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Related Manuals for HP Pavillion 15-EC1001NA
Summary of Contents for HP Pavillion 15-EC1001NA
- Page 1 User Guide...
- Page 2 Windows is either a registered trademark or bound by the terms of the HP End User License Not all features are available in all editions or trademark of Microsoft Corporation in the Agreement (EULA).
- Page 3 Safety warning notice To reduce the possibility of heat-related injuries or of overheating the computer, do not place the WARNING! computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Airplane mode key ......................16 Operating system controls ..................... 16 Connecting to a WLAN ........................17 Using HP Mobile Broadband (select products only) ................18 Using GPS (select products only) ...................... 18 Using Bluetooth wireless devices (select products only) ..............18 Connecting Bluetooth devices .................. - Page 6 Running on battery power ........................... 31 Using HP Fast Charge (select products only) ..................31 Displaying battery charge ......................... 31 Finding battery information in HP Support Assistant (select products only) ........32 Conserving battery power ......................... 32 Identifying low battery levels ......................32 Resolving a low battery level ......................
- Page 7 Using antivirus software ........................41 Using firewall software ........................41 Installing software updates ..........................42 Using HP Device as a Service (select products only) ................... 42 Securing your wireless network .......................... 42 Backing up your software applications and information ..................42 Using an optional security cable (select products only) ..................
- Page 8 Backing up information and creating recovery media ..................50 Using Windows tools ......................... 50 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..50 Restoring and recovery ............................51 Restoring, resetting, and refreshing using Windows tools .............. 51 Recovering using HP Recovery media ....................
- Page 9 Accessibility for HP products ..................57 Standards and legislation ............................ 58 Standards ............................58 Mandate 376 – EN 301 549 .................... 58 Web Content Accessibility Guidelines (WCAG) ..............58 Legislation and regulations ......................58 Useful accessibility resources and links ......................59 Organizations ............................
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Page 11: Getting Started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices... -
Page 12: More Hp Resources
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. -
Page 13: Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲... -
Page 14: Right Side
When a device is connected to the jack, the computer NOTE: speakers are disabled. Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. For information about HP 3D DriveGuard, see Using HP NOTE:... -
Page 15: Left Side
● Power connector Connects an AC adapter. USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. -
Page 16: Display
The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions... - Page 17 Table 2-3 Display components and their descriptions (continued) Component Description To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Display...
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Page 18: Keyboard Area
Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. To turn on the touchpad: Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the touchpad button. -
Page 19: Lights
Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● Blinking (select products only): The computer is in the ● Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components. Off: Depending on your computer model, the computer is ●... -
Page 20: Button And Speakers
Button and speakers Table 2-6 Button and speakers and their descriptions Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. -
Page 21: Special Keys
Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. Pressing the Windows key again will close the Start NOTE: menu. -
Page 22: Action Keys
Action keys The action keys on your computer perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table. To use an action key, press and hold the key. ▲... -
Page 23: Bottom
Table 2-8 Action keys and their descriptions (continued) Icon Description Mutes the microphone. Turns the touchpad on or off. Turns the airplane mode and wireless feature on or off. The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. -
Page 24: Rear
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Model number Product ID Serial number Warranty period... - Page 25 Table 2-12 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.
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Page 26: Connecting To A Network
In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network ●... -
Page 27: Connecting To A Wlan
Connecting to a WLAN When you are setting up Internet access in your home, you must establish an account with an NOTE: Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. -
Page 28: Using Hp Mobile Broadband (Select Products Only)
Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display. -
Page 29: Connecting To A Wired Network-Lan (Select Products Only)
Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth. Select your device from the list, and then follow the on-screen instructions. If the device requires verification, a pairing code is displayed. On the device you are adding, follow the NOTE: on-screen instructions to verify that the code on your device matches the pairing code. -
Page 30: Enjoying Entertainment Features
Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. -
Page 31: Connecting Headsets
Be sure that the external device is connected to the correct port on the computer, using the IMPORTANT: correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting video devices using an HDMI cable To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. -
Page 32: Setting Up Hdmi Audio
Connect the other end of the cable to the high-definition TV or monitor. Press to cycle through four display states: PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ●... -
Page 33: Using Data Transfer
Be sure that the external device is connected to the correct port on the computer, using the IMPORTANT: correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port... -
Page 34: Navigating The Screen
Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ●... -
Page 35: Two-Finger Pinch Zoom
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your ●... -
Page 36: Three-Finger Tap (Touchpad And Precision Touchpad)
Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select touchpad. -
Page 37: Three-Finger Swipe (Touchpad And Precision Touchpad)
Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows. -
Page 38: One-Finger Slide (Touch Screen)
One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●... -
Page 39: Managing Power
Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an IMPORTANT: unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. -
Page 40: Initiating And Exiting Hibernation (Select Products Only)
Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. Right-click the Power icon , and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways: Power button—Under Power and sleep buttons and lid settings (wording may vary by product),... -
Page 41: Using The Power Icon And Power Options
±10%. When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. -
Page 42: Finding Battery Information In Hp Support Assistant (Select Products Only)
– or – Select the question mark icon in the taskbar. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: HP Battery Check ●... -
Page 43: Resolving A Low Battery Level
Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). Type support in the taskbar search box, and then select the HP Support Assistant app. - Page 44 When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery ● When you connect the computer to external power: The battery begins to charge. ● The Power icon changes appearance. ● When you disconnect external power: The computer switches to battery power.
