-state drive (see Solid-state drive on page 37).

  • Page 62: System Board

    Reverse this procedure to install the heat sink. System board To remove the system board, use these procedures and illustrations. IMPORTANT: After replacing the system board, it is necessary to download and run the service tool to update the new ambient light sensor (ALS) data to the system BIOS. Please search for the related Service Advisory in WISE for details.
  • Page 63 Remove the solid-state drive (see Solid-state drive on page 37). Remove the fan (see System fan on page 43). Remove the heat sink (see Heat sink on page 54). When you replace the system board, be sure to remove the following components from the defective system board and install them on the replacement system board: Memory modules (see Memory modules on page...
  • Page 64 Release the ZIF connector (8) to which the touchpad cable is connected, and then disconnect the touchpad cable from the system board. Remove the nine Phillips M2.0 × 3.4 screws (1) that secure the system board to the computer. Remove the Phillips M2.0 × 4.1 screw (2) that secures the system board to the computer. Release the solid-state drive housing (1) from molding that is built into the top cover/keyboard.

  • Page 65: Speakers

    Slide the system board (5) up and to the left at an angle to remove it. When removing the system board, be sure to take note of the location of the I/O bracket (6). This bracket may become dislodged when the system board is removed. Reverse this procedure to install the system board.

  • Page 66: Touchpad Cable

    Remove the speakers (3) from the computer. When removing the speakers, make note of the location of the two rubber isolator locations (4). The absence of or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. Touchpad cable To remove the touchpad cable, use this procedure and illustration.

  • Page 67: Touchpad

    Detach the touchpad cable (3) from the top cover/keyboard. (The touchpad cable is attached to the top cover/keyboard with double-sided adhesive.) Remove the touchpad cable. Reverse this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-12 Touchpad descriptions and part numbers Description...

  • Page 68: Top Cover/Keyboard

    Remove the three Phillips M2.0 × 2.4 broad head screws (2) that secure the touchpad to the computer. Remove the four Phillips M1.5 × 2.7 screws (3) that secure the touchpad and touchpad bracket to the computer. Remove the touchpad bracket (4) from the computer. The touchpad bracket is not available as a spare part component.
  • Page 69 Table 5-14 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Denmark, Finland, and -DH1 Latin America -161 Taiwan -AB1...

  • Page 70: 6  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 71: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 72: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 73: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 74: 7  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type of ▲...

  • Page 75: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 76: Changing The Computer Boot Order

    HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 77: 8  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 78: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 79: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 80: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code ▲ that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 81: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
  • Page 82 ● mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 83: 9  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 84: 39.6 Cm (15.6 In) Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 85: Solid-State Drive Specifications (Sata-3)

    Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Weight < 10 g < 10 g < 10 g Interface type PCIe PCIe PCIe Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms Access times, logical 0.1 ms 0.1 ms...

  • Page 86: 10  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 87 During the reboot, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs , and then select Asset Tracking Number.

  • Page 88: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical System managed solely by the Controller.
  • Page 89 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...

  • Page 90: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 91 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 92: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 93: 11  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 95 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SVT/SJT or equivalent, No.

  • Page 96: 12  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 97: Index

    31 Display Tape Kit, spare part spare part numbers 22, 54 disinfecting 30 number 22 audio-out (headphone)/audio-in HP Easy Clean 29 (microphone) combo jack, removing dirt and debris 29 identifying 7 components electrostatic discharge (ESD) 25, 26...
  • Page 98 2 removal 53 camera 8 pen, spare part numbers 23 spare part numbers 22, 53 camera privacy 11 pointing device, product HP Hubs Launcher (select products caps lock 11 description 3 only) microphone mute 11 ports identifying 12...
  • Page 99 25, 31 security 3 spare part country codes 62 sensors 3 speaker serviceability 3 removal 59 USB SuperSpeed port with HP Sleep storage 2 spare part number 59 and Charge, identifying 5 video 2 speakers 13 USB SuperSpeed port, identifying 6...
  • Page 100 removal 41 spare part numbers 19, 41 WLAN module antenna removal 53 spare part numbers 54 WLAN module shield removal 41, 57 spare part number 19, 41, 57 workstation guidelines 25 Index...

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