HP Compaq dc7100 DT Getting Started Manual
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HP Compaq dc7100 DT Getting Started Manual

HP Compaq dc7100 DT Getting Started Manual

Business desktops
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Getting Started

HP Compaq Business Desktops
dc7100 Model
Document Part Number: 361200-001
May 2004
Use this guide after you have completed the steps detailed in the
Quick Setup guide (available in print and Adobe Acrobat PDF on
the Documentation CD). It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.

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  • Page 1: Getting Started

    Getting Started HP Compaq Business Desktops dc7100 Model Document Part Number: 361200-001 May 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide (available in print and Adobe Acrobat PDF on the Documentation CD). It will help you set up factory-provided software.
  • Page 2 Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    System ......2 Downloading Updates from the Microsoft Windows Update Web Site ......3 www.hp.com Contents...
  • Page 4 Contents Interpreting Diagnostic Lights and Audible Codes ..33 Ordering the Quick Troubleshooting Guide ..42 www.hp.com Getting Started...

  • Page 5: Installing & Customizing The Software

    60 minutes. If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. For complete operating system installation and configuration Getting Started Getting Started www.hp.com...

  • Page 6: Microsoft Security Updates

    Microsoft Security Updates This system has been delivered to you from the HP factory with Microsoft Critical updates loaded on your system and ready for installation that were available at the time of development. HP...

  • Page 7: Downloading Updates From The Microsoft Windows

    A list of updates will appear with all updates selected by default. It is recommended that you install all of the updates listed in this section. 6. Click on the Review and Install Updates link. Getting Started www.microsoft.com www.hp.com Getting Started www.microsoft.com...

  • Page 8: Accessibility

    Then select Yes to reboot the machine. Accessibility HP is committed to designing products, services, and programs with improved usability and accessibility for all customers. HP products with Microsoft Windows XP preinstalled, or that are XP Ready, are designed for accessibility.

  • Page 9: Customizing The Monitor Display

    To install the application, double-click the Setup Software icon on the desktop or the application launcher and select the Easy CD Creator and Direct CD option when prompted. Customizing the Monitor Display...

  • Page 10: Restoring The Software

    To reconfigure the power button to work in On/Off mode, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for more information about using the Computer Setup utility. www.hp.com Getting Started...

  • Page 11: Working With The Multibay

    ■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle with Care.” Getting Started www.hp.com Getting Started...

  • Page 12: Hot-Plugging" Or "Hot-Swapping" Multibay Drives

    If the computer is running a preinstalled operating system supplied by HP, you can insert or remove a diskette drive or a CD-ROM drive while the computer is on, off, or on standby.
  • Page 13 4. Position the computer on its side with the rubber pads on the bottom. (If the computer is being used in the tower configuration, remove the computer from the stand.) Getting Started www.hp.com Getting Started...
  • Page 14 Getting Started 5. Loosen the thumbscrew on the rear of the computer 1, slide the access panel toward the rear of the computer 2, then lift it off. Removing the Access Panel www.hp.com Getting Started...
  • Page 15 Computer Setup to disable it. 2. Turn off the computer properly through the operating system, then turn off any external devices. 3. Disconnect the power cord from the power outlet and the computer, and disconnect any external devices. Getting Started www.hp.com Getting Started...
  • Page 16 6. Push the tongue of the catch down 1 and slide the catch toward the right side of the computer 2 until it is disengaged. Releasing the MultiBay Security Catch 7. Replace the access panel. 8. Replace the stand, if desired. www.hp.com Getting Started...

  • Page 17: Removing A Drive From The Multibay

    4. Release the MultiBay security catch, if it has been engaged. Refer to Catch” on page 8 Getting Started “Engaging and Releasing the MultiBay Security for more information. www.hp.com Getting Started...

  • Page 18: Inserting A Drive Into The Multibay

    Getting Started 5. Slide the eject lever down (or towards the left of the computer, if the computer is in the desktop position) 1 to eject the drive 2 from the MultiBay. Removing a Drive from the MultiBay (shown with USDT in tower...
  • Page 19 3. With the top of the drive facing left (or up, when the computer is in the desktop position) and the drive connector facing the computer, slide the drive into the MultiBay and push firmly to ensure that the electrical connector is properly seated.

  • Page 20: Partitioning And Formatting A Multibay Hard Drive

    If the device does not start, ensure that the necessary device drivers are installed on the system. If they are not available, they may be downloaded, at no cost, from the HP Web site at www.hp.com drivers and software, enter the model number of the computer, Enter.

