Related Manuals for HP Pavilion Gaming 15 Series
Summary of Contents for HP Pavilion Gaming 15 Series
- Page 1 Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel, Core, available on your computer. computer, you agree to be bound by the terms and Optane are trademarks of Intel Corporation of the HP End User License Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ....................................1 2 External component identification ................................. 4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 6 Display ......................................7 Keyboard area ................................... 8 Touchpad ................................8 Lights .................................. - Page 6 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............79 Downloading Remote HP PC Hardware Diagnostics UEFI ................79 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 79 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 79...
- Page 7 Backing up information and creating recovery media ..................... 83 Using Windows tools ............................83 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..83 Restoring and recovery ................................. 84 Restoring, resetting, and refreshing using Windows tools ................. 84 Recovering using HP Recovery media ......................
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Page 9: Product Description
Product components and descriptions Category Description Product Name HP Pavilion Gaming 15 Laptop PC (model numbers 15-dk0000 through 15-dk0999; CTO model number 15t- dk000) Processors Intel™ Core® i7-9750H 2.6-GHz (turbo up to 4.5-GHz) processor (2666-MHz FSB, 12-MB L3 cache, six cores, 45 W) Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz FSB, 8-MB L3 cache, six cores, 45 W) - Page 10 Intel 9560 ac 2×2 MU-MIMO + Bluetooth® 5.0 M.2 non-vPro MIPI+BRI WW with two antennas Realtek RTL8822BE ac 2×2 MU-MIMO + Bluetooth 4.2 M.2 PCI-e WW with two antennas External media cards HP MultiFormat microSD® media card reader Internal card expansion One M.2 slot for solid-state drive One M.2 slot for WLAN module...
- Page 11 200-W HP Smart AC adapter (PFC, slim, 4.5-mm) – 150-W HP Smart AC adapter (PFC, slim, 4.5-mm) – – 135-W HP Smart AC adapter (PFC, RC, slim, 4.5-mm) ● Support for 1.00-m power cords with a C13 or C5 connectors Operating system ●...
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Page 12: External Component Identification
External component identification The computer features top-rated components. This chapter provides details about the computer components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. -
Page 13: Right Side
Component Description Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. -
Page 14: Left Side
● ● Amber: Activity is occurring on the network. USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off,charges most products such as a cell phone, camera, activity tracker, or smartwatch. -
Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display... -
Page 16: Keyboard Area
Keyboard area Touchpad Table 2-4 Keyboard components and descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse. -
Page 17: Lights
Lights Table 2-5 Light components and their descriptions Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components.of power. -
Page 18: Button And Speakers
Button and speakers Table 2-6 Button and speakers components and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. -
Page 19: Special Keys
Special keys Table 2-7 Special key components and descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. -
Page 20: Bottom
Bottom Table 2-8 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 21: Labels
Locate this information before contacting support. The service label will resemble the example shown below: Table 2-9 Service label components and descriptions Item Component HP product name Model number Product identification Serial number Warranty period Labels... -
Page 22: Illustrated Parts Catalog
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. NOTE: Details about the computer, including model number, serial number, product identification, and length of warranty, are on the service tag at the bottom of the computer. - Page 23 Table 3-1 Computer component descriptions and spare part information Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover with backlight (includes backlight cable and keyboard cable): In acid green finish: For use in Belgium L57593-A41...
- Page 24 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in the Czech Republic and Slovakia L57593-FL1 For use in Denmark, Finland, and Norway L57593-DH1 For use in France and Africa L57593-FM1 For use in Germany L57593-041 For use in Greece L57593-151...
- Page 25 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Hungary L57594-211 For use in Israel L57594-BB1 For use in Italy L57594-061 For use in Japan L57594-291 For use in Latin America L57594-161 For use in the Netherlands L57594-331...
- Page 26 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Germany L57595-041 For use in Greece L57595-151 For use in Hungary L57595-211 For use in Israel L57595-BB1 For use in Italy L57595-061 For use in Japan L57595-291 For use in Latin America...
