HP Pavilion 15-eg3057ng Maintenance And Service Manual
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HP Pavilion 15-eg3057ng Maintenance And Service Manual

HP Pavilion 15-eg3057ng Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Pavilion 15-eg3057ng

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Core, Iris, Optane, and vPro bound by the terms of the HP End User License Not all features are available in all editions are trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Preventing electrostatic damage to equipment .....................27 Personal grounding methods and equipment ......................27 Grounding the work area ............................28 Recommended materials and equipment.......................28 Cleaning your computer ..............................29 Enabling HP Easy Clean (select products only) .......................29 Removing dirt and debris from your computer.......................29...
  • Page 5 Backing up information and creating recovery media ....................65 Using Windows tools for backing up ........................65 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......65 Restoring and recovering your system ...........................65 Creating a system restore ............................66 Restoring and recovery methods ..........................66...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....69 Downloading HP PC Hardware Diagnostics Windows .....................69 Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........69 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........69 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..69...

  • Page 7: 1  Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion 15 Laptop PC Model numbers: 15-eg1000 - 15-eg1999 CTO model number: 15t-eg100 Processors Intel® processors Intel Core® i7-1195G7 (2.9 GHz, turbo up to 5.0 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 12 W) Intel Core i5-1155G7 (2.5 GHz, turbo up to 4.5 GHz, 4 cores, 3200 MHz, 12 MB L3 cache, 12 W)
  • Page 8 Supports Alexa Supports Cortana (far field) Supports XiaoWei HP Wide Vision HD Camera: indicator LED, USB 2.0, back-illuminated sensor (BSI), f2.0, wide dynamic range (WDR), 88° wide field-of-view (WFOV) 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Wireless Compatible with Miracast®...
  • Page 9 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4 out up to 4096 × 2304 @ 60 Hz through adapter; HDMI 2.0 out up to 3840 × 2160 @ 60 Hz with HDCP 2.2 through adapter) USB 3.2 Gen 1 Type-A (2)
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 11 Home 64 Windows 11 Home 64 Chinese Market CPPP Windows 11 Home 64 High-end Chinese Market CPPP Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language Africa Market Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market...

  • Page 11: 2  Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Security cable slot...

  • Page 12: Left Side

    Left side Identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

  • Page 13: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ■ Keyboard area Keyboards can vary by language.

  • Page 15: Touchpad Settings And Components

    Touchpad settings and components Learn the touchpad settings and components Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 16: Lights

    Lights Identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on.
  • Page 17 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and follow the on-screen instructions.

  • Page 18: Special Keys

    Table 2-6 Button, vent, and fingerprint reader and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ●...

  • Page 19: Bottom

    Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 21 Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name...
  • Page 22 Table 2-11 Service label components (continued) Component Model number Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2  Getting to know your computer...

  • Page 23: 3  Illustrated Parts Catalog

    Use this table to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Keyboard/top cover For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Luminous gold, no fingerprint reader, not backlit M76649-001 ● Light teal, fingerprint reader, backlit M76650-001 ● Light teal, fingerprint reader, not backlit M76651-001 ● Light teal, no fingerprint reader, backlit M76652-001 ●...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB solid-state drive + 32 GB Optane memory L85374-005 512 GB, PCIe L85364-005 512 GB solid-state drive + 32 GB Optane memory L85366-005 256 GB, PCIe L85354-005 256 GB solid-state drive + 16 GB Optane memory L85356-005...
  • Page 27 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel Ceramic white M33441-001 Fog blue M33442-001 Forest teal M33443-001 Natural silver M33444-001 Warm gold M33445-001 Display panel (includes display panel adhesive and display bezel adhesive) Antiglare, UWVA, FHD, 250 nits M16339-001 Antiglare, UWVA, FHD, 300 nits...

  • Page 28: Cables

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel cable (includes display panel adhesive and display bezel adhesive) For use with nontouch panels M08907-001 For use with touch screen panels M08906-001 Display back cover (includes display bezel adhesive) Ceramic white M08898-001 Fog blue...

  • Page 29: Miscellaneous Parts

    Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W HP Smart AC adapter (non-power correction factor [PFC], 3 pin, 4.5 mm) 710412-001 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850 45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim)
  • Page 30 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 United Kingdom L19373-001 Chapter 3  Illustrated parts catalog...

  • Page 31: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 32: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 33: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 36: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Caring for wood veneer (select products only)
  • Page 38 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 39 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 40: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 50 screws when you service the parts described in this chapter.
  • Page 41 Table 5-1 Bottom cover description and part number (continued) Description Spare part number Rubber feet, forest teal M08895-001 Rubber feet, natural silver M08896-001 Rubber feet, warm gold M08897-001 Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 42: Battery

    Starting near the hinges, use a plastic tool (1) to release the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Spare part number 3 cell, 41 Whr, Li-ion battery...

  • Page 43: Wlan Module

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 44 Table 5-3 WLAN module descriptions and part numbers (continued) Description Spare part number Mediatek MT7921 Wi-Fi 6 Bluetooth 5.2 WLAN M74879-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 45: Solid-State Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration.

  • Page 46: Memory Modules

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-5 Memory module descriptions and part numbers Description...

  • Page 47: Usb Board

    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).

  • Page 48: Speakers

    Table 5-6 USB board description and part number Description Spare part number USB board M16335-001 USB board cable M08870-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (Bottom cover on page 34).

  • Page 49: Fingerprint Reader (Select Products Only)

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the bottom cover (Bottom cover on page 34). Remove the battery (see Battery on page 36). Remove the speakers: Disconnect the speaker cable from the system board (1). Remove the Phillips M2.0 ×...