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Page 45: Maintaining Your Computer
Type disk in the taskbar search box, and then select Disk Cleanup. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: You drop the computer. -
Page 46: Identifying Hp 3D Driveguard Status
(select products only), or both is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. -
Page 47: Cleaning Procedures
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes ● Avoid strong cleaning solvents or germicidal wipes that can permanently damage your IMPORTANT: computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide, naphtha, and hydrocarbon solvents are not included in the product. - Page 48 Back up your information to an external drive. – Remove all discs and all external media cards, such as memory cards. – Turn off and then disconnect all external devices. – Shut down the computer. – Take a backup of your information. Keep the backup separate from the computer. ●...
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Page 49: Securing Your Computer And Information
Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. -
Page 50: Setting Setup Utility (Bios) Passwords
Setting Setup Utility (BIOS) passwords Table 8-2 Types of BIOS passwords and their functions Password Function Administrator password Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot ● access Setup Utility (BIOS). Power-on password Must be entered each time you turn on or restart the ●... -
Page 51: Using Windows Hello (Select Products Only)
For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 52: Installing Software Updates
Using HP Device as a Service (select products only) HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. -
Page 53: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 54: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any NOTE: software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 55: 10 Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 56: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 57: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. -
Page 58: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a NOTE: server. - Page 59 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
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Page 60: 11 Backing Up, Restoring, And Recovering
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery. -
Page 61: Restoring And Recovery
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see... -
Page 62: Using Hp Sure Recover (Select Products Only)
Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software. -
Page 63: 12 Specifications
DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. Operating voltage and current varies by platform. -
Page 64: Operating Environment
Operating environment Table 12-2 Operating environment specifications Factor Metric U.S. Temperature Operating 41°F to 95°F 5°C to 35°C Nonoperating –20°C to 60°C –4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating –50 ft to 10,000 ft... -
Page 65: 13 Electrostatic Discharge
13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. -
Page 66: 14 Accessibility
14 Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world. -
Page 67: Finding The Best Assistive Technology
HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation—a variety of assistive technologies make HP products easier to use. -
Page 68: Standards And Legislation
Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) ● Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. -
Page 69: Useful Accessibility Resources And Links
The following organizations might be good resources for information about disabilities and age-related limitations. This is not an exhaustive list. These organizations are provided for informational purposes only. HP NOTE: assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP. -
Page 70: Hp Links
Time. Customers with other disabilities or age-related limitations who have questions about technical support ● or accessibility of HP products, choose one of the following options: Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. –... -
Page 71: Index
4 initiating 30 connecting to a network 16 high-definition devices, connecting backing up software and connecting to a wireless network 16 information 42 connecting to a WLAN 17 HP 3D DriveGuard 35 backup, creating 50 connecting to LAN 19 Index... - Page 72 HP Assistive Policy 56 num lock 11 HP Device as a Service (HP DaaS) 42 touchpad 13 passwords HP Fast Charge 31 Windows 11 Setup Utility (BIOS) 40 HP Mobile Broadband Windows 39 activating 18 pause action key 12 labels...
- Page 73 3 unresponsive system 30 software updates, installing 42 updating programs and drivers 36 sound. See audio USB port with HP Sleep and Charge, sound settings, using 21 identifying 5 speaker volume action keys 12 USB SuperSpeed port, identifying 5...