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Solving Problems
Error Messages
Recovery Mode
Update Firmware
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how often this is required will vary according to the number of pages you print using the
borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this
replacement.
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper. Next, select
OK to clear the error.
Caution:
!
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
Important:
c
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Preventing Paper Jams
Check the following if paper jams occur frequently.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
"Environmental Specifications" on page 300
❏ Use the paper supported by this printer.
"Available Paper and Capacities" on page 259
❏ Follow paper handling precautions.
"Paper Handling Precautions" on page 27
❏ Load paper in the correct direction, and slide the edge guide against the edge of the paper.
"Loading Paper" on page 29
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Paper Gets Jammed
Preventing Paper Jams
Solutions
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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