  • Page 21: Finding More Information

    Provides instructions on using this tool to reconfigure or modify default settings for maintenance purposes or when installing new hardware devices. ■ Desktop Management Guide (PDF on the CD) Provides definitions and “how to” instructions for security and Intelligent Manageability features that are preinstalled on select models.

  • Page 22: Locating Regulatory Information

    Windows Regional Settings. If the Regional Settings do not match one of the languages supported on the CD, the menu and books are displayed in English. Enter www.hp.com http://www.hp.com. Getting Started...

  • Page 23: Before You Call For Technical Support

    ■ Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for more information. Getting Started is the drive letter designator for the CD-ROM drive) www.hp.com Getting Started...
  • Page 24 Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ■ Refer to the comprehensive online technical support at www.hp.com/support ■ Refer to the following this guide for more general suggestions. ■...
  • Page 25 To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Profession Edition's online chat feature. Access HP Instant Support Professional Edition at: Access the Business Support Center (BSC) at www.hp.com/go/bizsupport...

  • Page 26: Helpful Hints

    If the system will not shut down, unplug the power cord, wait a few seconds, then www.hp.com “Interpreting in this Getting Started...
  • Page 27 You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Getting Started for instructions. www.hp.com Getting Started “Solving Hardware...

  • Page 28: Basic Troubleshooting

    CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data. http://www.hp.com. Cause Software control of the power switch is not functional.
  • Page 29 Processor is hot. Hard drive is full. Low on memory. Hard drive fragmented. www.hp.com Getting Started Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time).
  • Page 30 Virus resident on the hard drive. Too many applications running. Cause unknown. www.hp.com Solution Restart the computer. Run virus protection program. 1. Close unnecessary applications to free up memory. 2. Add more memory.
  • Page 31 A fan may be blocked or not turning. The heatsink is not properly attached to the processor. www.hp.com Getting Started Solution 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 32 LEDs on the front of the computer are not flashing. Cause System unable to power on. www.hp.com Solution Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage...
  • Page 33 LEDs on the front of the computer are not flashing. (continued) Getting Started Cause www.hp.com Getting Started Solution Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1.

  • Page 34: Solving Hardware Installation Problems

    When the system advised you of changes to the configuration, you did not accept them. www.hp.com Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Ensure that all cables are...

  • Page 35: Getting Started Www.hp.com

    3. If you still cannot resolve the issue, contact Customer Support. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
  • Page 36 Cause Video card is not seated properly or is bad, or system board is bad. Bad option card. www.hp.com Solution For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card.

  • Page 37: Interpreting Diagnostic Lights And Audible Codes

    Getting Started Beeps Possible Cause None Computer on. None Computer in Suspend to RAM mode (select models only) or normal Suspend mode. www.hp.com Getting Started Recommended Action None None required. Press any key or move the mouse to wake the computer.

  • Page 38: Diagnostic Front Panel Leds And Audible Codes

    A fan may be blocked or not turning. The heatsink/fan assembly is not properly attached to the processor. www.hp.com Recommended Action 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 39 Getting Started Beeps Possible Cause Processor not installed (not an indicator of bad processor). www.hp.com Getting Started Recommended Action 1. Check to see that the processor is present. 2. Reseat the processor.
  • Page 40 Beeps Possible Cause Power failure (power supply is overloaded). www.hp.com Recommended Action 1. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board.
  • Page 41 Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card. Power on the system.
  • Page 42 Beeps Possible Cause Invalid ROM based on bad checksum. System powers on but is unable to boot. www.hp.com Recommended Action 1. Reflash the ROM using a ROMPaq diskette. See the “ROM Flash” section of the Desktop...
  • Page 43 Getting Started Beeps Possible Cause Bad option card. www.hp.com Getting Started Recommended Action 1. Check each graphics card by removing the card (one at a time if multiple cards), then...
  • Page 44 LEDs are not flashing. Beeps Possible Cause None System unable to power on. www.hp.com Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the...
  • Page 45 Diagnostic Front Panel LEDs and Audible Codes Activity System does not power on and LEDs are not flashing. (continued) Getting Started Beeps Possible Cause www.hp.com Getting Started Recommended Action 2. Open hood and check that the power button harness is properly connected to the system board.

  • Page 46: Ordering The Quick Troubleshooting Guide

    Part number 153838-001 for multiples of five Authorized dealers, resellers, and service providers should use the normal procedure for ordering spare parts. Customers in the U.S. and Canada should e-mail qtg@hp.com. In other countries, contact your local HP office for availability. www.hp.com...

This manual is also suitable for:

Compaq dc7100 mtCompaq dc7100 sffCompaq dc7100

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