HP Compaq d330 DT Troubleshooting Manual page 53

Solving Internet Access Problems (Continued)
Problem
Unable to connect to the
Internet. (continued)
Cannot automatically
launch Internet programs.
Troubleshooting Guide
Cause
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
The CAT5 10/100
cable is disconnected.
IP address is not
configured properly.
Cookies are corrupted.
(A "cookie" is a small
piece of information
that a Web server can
store temporarily with
your Web browser. This
is useful for having your
browser remember
some specific
information that the
Web server can later
retrieve.)
You must log on to your
ISP before some
programs will start.
www.hp.com
Troubleshooting Without Diagnostics
Solution
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
"cable" LED light on the front of the
cable/DSL modem will be on.)
Connect the CAT5 10/100 cable
between the cable modem and the
computers's RJ-45 connector. (If the
connection is good, the "PC" LED
light on the front of the cable/DSL
modem will be on.)
Contact your ISP for the correct IP
address.
Windows 2000
1. Select Start > Settings >
Control Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Log on to your ISP and launch the
desired program.
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