- Page 27 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use only on computer models equipped with an NVIDIA GeForce GTX 1660Ti L57171-001 graphics controller For use only on computer models equipped with an NVIDIA GeForce GTX 1650 L57170-001 graphics controller For use only on computer models equipped with an NVIDIA GeForce GTX 1050...
- Page 28 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz L58863-001 FSB, 8-MB L3 cache, six cores, 45 W), an NVIDIA GeForce GTX 1050 graphics controller with 4-GB of discrete memory, and a non-Windows 10 operating system Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz L58862-601...
- Page 29 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number 1-TB, 7200-rpm, 7.2-mm L06427-855 1-TB, 5400-rpm, 7.2-mm L30422-005 (16b) Hard drive bracket (not available as a spare part) (16c) Hard drive cable L56898-001 (17) Battery (3-cell, 52-Wh, 4.55-Ah, Li-Ion, includes cable) L48495-005 (18) Bottom cover (includes shielding, heat sink grounding pads, and the RJ-45 cover):...
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Page 30: Display Components
Display components Table 3-2 Display component descriptions and spare part information Item Component Spare part number Display bezel L58774-001 Webcam/microphone module (includes double-sided adhesive) L56916-001 Display panel: 15.6-in, UHD (3840×2160), AntiGlare, WLED, LCD, UWVA, 72, 340, eDP 1.3+PSR, ultraslim L56920-001 15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 72, 300, eDP 1.4+PSR, ultraslim, L56919-001 144-MHz... - Page 31 Table 3-2 Display component descriptions and spare part information (continued) Item Component Spare part number 15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 72, 300, eDP 1.2, ultraslim L56918-001 15.6-in, FHD, (1920×1080), AntiGlare, WLED, LCD, UWVA, 45, 250, slim L56917-001 Display panel cable: 40-pin L58775-001 30-pin...
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Page 32: Miscellaneous Parts
Spare part number AC adapter: 200-W HP Smart AC adapter (PFC, slim, 4.5-mm) L00818-850 150-W HP Smart AC adapter (PFC, slim, 4.5-mm) L32661-001 135-W HP Smart AC adapter (PFC, RC, slim, 4.5-mm) L15534-001 HP HDMI–to–VGA adapter 701943-001 HP optical drive 747080-001 Power cord (C13 connector, 1.00-m, premium with sticker):... - Page 33 Table 3-3 Miscellaneous components and descriptions (continued) Component Spare part number For use in North America L19367-001 For use in the People’s Republic of China L19368-001 For use in South Africa L19369-001 For use in South Korea L19366-001 For use in Switzerland L19370-001 For use in Taiwan L19372-001...
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Page 34: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 35: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 36: Electrostatic Discharge Damage
Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 37: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... -
Page 38: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. -
Page 39: Removal And Replacement Procedures
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 71 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. -
Page 40: Bottom Cover
Bottom cover NOTE: The bottom cover spare part kit includes shielding, fan/heat sink assembly grounding pads, and the RJ-45 cover. Table 5-1 Bottom cover description and spare part number information Description Spare part number For use only on computer models in acid green and ultraviolet finish L65255-001 For use only on computer models in ghost white finish L56892-001... - Page 41 Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Component replacement procedures...
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Page 42: Memory Module
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers, and then click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search. - Page 43 Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
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Page 44: Battery
Battery Table 5-3 Battery description and spare part number information Description Spare part number 3-cell, 52-Wh, 4.55-Ah, Li-Ion battery (includes cable) L48495-005 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 45 Table 5-4 Hard drive description and spare part number information Description Spare part number 2-TB, 5400-rpm, 7.2-mm 912487-855 1-TB, 7200-rpm, 7.2-mm L06427-855 1-TB, 5400-rpm, 7.2-mm L30422-005 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
- Page 46 Remove the hard drive brackets (3). The hard drive brackets are not available as a spare part. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures...
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Page 47: Wlan Module
WLAN module Table 5-5 WLAN module description and spare part number information Description Spare part number Intel 9560 ac 2×2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW with two antenna L22634-005 Realtek RTL8822BE ac 2×2 MU-MIMO + Bluetooth 4.2 M.2 PCI-e WW with two antenna 924813-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module... - Page 48 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures...
