Solving Keyboard And Mouse Problems - HP Compaq d330 DT Troubleshooting Manual

Solving Keyboard and Mouse Problems

Solving Keyboard Problems
Problem
Keyboard commands and
typing are not recognized
by the computer.
Ä
CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Cursor will not move using
the arrow keys on the
keypad.
Troubleshooting Guide
If you encounter keyboard or mouse problems, see the documentation
that came with the equipment and to the common causes and
solutions listed in the following table.
Cause
Keyboard connector
is not properly
connected.
Program in use has
stopped responding
to commands.
Keyboard needs
repairs.
Computer is in
standby mode.
The Num Lock key
may be on.
www.hp.com
Troubleshooting Without Diagnostics
Solution
1. On the Windows Desktop,
click Start.
2. Click Shut Down. The Shut
Down Windows dialog box
is displayed.
3. Select Shut down.
4. After the shutdown is complete,
reconnect the keyboard to the
back of the computer and
restart the computer.
Shut down your computer using
the mouse and then restart the
computer.
See the Worldwide Limited
Warranty for details.
Press the power button to resume
from standby mode.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
2–25