  • Page 50: Fan

    Remove the bottom cover (Bottom cover on page 34). Remove the battery (see Battery on page 36). Remove the right speaker (see Speakers on page 42). Remove the fingerprint reader: Disconnect the cable from the ZIF connector on the fingerprint reader board (1). Remove the Phillips M2.0 ×...
  • Page 51 Remove the battery (see Battery on page 36). Remove the fan: UMA models: Remove the three Phillips M2.0 × 3.0 screws (1) that secure the fan to the computer. Disconnect the fan cable from the system board (2). Remove the fan from the computer (3). Discrete models: Remove the six Phillips M2.0 ×...

  • Page 52: Heat Sink

    Remove the fans from the computer (3). Reverse this procedure to install the fans. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-10 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with UMA graphics memory M08944-001 Heat sink for use in models with discrete graphics memory M16352-001...
  • Page 53 Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the integrated system board processor (1) and the heat sink (2).
  • Page 54 Discrete models: In the order indicated on the heat sink, remove the five Phillips M2.0 × 2.0 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 55: System Board

    Reverse this procedure to install the heat sink. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system System board for use in models with UMA graphics memory:...
  • Page 56 Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 36). Remove the fan (see Fan on page 44). When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: Memory modules (see Memory modules on page...

  • Page 57: Touchpad

    Remove the Phillips M2.0 × 2.0 screw (2) that secures the system board to the computer. Lift the left side of system board (3), and then pull the system board left and away from the connectors to remove it from the computer (4). Reverse this procedure to install the system board.
  • Page 58 Remove the touchpad: Remove the four Phillips M2.0 × 2.0 screws (1) from the touchpad bracket, and then remove the bracket from the computer (2). Remove the black protective tape from on top of the screws (1). Hold the keyboard cable up to allow access to the screws (2). Remove the three broadhead Phillips M2.0 ×...

  • Page 59: Power Connector Cable

    Pull the touchpad away from the bottom of the computer, and then remove it from the computer (4). Reverse this procedure to install the touchpad. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-13 Power connector cable description and part number Description Spare part number...

  • Page 60: Display Assembly

    Remove the power connector cable from the computer (5). Reverse this procedure to install the power connector cable. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: The display assembly is available as a spare part at the subcomponent level. For display assembly spare part information, see the individual removal subsections.
  • Page 61 Release the WLAN antenna cables from the retention clips (3). Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer. Open the display to open the hinges (2). Separate the display from the computer (3). If you need to remove the display bezel: Display assembly...
  • Page 62 Use a flat, nonmarking tool (1) to release the top edge of the display bezel (2) from the display assembly. Release the left and right edges of the display bezel (3) from the display assembly. Release the bottom edge of the display bezel (4) from the display assembly. Remove the display bezel (5) from the display assembly.
  • Page 63 M16339-001: Antiglare, UWVA, FHD, 250 nits M16340-001: Antiglare, UWVA, FHD, 300 nits M16337-001: Antiglare, SVA, FHD, 250 nits M16342-001: BrightView, UWVA, FHD, Touch-On Panel (TOP), 250 nits M16341-001: BrightView, UWVA, HD, 250 nits Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.
  • Page 64 If you need to remove the camera module: Use a tool to detach the camera module (1) from the display back cover. (The module is attached with double-sided adhesive.) Disconnect the cable from the module (2). Note that the cable routes under module. The camera module is available as spare part number M08908-001.
  • Page 65 Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge. Remove the three Phillips M2.0 × 2.5 screws (2) from the bottom of each hinge. Remove the Phillips M2.0 × 3.0 screw (3) from the inside-bottom of each hinge. Remove the display hinges from the display back cover (4).

  • Page 66: Top Cover With Keyboard

    Reverse this procedure to reassemble and replace the display assembly. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
  • Page 67 Table 5-14 Top cover with keyboard descriptions and part numbers (continued) Description Spare part number Top cover with keyboard, light teal, no fingerprint reader, not backlit M08929-xx1 For use in models without a card reader Top cover with keyboard, natural silver, fingerprint reader, backlit M76638-001 Top cover with keyboard, natural silver, fingerprint reader, not backlit M76639-001...

  • Page 68: 6  Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 69: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 70 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 71: 7  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches ■...

  • Page 72: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 73: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 74: 8  Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 75: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 76: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 77: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 78: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 79 Select Advanced, and then select Settings. Make your customization selections. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Customizing Remote HP PC Hardware Diagnostics UEFI settings...

  • Page 80: 9  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 81: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Surface treatment Antiglare (FHD panels) BrightView (HD, FHD panel) Brightness 220 nits 250 nits 300 nits Viewing angle UWVA Backlight WLED...

  • Page 82: Solid-State Drive Specifications (Sata-3)

    Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive.

  • Page 83: 10  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 84 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 85: 11  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 86: Index

    22 illustrated 21 power 12, 13 display components 7 spare part number 21 right touchpad 9 display panel HP PC Hardware Diagnostics UEFI illustrated 21 downloading 71 product description 1 failure ID code 70 cables spare part number 21...
  • Page 87 66 power button, identifying 12, 13 USB flash drive 66 power connector recovery media 65 labels identifying 6 creating using HP Cloud Recovery Bluetooth 14 power connector cable Download Tool 65 regulatory 14 illustrated 17 creating using Windows serial number 14...
  • Page 88 speaker USB Type-C power connector and illustrated 17 SuperSpeed 10 Gbps port with removal 42 DisplayPort output, spare part number 17 identifying 6 spare part numbers 42 special keys identifying 12 video, product description 2 using 12 specifications computer 74 Windows display 74 backup 65...

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