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Page 49: Solid-State Drive
Solid-state drive Table 5-6 Solid-state drive description and spare part number information Description Spare part number 512-GB, 2280, PCIe-3×2×2, NVMe, solid-state drive + 32-GB 3D XPoint L56896-001 512-GB, PCIe-3×4 solid-state drive L57003-001 512-GB, 2280, PCIe, NVMe, solid-state drive L568985-001 256-GB, M.2 2280, PCIe-3×4, NVMe, solid-state drive with TLC L56894-001 256-GB, PCIe-3×2 solid-state drive L57002-001... - Page 50 Remove the solid-state drive (4) by pulling it away from the connector at an angle. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures...
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Page 51: Usb/Audio Board Cable
USB/audio board cable NOTE: The USB/audio board cable is available using spare part number L56903-001. Before removing the USB/audio board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 52: Hinge Trunks
Hinge trunks Table 5-7 Hinge trunks description and spare part number information Description Spare part number Hinge trunks (2) L56911-001 Before removing the hinge trunks, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 53: Fan Brackets
Fan brackets NOTE: The fan brackets are not available as a spare part. Before removing the fan brackets, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 54: Fan/Heat Sink Assembly
Fan/heat sink assembly NOTE: The thermal grease and thermal pads must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is available using the following spare part number: L65923-001 –... - Page 55 Release the display panel cable (5) from the retention clips built into the left fan. Remove the two Phillips M2.0×4.5 screws (1) that secure the fan/heat sink assembly to the system board. Remove the seven Phillips M2.0×3.8 screws (2) that secure the fan/heat sink assembly to the system board.
- Page 56 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Thermal grease is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Replacement thermal grease is available in the Thermal Grease Replacement Kits, spare part numbers L65923-001 (includes Liquid Metal thermal grease and normal thermal grease) and L65268-001 (includes only normal thermal grease).
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Page 57: Usb/Audio Board
USB/audio board NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio board cable is available using spare part number L56903-001. Table 5-9 USB/audio board description and spare part number information Description Spare part number USB/audio board (includes 2 USB ports and 1 audio combo jack) L56902-001 Before removing the USB/audio board, follow these steps:... - Page 58 Remove the USB/audio board (3). Reverse this procedure to install the USB/audio board and cable. Chapter 5 Removal and replacement procedures...
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Page 59: Power Connector Cable
Power connector cable Table 5-10 Power connector cable description and spare part number information Description Spare part number Power connector cable (includes AC adapter and battery light) L56904-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 60 Remove the power connector cable (4). Reverse this procedure to install the power connector cable. Chapter 5 Removal and replacement procedures...
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Page 61: Touchpad Cable
Touchpad cable NOTE: The touchpad cable is available using spare part number L56906-001. Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 62: Touchpad
Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L56906-001. Table 5-11 Touchpad description and spare part number information Description Spare part number Touchpad (includes touchpad bracket) L56905-001 Before removing the touchpad, follow these steps: Shut down the computer. - Page 63 Remove the touchpad (5). Reverse this procedure to install the touchpad and cable. Component replacement procedures...
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Page 64: System Board
System board NOTE: The thermal grease and thermal pads must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is available using the following spare part number: L65923-001 –... - Page 65 Table 5-12 System board description and spare part number information (continued) Description Spare part number Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz FSB, 8-MB L3 L58862-601 cache, six cores, 45 W), an NVIDIA GeForce GTX 1050 graphics controller with 3-GB of discrete memory, and the Windows 10 operating system Equipped with an Intel Core i5-9300H 2.4-GHz (turbo up to 4.1-GHz) processor (2666-MHz FSB, 8-MB L3 L58862-001...
- Page 66 Release the ZIF connector (10) to which the power button board cable is connected, and then disconnect the power button board cable from the system board. Remove the three Phillips M2.0×3.8 screws (1) that secure the system board to the keyboard/top cover. Remove the Phillips M2.0×4.8 screw (2) that secures the system board to the keyboard/top cover.
