HP Kayak XA User Manual page 52

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4 Hewlett Packard Support and Information Services
Summary
Summary
The table below summarizes the services and support available from
HP or authorized resellers.
Service Covers Period
covered
Basic Parts and labor for HP Three years from
Warranty products: date of purchase.
first year on-site parts
& labor; second and
third year parts only.
HP Parts and labor for HP First three years. Next working day. One fee which
SupportPack products.
on-site
service
HP Support CD-ROM containing: Released
Assistant Product Manuals, quarterly.
Technical Information
and Product features.
Electronic Technical information, Anytime.
services drivers, utilities, tools
and diagnostics.
Technical Basic assistance for First year.
Phone PC Workstation
support setup, configuration,
start-up and
hardware diagnosis.
Lifeline Basic assistance for After first year.
phone PC Workstation
support setup, configuration,
start-up and
hardware diagnosis.
HP Network Advanced remote Annual contract. Business hours:
Phone-in technical support for
support multivendor
networked
environments.
Service Technical Support. Customer
Contracts defined.
44 English
Response Fee When
time available
Next working day No charge. At time of
for on-site. purchase.
Within 30 days
covers the three of purchase.
years.
N/A Annual Anytime.
subscription.
24-hour access. No charge. Anytime.
Business hours. No charge. At time of
purchase.
Business hours. Per- call fee, Anytime after
no time limit. first year.
Annual fee, or Anytime.
24-hour/ 7-day minimum fee
service also per incident.
available.
As required. Annual fee, or Anytime.
fee per incident.
Purchase
from
HP.
HP Authorized
reseller.
HP.
HP BBS,
WWW,
CompuServe,
America
Online.
HP.
HP.
HP Authorized
reseller.
Reseller.