HP Compaq dc7100 DT Reference Manual page 265

Solving Network Problems (Continued)
Problem
Diagnostics passes, but
the computer does not
communicate with the
network.
Diagnostics passes, but
the computer does not
communicate with the
network. (continued)
Network controller
stopped working when
an expansion board was
added to the computer.
Network controller stops
working without apparent
cause.
New network card will
not boot.
Cannot connect to
network server when
attempting Remote
System Installation.
System setup utility
reports unprogrammed
EEPROM.
Service Reference Guide, dc7100
Cause
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
The network controller
is not configured for this
computer.
Network controller
interrupt is shared with an
expansion board.
The network controller
requires drivers.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
The files containing the
network drivers are
corrupted.
The cable is not securely
connected.
The network controller is
defective.
New network card may be
defective or may not meet
industry-standard
specifications.
The network controller is
not configured properly.
Unprogrammed EEPROM.
361288-003
Solution
1. Make sure the network drivers
are loaded and that the driver
parameters match the
configuration of the network
controller.
2. Make sure the correct network
client and protocol is installed.
Select the Network icon in the
Control Panel and configure the
network controller.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
Reinstall the network drivers, using
the Restore Plus! CD.
Ensure that both ends of the cable
are securely attached to the correct
devices.
Replace the NIC.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
Flash the ROM.
D–23