- Page 67 Remove the system board (2) by sliding it up and to the left at an angle. Remove the system board. Reverse this procedure to install the system board. Component replacement procedures...
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Page 68: Speakers
Speakers Table 5-13 Speakers description and spare part number information Description Spare part number Speaker Kit (includes left and right speakers, cables, and rubber isolator) L56909-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 69 Remove the speakers (3). NOTE: When removing the speakers, make note of the location and condition of the rubber isolator (4). This isolator is critical to the performance of the speakers. The absence of this isolator or damage to it can degrade the speakers performance.
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Page 70: Power Button Board
Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number L56908-001. Table 5-14 Power button board description and spare part number information Description Spare part number In acid green finish... - Page 71 Remove the power button board (4) and cable. Reverse this procedure to install the power button board and cable. Component replacement procedures...
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Page 72: Power Button Board Cable
Power button board cable NOTE: The power button board cable is available using spare part number L56908-001. Before removing the power button board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 73: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 74 Slide the display assembly (2) away from the keyboard/top cover and remove the display assembly. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly.
- Page 75 Remove the display hinges (2). The display hinges are available using spare part number L56910-001. If it is necessary to replace the display panel: Remove the display bezel. Remove the display hinges. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module. Use a pair of tweezers or similar thin tool to grasp the pull-to-release adhesive tabs (2) in the lower left and right corners of the display panel.
- Page 76 If it is necessary to replace the display panel cable: Remove the display bezel. Remove the display hinges. Remove the display panel. CAUTION: Before placing the display panel with the panel facing down, make sure there are no foreign objects (tools, screws, etc.) on the work surface. Failure to follow this caution can lead to damage to the display panel.
- Page 77 Remove the display panel cable (4). The display panel cable is available using spare part numbers L58775-001 (with 40-pin connector) and L56912-001 (with 30-pin connector). If it is necessary to replace the webcam/microphone module: Remove the display bezel. Remove the display hinges. Remove the display panel.
- Page 78 Detach the webcam/microphone module from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) The webcam/microphone module is available using spare part number L56916-001. If it is necessary to replace the wireless antenna: Remove the display bezel.
- Page 79 Remove the display brackets (3). The display brackets are not available as a spare part. Detach the wireless antenna transceivers (1) from the display back cover. Release the wireless antenna cables from the retention clips (2) and routing channels built into the top, left and right, and bottom edges of the display back cover.
- Page 80 Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...
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Page 81: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 82: Downloading A Bios Update
If the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 83: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first first first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 84: Downloading Hp Pc Hardware Diagnostics Windows
To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location. -
Page 85: Using Hp Pc Hardware Diagnostics Uefi
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 86: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 87: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. -
Page 88: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings
● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics. -
Page 89: Specifications
AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. - Page 90 Table 8-1 Computer specifications (continued) Metric U.S. 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.15 A – 120 W 19.5 V dc @ 6.9 A – 135 W 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.3 A –...
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Page 91: Backing Up, Restoring, And Recovering
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲... -
Page 92: Restoring And Recovery
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see... -
Page 93: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 94: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Table 10-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway... - Page 95 Table 10-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be on each element.
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Page 96: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 97: Index
22, 66 removal 44 bottom components 12 electrostatic discharge 28 spare part numbers 44 bottom cover equipment guidelines 30 HP HDMI–to–VGA adapter, spare part removal 32 esc key 11 number 24 spare part numbers 21, 32 Ethernet, product description 2 buttons... - Page 98 USB Type-C with HP Sleep and integrated numeric keyboard 11 Charge 6 right side components 5 num lock 11 USB with HP Sleep and Charge 6 RJ-45 jack 6 numeric keyboard 11 power button 10 RJ-45 status lights 6 Windows 11...
- Page 99 USB Type-C port with HP Sleep and Charge 6 USB/audio board removal 49 spare part number 20, 49 USB/audio board cable removal 43 spare part number 20, 43, 49 USB/audio with HP Sleep and Charge 6 vents 12 video, product description 2...