Narrowing Down The Problem - Canon S400 User Manual

Before You Call for Help

Narrowing down the problem

If you are experiencing difficulties, try to narrow the problem down to one of these factors.
Printer problem
If the printer will not operate, or if the POWER light flashes orange and green alternately
with beeps, call the Canon Customer Care Center. Count the number of flashes and beeps.
(You may be asked for this information.)
Hardware problem other than the printer
If the printer is operating normally and the settings in the application program are also
correct, there may be a problem with a printer cable or in the computer system (for
example, memory, hard disk, or interface). Contact your computer manufacturer.
Application program problem
Problems that arise only when you use a particular application program are probably
caused by the application program. For details, consult the software company.
The problem may also be solved by installing the latest version of the printer driver.
Troubleshooting 358