Solving Audio Problems - HP Compaq d330 DT Troubleshooting Manual

Solving Audio Problems

Solving Audio Problems
Problem
Sound does not come
out of the speaker or
headphones.
Troubleshooting Guide
If the computer has audio features and you encounter audio problems,
see the common causes and solutions listed in the following table.
Cause
Software volume control
is turned down.
The external speakers
are not turned on.
External speakers
plugged into the wrong
audio jack.
Audio cable not
connected.
Digital CD audio is not
enabled.
Headphones or devices
connected to the
line-out connector mute
the internal speaker.
www.hp.com
Troubleshooting Without Diagnostics
Solution
Double-click the Speaker icon on
the taskbar, then make sure that
Mute is not selected and use the
volume slider to adjust the volume.
Turn on the external speakers.
See the sound card documentation
for proper speaker connection.
Connect audio cable between CD
or DVD-ROM drive and the system
board.
Enable digital CD audio:
1. From the Control Panel, select
System.
2. On the Hardware tab, click
the Device Manager button.
3. Right-click on the CD/DVD
device and select Properties.
4. On the Properties tab, make
sure "Enable digital CD
audio for this CD-ROM
device" is checked.
Turn on and use headphones or
external speakers, if connected, or
disconnect headphones or external
speakers.
2–21